I purchased a Kenmore Elite French door refrigerator on July 23, 2016 along with a new dishwasher and stove. He also said that since Sears has to replace the compressor since it is under warranty, they overcharge on the labor to offset it. Obviously, nothing has been done to resolve this problems over the years. I am disappointed in the tech's repair service, the product unreliability, and the loss of spoiled food twice. Biggest WASTE of money ever and sears wanted me to pay for 300 labor to fix this! Kenmore Fridge is Not Cooling. I too purchased a kenmore elite model 795.740!! Who knew you should research lawsuits before purchasing a refrigerator!!! I paid $3500 for this refrigerator. The best way to find parts for Kenmore / Sears refrigerator model 795.72063112 (79572063112, 795 72063112) is by clicking one of the diagrams below. The Grab-N-Go fridge comes in white or black for $2,000, or in stainless steel for an . We had to pay $630 for the labor to have it replaced. Received the complete run around dance from Sears Kenmore. Kenmore refrigerator class action over compressor defect dismissed. Starting with the LG company. Needless to say, I will never engage in a product or service from Sears. My old linear compressor was made in Korea but still failed. This kind of money is not disposable. I was told by the repairman that the same compressor is being used for replacement so I shouldn't be surprised if it doesn't last. IT IS ONLY 4-5 YRS OLD. The refrigerator stopped working. I was so excited to get my Kenmore Elite Refrigerator 2 drawers with bottom freezer (Model No. 795.72493.611 was the model number. (1) Automatic diagnosis makes servicing the refrigerator easy. According to Sears the compressor is still under the manufactures warranty. Sears states we have to use their technician or the manufacturer warranty is null in void. I noticed that the food in the fridge was not staying cold, we'll eventually all my food went bad. (47 pages) Refrigerator Kenmore Elite 795.71082.01 series Service Manual. Compressor went out a week ago, lost $$$$ worth the food. Was told there was ice built up causing the defrost fan to hit on the ice causing the noise. I cannot afford the repair or a new fridge and 2,800 down the drain apparently! Now Sears looks bad and definitely will not buy another LG fridge. Same thing, if working, it would be 24-48 hours. They won't even provide me with a new compressor.They won't help period. So many issues. I called Sears Service Saturday and was advised they would send a tech on 8/24. This company used to be great and now it is horrible! #2. Have been 3 months without a refrigerator and Sears still will not repair the faulty compressor in our Kenmore Elite french door refrigerator. I have notified LG and called every repair person with about 50 miles. Our appointment time was between 1pm and 5pm. External Dimensions. For what we paid for it I figured we would get a lot of years out of it. Lost all of our food. He contacted scheduler and said they could be out one day earlier, May 9th. We are currently without and we called Sears thinking it might be a warranty repair. Repair man to come in 10 days. Please advise me on next steps. Had it repaired after waiting approximately 3 mos for warranty service. Today, my 'fixed' LG refrigerator is set at the coldest settings it has avaliable and I have thermometers in each compartment, the top fridge, set at 34 is actually 42, the middle drawer is set at 29 and is really 35, and the bottom freezer is set at -6 and is actually at 22. 4 1/2 years later the compressor went out. Terrible waste of $800.00 dollars. I want it replaced or repaired. I am beyond frustrated that not only was food ruined, but my medications that must be refrigerated at a stable temperature were also ruined. Model ELITE LG My Repair & Advice. Have been having issues with the freezer not keeping things frozen. Then I went on the internet to get suggestions. All purchased at Sears. Any help would be appreciated. Had repair man come to my home which told me that we have a Big Freeon leak. He told me to join the lawsuit and get my money back for the LG fridge. New Compressor is the"UPDATED UNIT with UPDATED SOFTWARE in the PCB. They are saying it is junk and they will not repair it. I have not been able to get a Sears person out to fix until the 28th! Step 5: Add Refrigerant. It is 8.5 years old. I didn't think I needed to buy it because most refrigerators last longer than a year??? Kenmore Refrigerator Compressor Buzzing - What to Do. Lost 7 batches of food, main board replaced twice, fan unit replaced and compressor went bad. compressor/sealed system has failed. Didn t see number on recall list but should be. Same thing with their Complaint Dept., my husband spent 1 1/2 hours on the phone with them, nothing was resolved. Any idea how to be somehow compensated for major price of repair? Have to stay in all day. Aug 31, 2016 has just failed to cool on July 9th, 2019. Overall, here are the potential causes of the leaking: My number is 795.71053012. My refrigerator LG compressor went out .had to replace all my flooring on my house.oil all over the place,LG wants to charge me for there leaking compressor unbelievable service I will never buy another LG refrigerator cost me $2600. Remedy: Consumers should contact Transform for Kenmore brand products or LG to arrange for a free-home repair. Wish everyone have your issue resolved as easy as mine. Sears and Kenmore are of no use. Checked consumer reports as well. Used troubleshooting guide and was able to get ice maker to turn over ice and reset the settings as guide suggested freezer started freezing again. I would also have to pay the labor charge in excess of $300. This is a faulty design problem and I would like a better more reliable replacement. Obviously, we had to spend another $2400 for a new LG as the Kenmore is now a "permanent fixture" in the garage.Thank goodness I bought a Protection Agreement, so the major frustration is that this situation has gone on for almost 6 months. He then set up an appointment for May 9th. Then ice maker went out a month later. I was informed by the technician I had an LG and not a Whirlpool. I know this model is a LG and ai can promise you I will NEVER purchase a LG again. LG said they have made another appointment for A&E service repair to come out and fix the refrigerator. I found someone to come out for $65 and he said the control board was faulty which was the cause of the water and ice dispenser not working and then it lead to the wiring to the compressor. I contacted Sears warranty they sent a technician out today 9/23/19 I was told it would cost me $858.23 to fix the problem. I wasted three hours calling Sears and affiliates to schedule service tech. Still waiting for parts and unit to be repaired. To the point where they don't believe anything I say. It stopped working in October of 2021 . Is he kidding. When I did, I was redirected to Sears. We lost all of our food! First a compressor at under 2 years (which by the way took Sears 2 months to obtain a new part!) Purchased a Kenmore Elite 72483 refrigerator in October 2015. Vicksburg Junction, Arizona. Compressor is still under warranty. Refrigerator stopped working over a week ago still waiting on Sears to replace compressor that is under warranty. VERY limited income. Where is the circuit board? My LG refrigerator has died twice (compressor failed twice) withing 4 years since it was purchased. Now that I am reading about what others have gone through I am beyond angry that sears allowed any of them to be sold and are still selling them. Ice Drop Refrigerator Water Filter Compatible with Kenmore 9083 09083 469083 469020 . THIS THING IS A LEMON! I am disappointed in the tech's repair service, the product unreliability, and the loss of spoiled food twice. We were told this is a bad compressor by LG. 74025. They could have sent a new one by the time this 8 weeks expires and pray this gets resolved then! car will still probably make the trip, only use $10 in gas . Is there anyway we can get some money back towards another refrigerator? The Class Action Lawsuit refers to when a group of people win a lawsuit against a company over the damages they have suffered due to the carelessness of the company. I am currently without a refrigerator for about 2 months. Tech said compressor was burning hot (huge fire potential?). I purchased a LG refrigerator from sears the ice maker needed to be replaced about 6 months later This was purchased about 7 years ago. This is around 2 years and 1 month. All lights work, water dispenser works, but not cold. ft. Smart French Door Bottom-Mount Refrigerator - Stainless Steel in August 2017. The ice maker stopped working; fridge is no longer cooling. . On 8/22/19 I noticed that the ice maker was not making ice. Then go to the old refrigerator (20 miles away) get my food, turn on my beautiful new "repaired" refrigerator and replace my food. It was under warrantee with Sears. Based on all of the complaints and class action lawsuits that have surfaced, this is a widespread problem that needs to be remedied. It is now July 2018 and the refrigerator has gone out again! There is a class action lawsuit inquiry that everyone needs to sign up for. I look in the Parts Diagrams model, in Internet, and the top door frame or door cover, is not available as a part, the door assemble have to be order. Whether it's Kenmore Elite refrigerator door parts, model 795 parts, bottom freezer refrigerator model parts that you need, Sears PartsDirect is likely to have what you need to fix your refrigerator. From everyone's comments it sounds like quite a hassle to try to get it repaired. If anyone starts a class action lawsuit pleas include me in that group!! Last compressor just Friday, 8/9/19. How do I convert my Kenmore Elite into an LG model number to see if my refrigerator is included in the class action lawsuit? Now not quite 3 years later it has stopped cooling again. I believed that Kenmore was one of the best now I believe they re the worst. . Lost all my food, why aren't we all suing LG and Sears for knowingly selling this defective product to us????? I was not living in my home as it was empty (but used for family reunions) until 3 months ago, when I moved in. Sears says Kenmore. We accepted the plan. Spent $629 for labor on repairs (compressor was under warranty). They should have recalled the compressor and notified all their customers that it would be replaced. This unit is made by LG. Do these big companies even care? I mean the same repair guy. My question who is going to help me? All of the food in the freezer has thawed out and there is no cooling going on. I purchased a LG refrigerator in 2006 and been having problems with it every since. Sears service said the soonest appointment we could get to "diagnose" the problem was 5 weeks out. Poor appliances. They sent three repairman to fix it. Purchased 5/10/13, and we have had to go purchase another refrigerator. I had to actually take a picture of my inside label of frig with the warranty book next to it! 4.8 4.8 out of 5 stars . Besides having ruined food and a big mess to clean up I am now with a useless appliance. I did pay for extended warranty service knowing these French door refriges have issues. It is pretty bad when no one will work on them. Have to wait until the 19th for another tech to come out to "diagnose"issue and of course he will have no parts so that means more part orders and waiting for the next available appointment. I have model number LMXC23746S. I have a Kenmore Elite model 795.72059.112 frig. He said $1200 to repair it. The linear compressor recently failed and according to my product manual the linear compressor is suppose to have a 10 year warrantee with free replacement. They finally sent a repairman that took the entire microwave apart and basically rebuilt it. Yes, were another Kenmore Elite refrigerator buyer that got robbed by Sears and LG. Don't use either!!!!!!!!! First one we thought was odd but 2 in 9 years. It is now November 7,2018 a Sears repairman came out after another Service Company was out 3 times and they got my water dispenser working but the unit still wasnt cooling they said that another complaint file would have to be started before they could replace the defective compressor. We call Sears to have a service person come out and make the repairs. There has been smoke damage in a few incidents, but the companies involved state they are not aware of any injuries. Tech advised me to dispose of refrigerator all together and never to purchase another LG, Kenmore, or Samsung unit. Had a repair man out and he said it is the compressor and that many people are having a problem with the LG compressor used in the Sear Kenmore Elite refrigerators. Called some else that addressed in 2 weeks. Sears Holdings/Kenmore/LG should be held responsible knowing that they were selling a faulty product. We bought a Kenmore Elite refrigerator in June of 2015 . I can not pay another 500 to 1000 dollars. I need to prove this is a larger issue then just me! Finally realized that it was coming from the back of the fridge. They told us it was just the ventsto wait 48 hours. Find an old refrigerator, plug in, turn on, unload my food, take to the old working refrigerator. Apparently, it is very common for the system to develop pinholes so it won't retain the refrigerant, which renders the whole thing useless! Now my question is Did they think the refrigerator would fix it self? Best way to make something use less power is to make it smaller, only problem is the load doesn't change. Please keep in mind, at this point we had to throw away about $300 worth of food from our fridge due to the compressor going out. In talking with the tech who came in 2017, he said that the Kenmore Elite refrigerators have had many issues with the compressors failing and that Kenmore and LG are aware of it! I bought an LG refrigerator about 4 years ago, today the compressor died. Now the compressor is not working again. LG Refuses Kenmore Refrigerator Recall Despite Defect: Class Action Lawsuit | Top Class Actions . Since this is a standard depth refrigerator it stands away from the counters so it will fit is a 33 wide by 66 high space. As evidenced by the Sears My Community website this is a widespread defective product known to Sears and LG. Bought brand new Kenmore Elite in 2016, TWO compressors, CPU board, and today 10/19/21 the temperature in refrigerator was 50 degrees! The fridge is just 6 months old, still under LG warranty. We will never buy from LG or Kenmore! is my concern that the Door Hinge Bushing top door base plastic bracket, cover or part, have broke in 22 month period used. I called Sears home warranty and they couldn't get to me for 11 days, I bitched loud enough for them to agree to let me hire a third party person if I could get someone sooner and I did. We purchased it again the following year, and again. Model # 795.72043.110. Compressor is LG model 72053 301B0434. Ive lost food and now I do not have a refrigerator due to the financial burden this has put on me. I have all the receipts. NEVER buy LG. We contacted Sears and were told that we had to call LG. Sears comes out, looks at it, and looks at me and said it was garbage and to start looking for a new fridge. Wow. Does anyone know if the LFXS30766 model included in this? I had to buy a new fridge because they couldnt get a repair guy out until December and I had to host Thanksgiving. I need help. Four years later, in July 2021, it completely quit cooling. Purchased Kenmore elite in 2017 and compressor failed in 2021. A layer of ice builds up, which has to be broken up. It will not hold a charge of freon. I have a Kenmore Elite LG refrigerator. Removed back panel and verified compressor is an LG FLB075LANA. Orders parts, parts come in 3 days, takes another week to get technician out to fix it. I purchased a Kenmore Elite Grab and go Model 795.740.411 in Sept 2015. Sears repairman said it was the compressor. I paid for a sears service person to come and assess the issue. I called Sears, paid the $90 to have repair tech come out. I bought it in 2014. Just learning about Kenmore/LG refrigerators. I have an appointment today but just got a call from the technician that he is delayed and may not come. We purchased this item from Sears 5/2017. My Kenmore Elite refrigerator purchased July 2019 stopped working over 2 weeks (now going onto 3 weeks) ago and since I have extended warranty, I placed a call for service. LG inline compressor failed 12/21. Lg compressor has a 7 year warranty but not when it has a kenmore label on it. I called a repairman who checked the unit and confirmed that the compressor was bad. The compressor is supposedly still running but the fridge and freezer not the right temperature . I wish I would have known better. Purchased my LG 3 door refrigerator 11/2016. This 21.9 cu.-ft. (claimed) side-by-side Kenmore . In September 2018 the Ice Maker and Water Dispenser stopped working I called in to my LG Warranty amount and was given Claim #1403xxxx about an hour later my wife told me everything in the Freezer was thawed I called back added that to the problem. After seeing the list of compliant this is what Sears & LG wants! According to the recall notice, LG has received 82 reports of incidents involving a condenser fan motor failure due to this problem, specifically described as condenser arcing and smoking. Id love my money back . We had no problems with it until January 2022. Purchased a Kenmore Elite Refrigerator in 8/2016, the compressor is out at exactly 3 years. my Kenmore Pro refrigerator has broken 6 times in 1 year. My fridge barely lasted two years. He passed away three years ago and now Im having to deal with the compressor going out on the Kenmore. The thing that bother me the most was that their was no sense of urgency on Sears behalf. No wonder they are going bankrupt, I paid $2200 for this refrigerator and have only used it 11 months when it quit working. condenser and compressor. Model # 795.79044.310. I need your advice about Kenmore Elite refrigerator troubleshooting.The F1 error usually means the control board freezes up and the freezer doesn't. You can . Also, he informed me that the condenser was emitting a lot of heat. Then my ice was melting at the door. I purchased a Kenmore Elite refrigerator from Sears on July 2016 for $2300 (Model 795.74023.411). The parts are still on back order and now the freezer quit. The tech repairman first stated that if the compressor is the problem, he would have to order a replacement but that I would still owe service costs of $128. Called Sears Home Repairs they were trying to sell us home warranty, but said the compressor was still under warranty would have to pay service call & diagnostic fee no mention of a recall total cost 724.64 for that how can you warrant a compressor without a service call & labor, April 22 having problems again lesson learned i bought a high-priced piece of junk never will own anything made by LG again! We though we were buying a Kenmore only to find out it was made by LG. My LG refrigerator Went out the compressor is bad. I called Sears customer service and scheduled an appointment for a tech diagnosis and repair on Friday, April 17, 2020. I called Sears and they said they have to fix everything it could be before they would replace compressor!! The repairman said they keep these replacement compressors in stock because so many LG compressors have failed. You'll find it at . I am interested in any information on a class action suit regarding this particular product. Kenmore elite refrigerators model number 795. I can hear a fan running or maybe the compressor. My first Kenmore refrigerator lasted nearly 20 years and my parents always bought Kenmores because they were reliable. I have a Kenmore Elite refrigerator bought 3 years ago. Finally my Mom, found a private technician factory trained, who came over and assessed the fridge, and found the compressor broken with a potential water leak. It will take a week for tech to look at the compressor. And they were even more money to fix with no answer as to how long it would be till they were able to work on it. 210) everything was good until 4 months ago when the ice maker stopped working. The following Monday we waited for the repair man for most of the day. Purchased my Kenmore Elite 795 for $ 2500 in May 2016. Have photos. Good thing Sears is in bankruptcy, as I will never buy another Sears product. The compressor is still covered, but they want over $400 to fix it. We purchased a Kenmore Elite refrigerator model #795.731 in March 2018 and on 1/02/22 it quit cooling. Friday, November 5th was the first available date. Ringing endorsement for buying a LG fridge aint it? , then another compressor, then evaporator parts Twice the technician installed the parts and the fridge still doesn't work! Or replace it. Kenmore Elite Bottom Freezer 795.74022.412 fridge staying cool, but not fully freezing ice pops, ice cream. I will never buy LG or Sears appliances again. I too, bought a Kenmore Elite (really LG ) Trio refrigerator, with bottom freezer, in April 2015. However, use the right type of bulb for the refrigerator model as well as the correct wattage. Really? He brought up the repair order. He used to work for LG and he refuses to see their clients as they never pay. Model #KLBH031ATE. This problem could be caused by a faulty switch or a plug that is incorrectly inserted into the . stop producing cold. I am extremely unhappy. I am still fighting for a replacement. Our top picks. If so, please add me. A: Your Kenmore refrigerator should still work. RETRO DESIGN - Enhance the appearance of your decor with the RCA Refrigerator. I thought we bought a top-of-the-line refrigerator Kenmore Elite by LG model 795.74023.411 in 2016 paid over 3 grand in November 2021 lost all items in it. The compressor was still under warranty but we had to pay over $400 to get the refrigerator fixed. If you have had a similar experience. I have the same issue as many of the above individuals. Due to the volume of these fridges dying it took 6 weeks to even get a sears repairmen to come look at it and another 6 weeks to get the parts in due to the backorder backlog. Lost a lot of food. Model 795.74025.411. The guy said he would get a hold of Supervisor. We bought our refrigerator (Kenmore) sometime in 2018/2019 after only having it for a year we needed a repair. Right before Christmas 2021, it stopped working and lost all of our food. 2015 Kenmore Elite Model 795.72483.410. All said same thing, going to cost 600 to 800 for repairs. Paid $2995.00 and it lasted until Feb 18, 2020. I would be out $1100 for repair. Then in December the refrigerator broke and we contacted Sears who had an outside company come to fix it. In January 2019, the compressor failed. Last week I started to smell a rotten smell in my kitchen and could not figure out where it was coming from. ). How can I find help? I also lost about $300 worth of food that was in the freezer and some that was in the refrigerator compartment. We paid 3rd party to come and install parts and the new compressor was dead!! Will never, never, never buy a product from Sears/Kmart again. What a joke. I never received a recall notice or anything. Labor should also be covered for a faulty part. Compressor went out Nov.20, 2019. We are saving for new appliances, it's like trying to save for an old used car. Grab something else. Customer service is just a bunch of dopes and you never get anywhere. Thank God we have a home warranty! At these prices augh. The next day items in the freezer were beginning to defrost. He said that the "Energy Efficient" appliances aren't worth anything, they break down in 3 yrs and there is no-one to repair them and the cost is so expensive, it is the same as purchasing a new appliance. First ice maker, then freezer, then frig. We ve turned it off for now. We were happy with this unit until now! Last month the freezer stopped working and the ice maker stopped working. (2) When a defect occurs, the buttons will not operate; but the tones will sound. We purchased the Kenmore Elite bottom Freezer refrigerator April 2015. We did that, thinking that since it was a known issue with the LG compressors, and certainly they would not replace a bad compressor with a new version of another bad compressor. Mini Fridges. I took delivery of my Kenmore Elite on June 2, 2016 and the compressor stopped working on July 9, 2022. It's a scam. they offer their repair service which will cost you $300 each time to repair in my case it is every year thing and LG customer care is not willing to help in any way. The compressor is supposed to be under warranty for 10 years, but I have heard complaints that there is $150 dollar service fee for the technician to come out and confirm the issue is the compressor. SEP 20th, 2016 with home delivery and installation, has just failed to cool on July 9th, 2019. So disappointed in this product! It is freaking brand new and I paid some man over $300 for 4.5 hrs and paid $330 for a new control board to try and diagnose the problem and it seems that its not the control board or the fan. As of today October 31 I am still out a refrigerator. I am in if there is a class action suit. My research shows the class action lawsuit was settled in January. I went thru cleaning vents in back, resetting Refrig per instructions. If they know that it has a problem, why not pull all of them and make the correct part replacement before selling them. Compressor died this weekend. WE lost around $700.00 worth of food in the refrigerator when it went out. An Ice Maker that does not shut itself off in time, resulting in over-flow ice cubes being knocked down, either behind the freezer drawer, or onto the floor; The display on the door going dark and therefore . I notice this is only for the 3-door models. Called LG who sent out a repairman a week or so later. The Kenmore/LG brand will no longer be a product used in ours, any family members or any friends households ANYTIME SOON! 1 cubic feet capacity, respectively. Initially I was told the technician could not be booked until July 28, but thankfully I checked 10 times a day or more and was able to grab an earlier date due to a cancellation. I would like to know of any class action suites against the manufacturer or Sears for selling this low-quality, high-priced failure. (86 pages) My elderly mom purchased her Kenmore Elite model #795-75043610 in November 2018. if nothing else i can let them know that they have bad products. Last month June 2019 our freezer stopped working. Your email will only be used if a response is needed. My husband and I purchased an LG French door refrigerator January 25, 2021. We went out and purchased a new refrigerator. ft. French Door Bottom-Freezer Refrigerator - Finger Print Resistant Active Finish ssin: 04674015000P, salescheck: 093002073989. purchased on September 16th, 2016 and delivered. I will never buy another LG product or recommend it to anyone. Service Tech did not show. Mine didn't even last that long. I discover that this KENMORE ELITE name, which I know and trust and buy for its quality and performance and durability/dependability , is just on the outside when its actually an LG. . Not sure where to turn. Bottom freezer refrigerator (46 pages) Refrigerator Kenmore 795.72033 Service Manual. model 795 72483 410. the compressor went out in 4 years I had bought the extended warranty and sears had to replace the compressor. My GL refrigerator serial # 610MRMD1Z419 purchased in December 2019 has stop working, not getting cold, in my opinion it should be part of the recall as well. Anyway, I told support tech about class action lawsuit and any fridge with 10 years on the compressor warranty has 5 years labor and parts. When we called back a different representative told us that Sears only covers up to $500 for the total repair job.
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