The Engagement Guide works in conjunction with the Annual Fund Director and leadership team to implement dynamic and successful donor relations and annual giving programs in support of Alight's mission and fundraising goals. Every colleague shapes how Alight can become better, stronger and brighter together. * Stay current on Alight's programs and services through on-going training provided by Alight Solutions. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. This position supports Alight s benefits administration and HR BPO platform businesses. You have successfully created a new job alert. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Como un representante de servicio al cliente en ReedGroup, ayudars a personas a navegar la logstica y la administracin de sus ausencias de trabajo. As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. Our Promise By applying for a position with Alight Solutions, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. The estimated additional pay is $2,234 per year. Depending on the location, skills, and experience, a customer care representative earns between 66,700 NGN and 196, 000 NGN respectively per month. * Bilingual (English/Spanish) is a plus This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Scroll down below to view similar jobs . The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. Here are some tips to prepare for a behavioral style interview: Bring a copy of your updated & current resume to any in-person interview. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Esto te describe? * Use productivity and quality data & metrics to achieve superior customer service results Career Development & Growth: We provide ongoing training, coaching and development. Acknowledging and resolving customer complaints. Our people are our greatest assets at Alight Solutions because People Matter! At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Our values are the essence of who we are: We believe in the power of people and know that the best ideas can come from anywhere. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. * Create and update employee files in database, as authorized. Explore open roles at Alight. The mission of our customer care teams exemplifies the need for humanunderstanding. These teams are a critical component of Alights health care,retirement and HR-delivery services. There is no travel required for this position. Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. Location: San Juan, Puerto Rico. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization: * A full BENEFITS PACKAGE - starting on your first day of employment options include: Health, Dental and Vision Insurance, Life Insurance and a 401k plan with a corporate match. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Customer Care Representatives or Customer Service Representatives are tasked with keeping clients satisfied. Customer Care Representative Job, Remote or Florida City, FL, Customer Care Representative Job, Remote or Florida, Customer Care Representative Job, Remote or Moro, OR, Customer Care Representative Job, Remote or Texas City, TX. I am currently a Customer Care Client Specialist at Alight Solutions specializing in the administration of employee benefits such as health and group benefits, defined contribution, and defined . * Access customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight's policies and procedures. 2023 The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. Alight Solutions Health Client Leader Atlanta, GA 17d $121K Per Year (Employer est.) View Job description, benefits and responsibilities. Our story starts with a simple universal truth: Every business is a people business. #beAlight * Demonstrate a positive attitude, self-awareness and embrace feedback This job is no longer accepting applications. All Rights Reserved. AS A CUSTOMER CARE REPRESENTATIVE, A TYPICAL DAY TO INCLUDE THE FOLLOWING: * Handling a high volume of inbound calls from our clients employees as well as conduct outbound calls for follow up as required, * Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services, * Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections, * Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed, * Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift, * Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Our commitment to Diversity and Inclusion. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Account Executive, Key Accounts Alight Solutions Jobs, Applications Developer Alight Solutions Jobs, Associate Consultant Alight Solutions Jobs, Customer Care Representative Alight Solutions Jobs, Senior Client Manager Alight Solutions Jobs, Senior Operations Analyst Alight Solutions Jobs, Solutions Architect Alight Solutions Jobs, Technical Business Analyst Alight Solutions Jobs, Alight Solutions Customer Care Representative Jobs. Join our team. Alight Easy 1-Click Apply. From company leaders to our newest colleagues, we all play a role in bringing our values to life. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Pros. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The assessors like to know that you are familiar with the company and with the position for which you are interviewing. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. You have already created a job alert with same filters. We're always looking for great talent. Our people are our greatest assets at Alight Solutions because People Matter! Alight Solutions On average, Willa Davie works for one . Our story starts with a simple universal truth: Every business is a people business. At Alight, we are reimagining how people and organizations thrive. Want to receive job alerts for similar jobs? 105,000+ Customer Care Representative Jobs in United States (2,701 new) Customer Service Representative Tesla Tampa, FL Actively Hiring 1 week ago Customer Service Representative, Work. Find out if you meet the requirements! then the employee has changed 1 company and 1 job. We reward continuous improvement and encourage you to own your own development. Amas el desafo de tomar decisiones en el momento mientras ayudas a gente que est tomando decisiones importantes de su vida. Find out if you meet the requirements! Carry out monitoring visits to verify information provided by . Get hired today! We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Valoras trabajar con compaeros comprometidos y lderes amables que les importa el bienestar de sus empleados y clientes. Full Job Description. As a Customer Care Representative 1, a typical day to include the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. About Alight Solutions Alight is a leading cloud-based human capital technology and services. * A self-starter who has excellent communication skills in English and Spanish (verbal and written) and the desire to provide the highest level of customer service and satisfaction. to demonstrate your interest in the role. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, Check out our open opportunities below. You have This may include assisting the caller in navigating the system as well. For more information on Job Scams, please click the link below to review information posted on the Federal Trade Commission Consumer Information site. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Qualifications for a job description may include education, certification, and experience. We are one team, hungry for results, we focus on what matters, and know that for even the most difficult challenges, there is a solution and we will find it. Our people are our greatest assets at Alight Solutions because People Matter! At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. As a condition of employment, you will be required to complete paid training and successfully pass a final course assessment. Disabled Person, Inc. * Greet the employee, answer concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and human resource related services. To deliver on this purpose, we do things differently. Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to one or more of the following: health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Alight Solutions offers a promising . The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment. $50K-$69K Per Year (Glassdoor est.) This role is designed for people who have strong empathy and communication skills. Full-time $12.50 an hour. . Apply online instantly. Our people are our greatest assets at Alight Solutions because People Matter! You will be notified during the hiring process which checks are required by the position. * Continuously strive to provide superior products and customer service, serving callers as a subject matter expert on a variety of leave types Learn how this feature works. Customer Service / Guest Services, Part-Time Reimagining how people and organizations thrive. Salaries at Alight Solutions range from an average of $46,253 to $120,077 a year. Bilingual (English/Spanish) Customer Care Rep - Virtual - Alight | San Juan, PR. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Eres compasivo, enfocado al servicio al cliente, determinado y tienes el deseo de ser parte de un equipo progresivo e innovador. Our BDC agents act as a primary point of contact between our clients and our sales team, taking charge of inbound business See our awards. The development of the mural painting was based on the plan and the description of the painting which was carefully decided by the principal and the school board. Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Averages based on self-reported salaries. Key Duties & Responsibilities. Website navigation for the employee may be needed as well, * Creating and updating employee files in database, as authorized, * Communicating with third parties to assist the caller with updates or inquiries, * Staying current on Alight s programs and services through on-going training provided by Alight Solutions and self-study, * Staying current on client s programs and provisions through on-going training. Alight Solutions Easy 1-Click Apply. See office directory We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. * Initiate new leave cases in our system Alight is committed to the continued development of our colleagues. We are Alight Solutions. At Alight, we are reimagining how people and organizations thrive. The mission of our customer care teams exemplifies the need for human understanding. * Diversity programs to ensure Alight promotes an INCLUSIVE, open culture with diversity in thought and style. Es importante para ti unirte a una compaa donde "La gente cuenta" y "Hacemos lo correcto". We strive for Excellence Every Day by collaborating with our clients and colleagues. 553 jobs Customer Care Representative/Business Development Consultant James Braden Nissan Kingston, ON $31,200-$55,000 a year Full-time + 1 8 hour shift Responsive employer Customer service: 1 year (preferred). Learn more about Alight'sIgnite & Inspire programs for internship opportunities and new grad roles. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Some related job titles areCustomer Support Representative salaries with median pay of $42,111,Customer Service Associate salaries with median pay of $38,241,Customer Service Specialist salaries with median pay of $41,669,Customer Service salaries with median pay of $36,900. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. * Dependable, service oriented, honest, compassionate, persistent, and thrive in a working environment where you use your analytical & problem-solving skills to help others Get hired today! Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer. Alight is committed to the continued development of our colleagues. Knowledge of Disability Management, FMLA, and Workers Compensation is a plus, and a background in disability insurance or health care is also favorable. As a Customer Care Representative 1 , a typical day to include the following: Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. Es trabajo desafiante, pero estamos comprometidos a tu xito como lo ests t! We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. View Job description, benefits and responsibilities. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with . Con el paso del tiempo, tendrs la oportunidad de continuar expandiendo tu conocimiento de productos de discapacidad y administracin de ausencias, en preparacin para avanzar tu carrera dentro de nuestra organizacin. Alight SolutionsEasy 1-Click Apply Customer Care Representative, Human Resources - Texas Virtual (Work From Home) job in Springfield, MO. * Very comfortable working with PCs and Microsoft Office, including corresponding functions (copy, cut, paste, toggle). Find out if you meet the requirements! Customer Care Representative, Human Resources - Virtual job in Bowling Green, KY. View Job description, benefits and responsibilities. Customer Care Representative Tasks. * Experience in one of the following industries is preferred: Health Care, Human Resources Services or Financial Services. You will be notified during the hiring process which checks are required by the position. Our Customer Care incentive program, DRIVE, allows you to take control of your career and growth. Meet Alight Customer Care Watch on Why Alight?
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