Donation Request That's your best bet. Try the Fandango FAQ for more information. The ORP Directory Lookup does not include providers who have submitted applications and are currently in the Medi-Cal . Find out how we combat fake reviews. Will book directly with theater from now on (unfortunately owned by the same company as Fandango :-(. Why can't I register the gift card I received? Yes, it does. About Us 2018-02-10. false. At the box office, we accept cash, AMC Gift Cards or the following credit cards: Visa, MasterCard, American Express and Discover. I cancelled my movie tickets and there was some type of glitch because it didn't go through. Should you encounter any issues with the application please contact us at 1-800-541-5555. When I went to the website to enter the codes, their system was down. I can guarantee you. Activate card. for proof of age for each additional ticket being purchased. Thank you for your purchase. If you wish to exchange your ticket, you get the VIP+ points accordingly. 126. Films in 3-D may not be available at all locations. The reservations page on AMC showed a ticket for Avengers Endgame on . In certain markets, film studios sometimes allocate films among theaters in that area. Most locations (except Village) can scan your ticket on your mobile phone and all locations can scan your printed at home ticket. Do not use them.Mike. This company needs to be shut down, so many horrible reviews and nothing is being done to . Refunds are available in certain limited circumstances described below. This is a small fee the company uses to cover some expenses they are left with once they complete the refund. What criteria do they use? How do I use Regal Gift Cards to purchase tickets? The amount will be decreased for the per-ticket convenience fee the company is allowed to keep, as stated in its Terms and Policies. When I called after the very rude person from fandango told me there were no refunds after the movie and it was not there fault I didn't call for a refund before the movie. The ease of using Fandango was easy. I can promise you !!! Here are the steps to getting a refund with DoNotPay: DoNotPay does more than just submitting your request. We acknowledge that this procedure can cause some inconvenience and that it is not without flaws, but hope these are minor in comparison to increased safety. Before purchasing, we urge you . When I was able to get on website it appeared that my purchase of tickets did not go through. $70 spent and had to purchase new tickets to see the show. Wondering if this happened to any of you or a similar issue. For extenuating circumstances, please consult theatre management. Also assessed is how each of these elements is employed in the context of each individual film. Additional outside food and beverage is prohibited. Theme, language, violence, nudity, sex and drug use are among those content areas considered in the decision-making process. All other General Admission seats do not allow for direct dine-inservice. I accidentally bought a ticket to the wrong movie. Senior tickets are valid for adults 60 years and older. In this case, you'll likely have a barcode or QR code from the confirmation e-mail sent from fandango. Email questions@paragontheaters.com the gift card number, and the existing card so that the two can be merged. How to Request a Fandango Refund the Easiest Way. Pricing is available on each theater's Ticket Pricing tab. Choose the state in which your theatre is located to see a list of what movies are being shown that offer the captioning and descriptive audio, as well as their showtimes. I actually tried to make multiple at various times - seats were going in and out and orders were failing left and right. My plans changed - can I refund my order? Limited Time Only: Add your photo to a Visa card for free! Sign up for our e-showtimes by clicking on the email icon on our website home page. The customer service was so good too. Do You Sell Gift Cards? I went to Applebee's twice and earned 3 TOP GUN tickets. Soliciting or loitering on Regal Entertainment Group premises is not allowed. Purchase Receipt / Order Confirmation Number Your online ticket orders can be viewed in your My Account. How Do I Apply For aJob? Always look for the "No Passes" or "Special Engagement" description next to the film title. How do I refund my tickets? Create an account to follow your favorite communities and start taking part in conversations. When there's a problem, there's absolutely no support. I complained bc the other 2/3 spots are also taken by Avengers tickets and they sent me 3 vouchers. You can check your gift card balance. No, you cant. Yes! Life happens and this company is so incentive to difficulties I am so upset, but will never do business with them. Please note that for tickets purchased at the box office or online, please reach back out directlyto the local theater you were going to visitprior to the showtime, and ask for a Manager to initiate a refund. Regal has taken bold nationwide action in all of it's locations. So I was at work trying to print this and no images or barcodes were popping up. The program is free (you just need an email address)and you earn a point for every ticket purchased, as well as five points for any concession purchase. You can definitely purchase tickets online! However, some discount tickets, like the Silver Experience can be upgraded at the theatre box office for an additional surcharge. Because your name does not appear on the card, you may use it yourself or give it to anyone you choose. Most of our theaters offer military discounts. An R may be assigned due to, among other things, a film's use of language, theme, violence, sex or its portrayal of drug use. For extenuating circumstances, please consult theatre management. A military discount is available at the box office and ID must be presented at the time of ticket purchase. If you have an AMC Gold or Silver ticket(s), please email clear pictures of the front and back of the ticket(s) to, Black Tickets are valid for one admission to any movie. Regal Entertainment Groups policy for a Senior Citizens ticket is age 60 and over. Therefore, REG does not allow admission to our locations for guests of any age wearing a mask, face paint or face-obscuring hood; or possessing weapons, props or fake weapons. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated R films to check tickets and photo identification for all who enter to prevent minors from improperly entering. Your most efficient way is to use, At this time, we do not offer the ability to edit a ticket purchase. There customer service is terrible. When Will the Showtimes Be Available? Doesn't do anyone any good to get a reply 2 hours or more later. Can I get some help here printing these tickets? We charge a nominal fee per ticket in order to maintainthis service for our valued guests. For some reason, it showed 3 Avengers reservations, even though it should only show 2. REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time of the R rated film. Bought 4 tickets using a gift card & balance going on my credit card. There are no refunds after the printed showtime. Legal Reigns supreme. In order to take advantage of our special students discounts, guests must present a valid student ID at the box office. General admission for all adult tickets purchased for performances during matinee hours. Our cast members and managers are knowledgeable on the closed captioning system and can assist with any specific questions you may have. The purchaser must also attend the movie for which the additional tickets are purchased. I was able to make a reservation immediately! Regal Entertainment Group theatres have specific ticket pricing based on market or territory. Pretty Much a Corporate ruse designed to make communication difficult. All seating designated as handicapped with the familiar wheelchair symbol is reserved for the disabled and their companions. Especially if it has anything to do with Fandango. You can change the city that you're browsing by changing the location selection at the top of Regal homepage. Extremely hard to get a hold of once purchased. And you NEVER get the "forgot your password" email. I was able to save $5 on a movie ticket, but I also had to pay a convenience booking fee of a couple dollars for each individual ticket, so depending on how many tickets I had to buy would depend on if I actually saved any money with the promotional code by using Fandango. The Regal Crown Club FAQ's can be found here. They did not want to give me a refund for 2 adult movies tickets that showed up as "standard" but when I purchased them it showed up as "3D". When it comes to the tickets purchased for a special pricethey are nonrefundable. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The Regal Crown Club program ("Crown Club") rewards movie lovers who attend movies at participating Regal Cinemas, United Artists or Edwards Theatre location (a "Regal Theatre").Crown Club members can earn credits when purchasing admission tickets (at the box office, at in-theatre kiosks, in the Regal Mobile App (the "App") or online) and concessions and can redeem such credits . The fee is detailed (listed as "booking fee") on your order summary at checkout. *3D Upcharge. Then, depending on how well a film performs, we will determine if it will "hold over" another week. I used Fandango to purchase tix for the new Star Wars movie. The only way I could get a credit was if I joined their VIP program. Applicants must also present a negative TB test or chest xray within 6 months of hire. Screen Reader Users: To optimize your experience with your screen reading software, please use our Flixster.com website, which has the same tickets as our Fandango.com and MovieTickets.com websites. When I click the link to print my tickets, the page comes up only as text. Select a movie and showtime, and then proceed to purchase the ticket. Health & Safety Action In Regards to the Coronavirus. What Phone Number Do I Use to Request a Fandango Refund? Yellow Tickets are subject to surcharge for 3D, premium large screen format (e.g., IMAX, Dolby, AMC Prime), dine-in theatres, film festivals, and premium services; location services may also apply at select locations, including Disney and Universal properties operated by AMC. Tldr: Longshot, but is there a way to transfer my AList to a completed (out of pocket) purchase? On a holiday week, the showtimes may not be available until Wednesday. Enter the complete 10-digit phone number. View Movie Club Payment Transactions. Fandango gift cards can be used online at fandango.com only - they are not redeemable at the theater. PARAGON ENTERTAINMENT HOLDINGS, LLC'S "WIN A YEAR OF FREE POPCORN" SWEEPSTAKES, PARAGON ENTERTAINMENT HOLDINGS, LLC'S "ULTIMATE VALENTINE'SDATE NIGHT", PARAGON THEATERS THE BATMAN FREE SCREENING SWEEPSTAKES, PARAGON THEATERS THE BATMAN MERCHANDISE GIVEAWAY, PARAGON THEATERS DOG ULTIMATE PRIZE SWEEPSTAKES, LOTUS CINEMAS GRAND OPENING ULTIMATE FAN FREE SCREENING SWEEPSTAKES. What you get with the VIP account, besides the option of a refund, is the possibility of exchanging your tickets. I had a line of people behind me and had to by tickets again to get in. If you need to change your seats or change your showtime, you must visit the box office prior to the showtime. Somehow I was a VIP member and they keep sending $5 coupons for accumulated points. To receive a military discount you must be an active or retired military veteran. You can imagine my terribe disappointment when I went, a couple weeks later, to purchase a ticket to see Elvis. If you arent satisfied with the Customer Support team, you can try reaching out to the Customer Care team by dialing 1-800-FANDANGO or contacting them directly at 1-866-8575-191. The next day I notice charge on bank account. No outside food or drink is permitted in the theatre. Applications reviewed and accepted throughout the school year. There are several ways to refund movie tickets online if you prefer doing it on the website or via email, here is the list of options at hand for requesting a refund: If you use one of the above-mentioned websites to request a refund, you agree to potentially be denied a refund or asked to contact the Customer Support team or your theater. I log in and completed checkout only to realize that when logging in, the system changed my theater selection. Since I did not cancel my tickets before the movie the refused to refund tickets. I live in Florida and searched the movie theatre I wanted in palm beach gardens then picked my movie, my time, and my seat and purchased the tickets. Your free birthday ticket will be on your accountby midnight on your birthday andexpires 30 days after your birthday. A person must be at least 21 years old in order to purchase multiple tickets without providing additional photo I.D. They owe me a $13.00 Gift Card! 2006-2023 Viewpoints. I reached out to customer service via their contact but although they can see the tickets were not scanned or used and I proved I had to buy different tickets, they refuse to refund. Did not know this until tickets were refused at Idaho theater. Note: Admission policies may vary by location due to state or local ordinances. Paragon Theaters requires picture ID for the purchase of tickets to all rated R films. Their misleading and complicated website caused me to buy tickets for a theater in CA and I live in Idaho! Still no response from Fandango. All Fandango rewards customer services employees very truly CRACKHEAD DRUGS like Meths, Rocks, and Cocaines. Experience the ultimate in movie sight and sound, All rights reserved Regal Theatres Contact your local theatre if you have questions regarding any state or local requirements. If your card is registered, the theater can look up your account with your registered phone number or email. Refundsare not available after the booking showtime. These tickets exclude opening night fan events, double features, marathon events, alternative content and special theatrical presentations. They do not call back as promised. I get home and decide to view my tickets and I can now see the QR Code and a barcode. Customer service was terrible. If you are a Regal Crown Club member and purchased your tickets while logged in to your account you can easily transfer your tickets to the Regal mobile app with the following steps: Refunds are available in certain limited circumstances described below. Now unless I cancel the reservations I actually want, I can't use A-List until after Avengers. its a very bad app. Fandango accepts a variety of payment methods, which may include Visa, MasterCard, American Express, Discover/Novus, Venmo and PayPal and certain other digital wallets. While we would love to play every movie, especially the big blockbusters that we know our customers want to see, we don't always have that choice - the film studios decide which theater gets to play certain films. Wow! While users are typically satisfied with the service this company provides, there are cases when customers were displeased with the way the company handled their complaints, cancelations, and refund requests. Their response was that the promotion had ended, nothing they can do. Visit your local theatre the find out details on matinee hours. How Long Before Fandango Customer Service Answers? It goes against our guidelines to offer incentives for reviews. No. Fandango offers refunds or exchanges, and there are several ways you can go about it. Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. Warning: "continue" targeting switch is equivalent to "break".Did you mean to use "continue 2"? Guests attending our theatres in an assistant/companion role for one of our guests with disabilities may be passed in by management. We are proud to offer a Paragon Theaters Diamond Rewards program to reward our most loyal guests. Click on the link you can find under a headline Refund/Exchange, Enter your email address and the confirmation number, Select why you want to continue (Refund or Exchange). Concessions are always on the menu with an AMC Gift Card. Recliners These tickets exclude opening night fan events, double features, marathon events, alternative content and special theatrical presentations. FANDANGO Nightmare Company. Some types of passes cannot be used for newly released films. Parents should be especially careful about letting their younger children attend. Please call theatre for any local restrictions. It is important to remember that the admittance procedures still apply to those individuals that make purchases or redeem on-line ticket purchases from a ticketing kiosk. I finally happened to hit a movie a could actually use it on, and it won't take the code. AGENCY BAR+SOCIAL Definitely never using them again and I will be more than happy to share my experience with everyone else I know that has been using Fandango. This is a small fee the company uses to cover some expenses they are left with once they complete the refund. in /nfs/c05/h04/mnt/113983/domains/toragrafix.com/html/wp-content . We are proud to partner with studios to promote feature films and will run giveaways and social contests. Exchanges can be made only if you have a Fandango VIP account, while refunds are available to everyone, regardless of the type of their account. You can visit your local theatre to find their specific pricing policy. The only tickets showing on my account history on Fandango are the ones I actually want. 0 stars if possible. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. No. Do You Have Student Discounts? We also accept Promotional Codes and Gift Cards. We use dedicated people and clever technology to safeguard our platform. It was not the theater I had selected and we realized that when they could not scan the ticket code. Buy movie tickets in advance, find movie times, watch trailers, read movie reviews, and more at Fandango. Security issues have become a daily part of our lives in America. Cards purchased at any AMC theatre may be loaded with any whole dollar amount between $5 and $100. Can I Get a Fandango Convenience Fee Refund? It can take up to two weeks for your refund to be completed. Purchased my tickets for Sat and didn't realize the system selected Fri. HORRIBLE. Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. No children 6 and under are allowed into a "R" rated movie. IMAX Parents are urged to learn more about the film before taking their children to see it. Precious metals are still not accepted. The application is provided on an "as-is" and "as available" basis. Bookings are received on Monday and schedules are built on Tuesday with showtimes available for the coming weekend by late Tuesday evening. Do all movies have to be rated? I am done with these RUDE and UNHELPFUL people. Here are 8 tips for writing great reviews. I sent another email to their help desk and no reponse. Here is just a fraction of what we do best: Solving credit card issues with no hassle, Ending your useless subscriptions without losing money, Scheduling DMV appointments with just a few clicks, Securing fast and easy refunds for delayed or canceled flights, Helping you deal with bills you can't pay, Jumping the phone queue when getting in touch with customer service reps, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? As long as you complete your request and submit it before the show starts, you are eligible for a refund. Phone # on the card went nowwhere, so I googled them. The movie rating system is a voluntary system sponsored by the Motion Picture Association of America and the National Association of Theatre Owners to provide parents with advance information on films, enabling the parent to make judgments on movies they want or don't want their children to see. If your gift card has an active balance, and you're having trouble using it, contact guest services at 877-262-4450. If you can't access your QR code, please provide the ticket attendant with the phone number that was used to complete your order. Login to your Regal Crown Club or Regal Unlimited account. What is a Mobile Ticket? Gift Cards Offers. If you received a gift card, and already have an existing Diamond Rewards account, the gift card will need to be merged to the existing account. For questions about gift cards check out or Gift Card FAQ. In the end, the person who scans/rips your ticket to let you in was able to scan my AMC code and see the ticket assigned to my account, so I was able to go see the movie. This fee helps to ensure you can purchase tickets conveniently online before they sell out, to select your ideal seats where applicable, to order Food & Beverage in advance, and to skip lines at the theatre. DMCA. Retrieve from your Fandango account: https://www.fandango.com I tried to immediately request an exchange or refund but customer service would not answer chat and the posted movie time was 5:00 and it was 5:03. So, don't be shy with them at the box office. Yes. All rights reserved. I realize the last one will be a longshot but I wasn't sure. I can guarantee you. For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. Hey all! Kiosk ticket sales are an important service for our guests. NOTHING. 2023 Trustpilot, Inc. All rights reserved. You will need to have your receipt or transaction numberon hand. So hit them up on Twitter and they'll help. Had a similar problem too, but haven't fixed it yet since I don't know who to call. AMC will not convert a paid ticket to an alist one. You'll also get a free ticket on your birthday! This was a horrible experience and customer service was none.
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