By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. 09-10-2020 A buyer will offer to purchase your item and send a larger payment than required. This guide will tell you about the most common eBay scams, what to look for, and how to protect yourself. Tune into our last eBay for Business podcast episode of 2022! It certainly looks a much darker top in the listing. People are getting desperate, violent and all kinds of other things lately. Put it in a bag took pics opened case and returned back explained. . I don't know what it actually takes for them to get banned. It was already on the way. Buyer hasn't paid but eBay won't won't send invoice : r/Ebay. 05:49 AM 26-05-2020 The buyer could be lying. I've had this happen to me before, albeit for a much cheaper item, but I knew I sent the right item because it was the only one listed, only one I mailed one, buyer claimed it was the wrong item. And third, we started to build PayPal's business off eBay. Anderson Maria is an eBay seller trying to tell me that eBay is trying to contact me through my email to confirm a payment with a gift card in advance to ship n deliver a motorcycle that Im interested in purchasing is this a scam? Be cautious when purchasing items from the following list: This scam is clever because the deceit occurs offline after the eBay transaction is complete. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on I think most first-time eBay buyers create their account the same day they place their first order. I'll have to ask her what she sees different because I know it's the same. If they do then you have to either refund or call eBay and try to make your case. Strictly No RETURN NO EXCHANGE policy. I will try to ask the questions? The buyer confused me with another seller. I told them to send it back to me and I'll give them a refund. Update 2: So my next step was to file claim with UPS. As seller, here are a few things you can consider before selling to buyer with little or no feedback. I then pack it and send it to E bays Global Shipping in Kentucky and send the tracking number to the buyer. 05:05 PM. Am I supposed to follow up with Royal Mail or it is now his responsibility? Select Order Not as Described. So under the tracking info on Ebay, I have the tracking #s for both USPS and Canada Post. If you play nice, they will just tell you that it's too bad and part of business. Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. Youll be asked to provide evidence that the buyer returns a different item (I just submitted a pic of the item I sent and the pic the buyer sent me) and sign an affidavit. I have 50ish 5 star selling reviews and not one negative review on anything Ive done since Ive started selling. 01:37 PM, on It looked about right on mine when I photographed it.I hope you still enjoy wearing it - it's a lovely looking top!Take care,Kimbooley, on All such complaints from sellers are simply ignored, as profit takes precedence over reason. This leads you as the buyer to think youve received someone elses parcel by mistake, and you return it or take it back to the post office. For example, they may ask for cash, bank transfer, check, money order or even gift cards. Locate the order that you placed and select "Return or replace items" which is listed on the right-hand side of your computer screen. This was shipped by Global Shipping Program. By ARTHUR WRIGHT. Ebay found me not at fault and released my funds. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? A place to discuss tactics and success stories of buying things for a low price and selling them for a higher one. Also one first class item costs a US seller minimum $2.60 to ship that same item is .30 for China. 26-05-2020 I lost my appeal. Should I contact the postal service? In this scam, the buyer then accuses you of sending a damaged item. No they dont. Press J to jump to the feed. Refund, repair or return. Copyright 1995-2023 eBay Inc. All Rights Reserved. A buyer happily purchases your item. I have no idea how to get on the phone with a live human being? I responded to the return but Im really freaking out. So, I cancel the order and sent in a statement. I sold an item for $55 and they sent a return saying I didnt send the right item. This has happened a couple of times to us over the years, all part of selling on line Im afaid . So Im hoping he doesnt return anything. If you bought the shipping label through eBay, then the reference # would be correct, not chance that you wrote the wrong # by mistake. package or mail missing? She may have forgotten she purchased this one as well but from you. Dial 1-800-275-8777 and explain the issue to USPS customer service. $15 each. If the buyer puts in a return request with the "Item not as described" as the reason, it DOES NOT mean that I automatically have to accept a return of the item. Further to my message above, here's a quick edit of an image of the black skirt you're selling (item164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. Yet fight is not over, lets see what happens next. I dont understand why he thought that she wouldnt notice? The money will be recovered from you and you will be charged an additional chargeback fee (thats $20 for PayPal, individual credit card companies vary). this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense I contacted Canada Post again and they said I can contact USPS and they can investigate and will contact them. It seems I have no time to inquire. I manufacture them myself and sell for only one price. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Be aware and act cautiously as financial dealings online can be risky no matter how careful you are. Today the buyer contacted me asking why it hasn't been delivered, and it turns out the buyer gave the wrong address on eBay, and therefore parcel wont reach them. Additionally I have filed a local police report (which they closed since they can't prove "who" the offender was) and filed a mail fraud case with USPS. Offer to send the copied forms to an ebay chat rep. Add any photos you have of the wrong package. Press question mark to learn the rest of the keyboard shortcuts. However, this morning they sent me a rude email saying I'm sending fake products and to get a real job. They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. It's so unfair to write eBay sellers off like a bunch of cheap scammers. That photo looks like your shipping label stuck on top of another shipping label. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. 2 yr. ago Also you can file with USPS Postal Inspection for mail fraud jalamo 2 yr. ago Sucks!! Dispute the refund. But I would like to reach more buyers. The buyer pays quickly, and you send the item without concern. I don't want to leave anyone in the lurch, but I'm not sure what more I can do. I have mailed items in that type of envelop but only ones that are lined with bubble wrap and it doesn't look like it's one of those. To cancel your order: Go to My Purchases. So, that explains the different labels and (possibly) the Fragile stickers. Omg I JUST heard that same story!!!! Buyers can return items for any reason on Amazon, and if you refuse to accept a return they are likely to put an A-Z claim in. I called ebay on July 26th before accepting the return to explain what was going on, and what my hesitation was given the amount of people attempting to scam graphics cards. Yup pretty much. E bay in many cases are making more profit than the sellers. Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. 10/31/2020 at 3:54 pm #83017 Antique Frog Record any serial numbers or unique codes. 09-10-2020 The buyer will pay with a fraudulent check. @deala0621, according to the screenshot you posted, that item was shipped by the Global Shipping Program. The scammers will also ask for your PayPal email address. Had the same issue, lost my appeal and had to file a complaint against eBay to the Better Business Bureau. Or you can specify that the addressee must sign for the package or letter. E bay is now forcing sellers to buy their shipping labels at a higher cost and still making a lot of money from it. In my case eBay stepped in and accepted the return, so I initially received a defect that was later removed when I successfully appealed the return. Copy and save both forms before submitting them. For more information kindly send . Am I going to be screwed out of $55? But so far no response from buyer. The final resort is to submit a missing mail search. ive had power sellers defraud me for a 50 cent lowes coupon. Thank you sooo much for putting your story on here. If you want to understand the process of reporting a scam to police and how eBay is involved, visit the eBay Security Center. Once you receive back the false item, wait for tracking to update in ebay' s system to show you've received it. Cause his photo shows a like kind of item but not the brand or pattern I sent. As per the returns policy you are within your rights to refuse it. So I can't see the original shipping label to see if it's my package, but it does have that tracking number, BUT I did not have those stickers on it. Remember that if an offer looks too good to be true, it probably is. I have multiple people selling my exclusive product for less that I sell it for on Ebay. Well sure enough the card got mailed back on the August 5th, arrived on the August 9th, and was a different serial number than what I had mailed. This is why I take photos of the item with the eBay paperwork. Be sure to put all your points and pics across to amazon before you decide to return the item back to them. Did you include the reference number on the label? 1.6K 17K views 1 year ago Every so often mistakes will happen. To be really honest I suspect it another seller trying to get a replacement for a return theyve had, otherwise where did she get this cheaper version from? TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. That is not the package i sent your cosmetics in. 11. 04:19 PM, Hey Kimbooley,She was expecting the top to be darker, that's what the issue is. Its the reason Im looking into EBay Protection Program right now. The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. How do they sell my exclusive manufactured trademarked product for lees than I do?? 06:46 AM. 03:21 PM. At first, it might seem foolish to pass up a generous offer, but often its a trap. 01:30 PM. IN THE LAST STRIDE. The law spells out how to challenge billing errors. Along with photographing everything, try to record any identifying details about the item. I'm convinced, from reading other posts online, that the first one is completely computer generated, or done by someone with zero knowledge of English or Google translate. 26-05-2020 An option to dispute the refund and report the buyer will appear. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. When a buyer disputes an item, the review is no longer an option unless they "accept the item". By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Remember to be persistent when you are in the right and can prove it. I just wanted someone else to take a look at the photos and tell me what they thought. Disputes about the quality of the item are not billing errors. The buyer has since responded and accepted that it was delivered somewherebut not to him. But obviously I cant prove that. You're responsible until the item is delivered so saying that means you would have to refund and then claim insurance if you purchased it. USPS is the most trusted delivery service in the USA. Same thing just happened to me and I was able to keep the earning. Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. Thanks for this suggestion. Listen to this weeks podcast to hear sourcing methods from a seller! I agree, but the fact that from my initial dispute to the appeal zero new information or new evidence was presented shows me that sellers have absolutely no chance of winning the first dispute. Fabric: Polydex. Need advice, accidentally sent wrong item to buyers So I've only recently started selling on Vinted and could use some advice. He immediately cancels the order and requests a refund. Welcome to the Selling board! Visit the nearest USPS location and fill out a request form. But they said flat out "we don't mix up packages" and reiterated. Zero money was left over. open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. why it was refused and Never heard back. They help the organizations to focus on the other parcels they have to deliver. Do not refund half. Is it possible to contact their police department? The person actually said yes, then back tracked when I asked them to confirm that ebay is completely fine with buyers buying an item and then filming for a refund and sending back a different item and she started go back track. You can report an issue with a seller to eBay directly here. Report a buyer if you think they have acted illegally or fraudulently here. I once again immediately had them call me to dispute this. So eBay took the loss when they refunded me. Knowing this, some scammers will buy from you and then demand money be sent through private means so that negative feedback wont be left on your account. Click on Send. But it would be kinda weird if the post office is secretly replacing nice quality branded merch in random packages with cheap nonbrand similar items. The item I sent out was also tagged, this one is not. The fact that the buyer claimed the item didn't work instead of INAD (item not as described) also would have made it easier to prove.my case. So after I put I would contact his police,my police, UPS and US Mail Inspector there hasnt been any contact back from him. However, depending on the payment method the buyer used, it can take up to 30 days We'll automatically relist your item for you. While doing so has no actual effect on the package itself (e. Missing Mail Searches can be initiated seven days after the items have been sent. I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. The other thing to remember is that every computer, phone, tablet, laptop will show colours differently. eBay will not assist with a transaction that occurred beyond its purview. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. what I did with one buyer who repeatedly did this, messaged them and said I would be contacting the police as it was theft, it stopped it, In cases like this. Met 2 other sellers on the facebook group he was bs'ing, and they reported him as well. The unofficial eBay subreddit. How do you prove you sent A? If the unordered item was an incorrect fulfillment of an order the customer did place, you are legally required to send the correct item or refund the customer's money in full -- including shipping costs. As completed feedback cant be disputed, it places some people in a position where they feel they must comply or risk the integrity of their account. eBay involves a lot of trust on behalf of the buyer and the seller, but its relatively easy for that trust to be exploited. There is no way to dispute a transaction once its finalized in this way. what is beyond infinity most expensive car ticket. Reddit and its partners use cookies and similar technologies to provide you with a better experience. So after 5 calls today on my last call I asked for a U.S Manager right away not a supervisor. NO Cash Refund for wrong purchased items. You may see a coveted item for sale and quickly purchase it, sometimes paying above market price to secure it. If the item is sold for more than $750 the item must have signature delivery proof. wall, Sunday | 427 views, 9 likes, 1 loves, 60 comments, 22 shares, Facebook Watch Videos from Lemonjuice McGee's Comic Cavalcade: Sunday Mystery Wall is back! Upon receiving the item back, the seller has six business days to issue a refund according to eBay's policy. Buyer says I sent the wrong item but the photo looked like my listing, ______________________________________________________. Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. Unfortunately for you, the item is a replica of the one you sent. Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. Please check with everyone in your home and any packages you've received recebtly for any mixups with your mail. He sent photo of item receivedit is not the item i sent. All sales are final after the buyer rates the seller or 3 days after delivery. In some cases, the scammer will tell the victim that the former needs access to the latters bank account in order to process a refund. You purchased a specific quantity of an item, but received the wrong amount. Only first-class mail can be certified. The scammer will ask for the victims gift card number to use as payment. Please help, Very true happen a few times to myself ebay is a scammers paradise and ebay dont care. Things like this happen. Do not do that. QUOTE eBay is very aware that scams occur on the website. to fight them over this and go to the Phillippines is beyond annoying. I asked for a picture from the buyer and it was some plastic item. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. These are both things ebay phone reps suggest. I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). Some of this advice may be second nature to you, or may not apply to all sales. Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. There's no possible way I sent the wrong item so he's trying to scam me. Dollars. If the package was mixed up, it would have happened there. Theres no possible way I sent the wrong item so hes trying to scam me. Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. Explain it to him like you explained it to us. If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. Similar to the above scam, a fraudulent seller can place a fake Ebay customer service number on their profile or product page. Had a return request with item not as described I tried to get in touch wtih the buyer to find out what the problem was but got no response (not unusual) I accepted the return and they buyer has returned a different item, different in that its a cheaper poorer immitation of the one I sent out, clearly worn (smelling strongly of perfume) and damaged. Ahhh, New comments cannot be posted and votes cannot be cast, Scan this QR code to download the app now. 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. That necklace couldn't have come from me. Five! Help for buyers and sellers. Open a case with Amazon so that they have all the details including pics of the item that you sent to the customer and the item that they returned back to you incase it goes to a A - Z claim. Here are some of the most common ways eBay sellers are scammed. Its ok but I like the darker one you had in your listing. You send the item promptly but days later you find that the check bounces, leaving you with nothing. I take pics and and email amazon all the details of before and after and the condition it is come back - You take pics of box, item and serial number? Does it look like your packaging, apart from the labels and the stickers? WARRANTY AND INFORMATION. Its usually not a good idea to trade with accounts that have bad feedback. Answer (1 of 4): Hi. I agree with that. STRICTLY NO CANCELLATION OF CUSTOMIZED ORDERS. Once I listed a new in box item as white when it was really blue. since I had done that and that the case was still found in favor of a buyer who would rather use ebay to commit felony mail fraud. Example: You bought a table, and it showed up with only three legs. Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. 3) When you receive the return and can confirm the buyer returns a different item, do not process refund and you have two days to appeal the return.
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