We value all kinds of feedback. Wates Property Services has been awarded a place on a 750m decarbonisation framework with procurement body Fusion 21. Please use our online form to request a. Special circumstances for accepting complaints beyond this time will be considered, including the reason for the delay in telling us what went wrong. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. A learning space at a new community hub, created from a disused chapel in Chichester has been named in honour of the Wates family following a 6,000 donation from Wates Living Space. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. If you are a leaseholder check the repair responsibilities (PDF, 208.2 KB). It stores a true/false value, indicating whether it was the first time Hotjar saw this user. Appointments may be carried out by our own employees or by contractors. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Browsealoud Accessibility News. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Email *. They don't deal with repairs or anti-social behaviour issues. Council tenant rights and responsibilities; Content and site Copyright Crawley Borough Council 2020. This is a True/False flag set by the cookie. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) The safe transfer of 47 staff was extremely complex given their lockdown circumstances and we worked closely with union representatives and our partners at the Council to implement an alternative approach to the TUPE process. The pattern element in the name contains the unique identity number of the account or website it relates to. Find out how we minimise the impact of doing works in your home. a missed waste collection or reporting problems like flytipping or litter.) . Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, View a printable version of the whole guide, Help from your council if youre homeless or at risk of homelessness, Housing Benefit information from your council, Council and housing association evictions, Swap your council or housing association home, Garden maintenance for elderly or disabled council tenants, arranging and paying for any damage you or your visitors have caused in your home to be put right, the structure of your property is kept in good condition this includes the walls, ceiling, roof and windows, gas and electricity appliances work safely, shared parts of a building or housing estate are kept in good condition. This approach was also implemented across Wates housing repairs contract with Barnsley Metropolitan Borough Council, which also faced similar disruption as a result of Covid-19. But opting out of some of these cookies may have an effect on your browsing experience. Introductory tenants are usually limited to minor improvements like redecorating inside. Assessment of housing need under the Housing Act Part V11 (Homelessness). *Working hours: * 37 per week. 701 were here. All rights reserved. We welcome the Governments Social Housing White Paper and recognise its importance in shaping the way we as contractors can work alongside our social housing partners to improve the safety of residents homes. Steve Jackson Strategic Director, Wates Property Services. It is usually found in your kitchen below the sink but not always. This contract is for the payment solution for a range of goods and services with multiple providers. Exchange Tower The repairs below, which are usually a tenant's responsibility, will be carried out by us if we are sure that the repair or renewal is reasonably required, and one of the following apply: The above repairs will not be carried out if the defect is due to the tenant's neglect or negligence. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. Three years ago, the comparable figures were 169 households in temporary accommodation, 8 in nightly paid, with just 2 out of borough For more information, contact the HSE Gas Safety Advice Line on 0800 300363. The latest news in your inbox every week. Expressions of dissatisfaction are treated seriously and recognised as a way for us to improve our services. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. Advice and information on housing options for people with a housing problem who feel that they need help to resolve it regardless of tenure. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. . Thank you for your patience. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. After a ten-week mental health and wellbeing programme, which involved table tennis classes and fitness workshops, a number of residents at Trellick Tower in North Kensington got the opportunity to show off their new skills to Great Britain Paralympic table tennis gold medalist, Will Bayley MBE. Mar 06, 22 (Updated: Aug 27, 22) Wates Living Space, has grown its southern property portfolio with three projects on behalf of Brent Council, St Mungos and mhs homes. Homelessness prevention work. These services include waste management,. change your appointment later if you need to. null. Fire safety All properties should have fire alarms fitted and serviced regularly. If you are unable to use the portal to report your repair, you can report your repair to us by telephone on 01709 336009. Pay for a garage or parking space. There are another 15 similar residential tower blocks around the borough. Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. Office 3750 Content and site Copyright Crawley Borough Council 2020. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. We are off to a great start and look forward to working with the Council over the next decade to maintain and improve housing stock in Crawley. It will take only 2 minutes to fill in. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Hotjar sets this cookie to detect the first pageview session of a user. If you are a council housing tenant, social housing or live in a local housing association property in the United Kingdom, we can help you file a compensation claim against your landlord if your residence has fallen into disrepair. Crawley Homes has implemented a new housing IT system. How to rent one of our 5000 garages or outside storage cupboards. For hints and tips on tackling damp and condensation take a look at our damp, condensation and mould page. Outside of office hours the number above is for. Housing Enforcement Officers liaise with landlords and agents to fix disrepair. The council provides appointments for non-emergency/non-urgent housing repairs. Resources for buying a home. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. 1979 Crawley Borough Council election (New ward boundaries) [5] 1980 Crawley Borough Council election. Here at the council we have a thought process to ensure we get the best possible deal for both the organisation and our residents. Wates has been appointed by Peabody Housing Association to deliver responsive repairs and specialist works for over 13,000 homes. Housing repair and renovation loans Crawley residents who own their own home or rent privately could be eligible with the cost of repairs. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). Harbour Exchange Square All rights reserved. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. Requesting online means you can: make your request at any time of day or night. Repairs and maintenance Report a repair You can report all repairs, including gas and water, using our online form or on 01293 438111. We use some essential cookies to make this website work. Wates Living Space has started a 10 year programme of housing repairs for Crawley Borough Council in the middle of a pandemic, after successfully assembling its teams using virtual and social distancing mobilisation measures. *Contract type: * See about the role. The number . When requesting a repair, you should tell us: An emergency repair is when there is an immediate danger to health or safety. If you wish to escalate your Stage 1 complaint to a Stage 2 this should be made within one month of receiving the Stage 1 response. Contact your council if youre not sure. 38 vehicles were also exchanged with risk assessments conducted in advance to ensure adherence to safe working guidelines. A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. Help with preventing and tackling damp, condensation and mould in your home. London Find out the latest coronavirus information on housing and homelessness. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. Our housing in Havant. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. We are looking at ways to improve energy efficiency and reduce carbon emissions in council homes. Contact a solicitor experienced in council housing disrepair claims to find out more. My flat was repaired in time for my childs birth and I received rent refunds and compensation. Thank you so much. Please provide as much information as possible about your complaint. Improvements and alterations An alteration or improvement to your council house is any work you undertake which alters or improves the building, its grounds or the fixtures and fittings within. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. Living in a state of disrepair can have very serious effects on your health and wellbeing. You can request it through your 'My Housing Tenancy' online account. If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the costs. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. Report a Repair Report a repair online; Gas Servicing and Maintenance How to report issues with gas heating and hot water; Emergency Repairs Find out what emergencies are and send a report; Damp, Condensation and Mould How to control damp, condensation or mould; Missed Appointments You could be recharged for a missed appointment; Repairs to Shared Areas Report a repair to a communal . Wates Living Space Maintenance has been awarded a c. 24m contract to deliver a programme of responsive repairs and voids maintenance on behalf of Network Homes. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. The London Borough of Camden Council. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. If you are in any doubt at all you should phone Basildon Council on 01268 533333 to confirm that the caller is who they say they are. All rights reserved. Find out what repairs we can change you for and what is included in your rent. A stopcock is a valve for turning the cold water system in your home on and off. These cookies will be stored in your browser only with your consent. Official Facebook page for Crawley Borough Council. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. This cookie is a browser ID cookie set by Linked share Buttons and ad tags. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. Necessary cookies are absolutely essential for the website to function properly. Wates Living Space has launched a new service to help social landlords to prepare their housing stock to meet zero carbon obligations. Wates and its social housing energy services partner, Energy Specifics, explore the main challenges now facing the sector. But in a minority of cases, people pursue their complaints in a way which can either hinder the investigation of their, or other peoples complaint or can cause significant resource issues for the council. This site is powered by Granicus. We are also accountable for the proper use of public money and must ensure that that money is spent wisely and achieves value for complainants and the wider public. Wates Living Space has been appointed to carry out repairs and minor planned works for Cardiff Council, which will see the leading social housing maintenance provider deliver housing improvements to 4,200 properties across the north of the city. East Ham The Wates Group is marking the run up to Europes largest housing festival, Housing 2022, with the launch of Wates Retrofit, a new stamp of quality that signals the Groups commitment to Net Zero carbon and to supporting those facing fuel poverty from unprecedented rising energy costs. We also use cookies set by other sites to help us deliver content from their services. We may need to return to complete the full repair. In addition to our housing officers, our tenancy support officer works with tenants who are at risk of losing their tenancy and our financial inclusion officer works with tenants to help them manage their money and maximise their income. Complete the repairs service satisfaction survey. To help us improve GOV.UK, wed like to know more about your visit today. This applies to all properties where gas can be used. Leaseholders and Freeholders . 1982 Crawley Borough Council election. If you have experienced damage to your belongings as a result of the inaction of your landlord or local authority, it is advisable that you seek legal assistance to make a council and local authority compensation claim. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. This is a True/False flag set by the cookie. Bewbush - streets A to G (not Court or Walk names), Bewbush - streets H to S (not Court or Walk names), Bewbush - streets T to Z (not Court or Walk names), Broadfield - streets A to E (not Court or Walk names), Broadfield - streets F to L (not Court or Walk names), Broadfield - streets M to Z (not Court or Walk names), Northgate - excluding John Brackpool Close (see Three Bridges for Bridgefield House), Three Bridges - excluding Bridgefield House, West Green - streets G to Z (excluding Apex Apartments), West Green - streets A to F and Apex Apartments, Rent enquiries including difficulties paying your rent. The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. Get premium, high resolution news photos at Getty Images Posted in . Disagreement with a decision where a right of appeal exists, either within the council or externally (e.g. Repairs. If necessary, they will arrange to remove or seal it (through our repairs team). Our collective teams went to great lengths to find innovative solutions to overcome the restrictions caused by both isolation and social distancing requirements. Twitter sets this cookie to integrate and share features for social media and also store information about how the user uses the website, for tracking and targeting. Under the Freedom of Information Act, please can you supply the following information: 1. Necessary cookies are absolutely essential for the website to function properly. This is often referred to as filing a compensation claim for despair against a housing association landlord. Well send you a link to a feedback form. Request a FREE property inspection to find out how much your claim is worth. disrepair claim against your local council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. When there is a formal legal claim against the council or legal dispute. Write by: . We also use third-party cookies that help us analyze and understand how you use this website. Discretionary Loans Information (PDF, 86.6 KB). The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors. The Department for Communities and Local Government have produced a repairs guide for landlords and tenants (PDF, 289.43 KB). If you feel the issues raised in your original complaint have not been addressed at the first stage, a further investigation will be carried out. List. Southern Housing Group, Guinness Partnership and Clarion Housing have teamed up to launch the boroughs first community food pantry to combat food poverty, thanks to a contribution equal to 15,000 from leading housing repairs and maintenance provider, Wates Living Space. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. Thank you for your patience. You may be able to get a reduction in your rent if the repairs cause a lot of disruption. Housing support and other services in the home for elderly or disabled people. Find out what to do to prevent these problems, or stop them from getting worse Get help with damp,. Written by on 27 febrero, 2023. Map. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue . For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. When the matter is being dealt with through our insurers, Disagreement with a council policy or legislation decision that we are applying when delivering a service, Complaints will be acknowledged within four working days, The relevant service manager will investigate the complaint and respond with an outcome within 10 working days, We will provide progress updates and in the event of a delay, the reason for the delay and when you can expect a response, the complaint stage and complaint definition, the decision on the complaint and the reasons for any decisions made, the details of any remedy offered to put things right. 57139 Crawley 1 www.crawley.gov.uk Town Hall The Boulevard Crawley West Sussex RH10 1UZ Crawley Borough Council Cabinet Supplementary Agenda Wednesday, 1 February 2023 Chief Executive Pages 5 Matters referred to the Cabinet and Report from the Chair of the Overview and Scrutiny Commission 3 - 8 News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. Next . We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. Housing General Fund 3134 2,401 8,353 4,337 0 Planning & Economic Development 5176 1,475 13,220 . About Us; Staff; Camps; Scuba. Apply for HMO licence. LinkedIn sets the lidc cookie to facilitate data center selection. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. List First. This contact information is for council tenants only. You canreport all repairs, including gas heating and hot water, by: Normal office hours for Crawley Repairs Team are Monday to Friday 8am-5pm. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. Under certain circumstances, we may do repairs under our special repairs for vulnerable tenants. Find out whether a repair is your responsibility or ours and how to request a repair to your home or a communal area. If you have suffered from illness or injury as a result of the councils failure to take action then you could also make a personal injury claim. Report a repair Adaptations to your home We can help. David Morgan, Managing Director of Wates Property Services, commented: Crawley Borough Council has a very clear strategy to provide an efficient and high quality service across its housing portfolio, an ambition to which our expertise is perfectly suited. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages. If it is an emergency and you do not let us in, we may force entry. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. crawley borough council housing. Confirm Password *. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. This cookie is used to store the language preference of the user. You need our permission to carry out alterations or improvements on your council house. Leading social housing maintenance provider Wates Living Space has further expanded its presence in the West Midlands following its appointment by landlord, whg to deliver two contracts worth over 2m. You can also claim compensation for the damage that has been caused during repair work. Section 40 (2) of the Freedom of Information Act 2000 Section 40 (2) provides that information is exempt if: If one of two conditions is met. We manage leasehold properties that were originally sold under the Right to Buy. Council news, community updates, local events and more. Wates Living Space set to expand its presence across South Yorkshire, focusing on portfolio of housing repairs and maintenance in Rotherham and Barnsley. February 27, 2023 alexandra bonefas scott No Comments . You may also get money from your council to pay for the cost of moving and the inconvenience it causes. You should get several weeks warning of any work needed. Oldham-based housing association, First Choice Homes Oldham (FCHO) has selected two partners to take on four-year major investment contracts, worth a combined 38 million. A learning space at a new community hub, created from a disused chapel in Chichester has been named in honour of the Wates family following a 6,000 donation from Wates Living Space. Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. Use our repair responsibility finder above, to check who is responsible for carrying out repairs. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. Choose a repair item Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Crawley Borough Council. Special circumstances for accepting a review after 1 month has passed may be considered. It affects one person or a group of people and requires a response. These services include waste management, housing, planning, leisure, taxation, environmental and community services. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. Hotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit. Damaged plaster may need to be removed, affected clothing should be dry cleaned and carpets should be shampooed and dried. These cookies track visitors across websites and collect information to provide customized ads. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. A principal council, a non-metropolitan district council, a local council in south east England, a lower tier local authority, a council with district-level functions and a council with district-level functions in England. Fire safety information for your council house or flat. If the repair is an emergency, you should call us immediately on 01709 336009. We tailor our service offer to meet the strategic needs of individual customers, focusing on the areas that matter most to them. We are operating business as usual, but it may initially take a little longer than usual to respond to calls and messages. Remove tiling and repair wall behind before retiling; fit . NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. These may subsequently be treated as a complaint if we dont deal with the original request. More details are in our Complaints policy. Wates Living Space is one of two contractors employed to carry out responsive repairs to 9,400 properties and 5,000 garages over the 10-year period. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. All rights reserved. Cabinet member for Housing, Councillor Ian Irvine at Crawley Borough Council, said: I am delighted that our contractors are now up and running, they have worked hard to implement measures that will ensure both the workforce and our residents will remain safe during appointments.. TRN-19-006 Repair and Maintenance of EA Vehicles - Dundonald Area As per your tenancy agreement, you must allow us into the property to service appliances. This category only includes cookies that ensures basic functionalities and security features of the website. You can report repairs online and book appointments for most non-emergency issues using the link above to the Housing Online self-service portal. Housing. You also have the option to opt-out of these cookies. Dont include personal or financial information like your National Insurance number or credit card details. This category only includes cookies that ensures basic functionalities and security features of the website. Map. 5.1.4 Housing Services council had 387 households in temporary accommodation, of which 187 were nightly The Homelessness team continue to see increased demand. Our approach. Unfortunately, we cannot fix damage caused by you, your family or visitors to your home. Crawley Borough Council 19 April 2022 Our approach The Housing Ombudsman's approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. Crawley Borough Council Report to Overview & Scrutiny Commission . Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. Working across customer services, housing, allocations, homelessness, temporary accommodation, as well as recruiting and training staff. These cookies do not store any personal information. Young people across Brent have been given a unique table tennis masterclass by Paralympic gold medalist, Will Bayley MBE thanks to support from national developer and housing maintenance provider, Wates who is working across the borough.
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