If I am offered a position with Kaiser Permanente, you will never find me to be disorganized! Most people love to talk about themselves, and I find it's a great and simple way to start building rapport with others. I like to manage my time to finish my projects on time. ", "I'm human, and of course, I feel sad if one of my patients has bad news if a customer dies or something happens to my coworkers or someone I care about, but I also don't let those feelings affect my job and productivity.". We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted with other tasks. I cope with these emotions by telling myself that it's not my story, it's the patient's story. Employees of the organization must be able to work with a wide variety of people in a wide array of departments. ", "In my current role as the lead scheduler, I am responsible for making the schedules for the schedulers in three different departments. So my wife currently works for Kaiser Permanente as an AAR (aka a membership auditor). Discuss with the interviewer what you would expect for compensation if offered this position. This is a great response, and it shows that you truly do care about the people that you come across every day. Any hiring authority should feel comfortable putting you in front of their valued customer base. I don't like environments that are littered with negativity, but always do my best to remain positive in these situations. ", "I have always been naturally introverted, but I have turned that personality trait into an advantage for me. I also help the pharmacist manager every year when there is inventory and make sure it was done right with nothing missing and control inventory when we come at 9 pm and count all controls.". I also receive emails from different pharmacy pages with interesting articles.". The HR Partner and I approached this person to discuss our company culture and how his behavior disrupted the environment. When have you had to adapt to change in the workplace? "When we were speaking earlier, you mentioned that you were urgently seeking to improve the level of patient care and compassion at this facility. Tell me about yourself. Once they get to know me, my colleagues know that my mind is continuously thinking of new ideas and only speaking about them when it is determined to be a good time. One of Kaiser Permanente's primary values is making the communities in which they practice a healthier place. New hires were appreciative of learning one on one. You can also strengthen this answer by talking about a problem you were able to solve, a patient you were better equipped to help, or a challenge your team was able to confidently face because you were part of a diverse team with multiple perspectives and ideas. Share your strengths as a problem solver, and the ability that you would come up with innovative solutions on the job at Kaiser Permanente. "The main thing that I will require to deliver exceptional patient service here at Kaiser Permanente is great training. I take the time to listen and reflect back to ensure that I am providing the best care possible. ", "Having spent my career working in healthcare education with large institutions, my customers are the employees that I train and the educational materials vendors that I work with on a daily basis. Asked March 3, 2022 application online, phone interview, in-person interview sometimes with group Answered March 3, 2022 Answer See 1 answer Does the customer service call center position require a drug test if so will it be done during on site training? To succeed at Kaiser Permanente, you should have a solid level of compassion for your patients or customers. Learning fast is a wonderful way to serve your customers and help your new team to be a strong as possible. 3. By seeing and understanding the history, I can help guide a plan moving forward for the team. Great answer! I strive to write complete notes in the EMR and communicate effectively on patient hand-offs to them. I am an attentive listener and a compassionate caregiver. ", "I prefer to focus on the positive, so if it's okay, I would like to share with you what my ideal work environment looks like. In looking to start this new position with Kaiser Permanente, it is essential to set a goal on how you will make a positive impact quickly after being hired. Try to do the best I can for patients and remember always to be compassionate with them and treat them like I want my family members to be treated, and go the extra mile helping them.". Would it ensure efficient workflows or more timely responses to other departments? As the manager, I knew I could not let this behavior continue. ", "I think my weakness is that I take too much to do. Perhaps you use a particular app or software. My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the (group record/EMR/chart) when I can. Written by Ryan Brunner on November 21st, 2021. "I believe I could improve on some technical skills including Excel and Word. Be sure to talk openly to your interviewer about which areas of your career are the most stressful. Throughout Kaiser Permanente's 75-year history, the organization's commitment to diversity and inclusion has helped them in its overall mission. You can consider improving this response by explaining why. I am always sure that when at home, my family gets my attention first. I discussed with hospital credentialing and became the first PA proctor in our Heath system. "I have experience in ordering medical supplies and maintaining inventory. The program was a success, and upper management chose to keep it implemented for another six months. I would also need a technologist to assist me who could adjust to my easy procedural style.". Your interviewer will be looking to hear that you have done your research on Kaiser Permanente and that you'll thrive in their workplace culture. I need to be able to give the task or a portion of it to another team member or direct report, let go of the control, and know it will be taken care of. Deadline: October 5, 2022. ", "My main reason for pursuing a career in healthcare was due to my compassionate nature with people. "Every day at work, I remind myself that everyone I come across has their struggles. I don't know what the patient could be going through, but showing I care for them and treating them like family will make a difference for them to feel better. Browse questions (57) Ask a question. "I am a highly detailed person, and I thrive on having a high level of organization in my day. I called for one of our CNAs to come and help me get the patient to the bathroom and back to his bed. If hired onto the team here, my first goal would be to learn and understand the quality measurements that the organization utilizes and study prior work that has been done to improve those measurements. Since I have two high school girls who are involved in music. Attire. I follow the rules, I maintain my certifications, and I appreciate the policies and values of whatever site I work. One for the clinic, one for me, and one for the patient. Conversely, you could be relied upon to work solo a majority of the time and need the ability to make quick decisions on your own. I also check what's low and order specialty if it's a fast mover. If posed a question like this during your time with them, your interviewer will be looking to hear that your own patient care philosophy is a great match for Kaiser Permanente. This ensures that you give the right amount of information and detail to create a compelling and memorable answer. Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (58) Medical Assistant (49) Customer Service Representative (49) Intern (44) It sounds like you have a very full personal life, with a fantastic work/life balance. Interview Questions Give an example of an improvement project you led The reason was a computer glitz that held the release of his chemotherapy. Maybe you are a pen and paper person. As we met for brainstorming and solution ideas, we realized that our new process decisions would affect many other departments. Furthermore, I consider my coworkers in other departments as part of my customer base because my work can often have an impact on their work. You are responsible for employing over 300 000 professionals, a third of them being nurses and doctors. "I certainly do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. ", "I have three philosophies when it comes to my work. You can strengthen your response by providing a specific example of how you've handled stress well in the past, or telling about a time when increased pressure actually helped you work more productively. "I would be happy to earn my way to the top compensation level if hired at Kaiser Permanente. What questions did they ask during your interview at Kaiser Permanente? The sheer size of Kaiser Permanente makes them a very culturally diverse organization. Be sure to have an action plan in place for improving on this weakness if hired at Kaiser Permanente. "In this profession, my customers are my patients and their family members and I look to be at my best in providing excellent care and compassion to them. We now offer a text messaging program to all Kaiser Permanente members (standard message and data rates may apply from your wireless carrier). Why Do You Think You Are A Good Fit For This Company? This approach has greatly reduced in-house issues related to communication. ", "I was working in a clinic where the primary population was low income. Ultimately the patient understood and the procedure was finally completed.". ", "My current nursing team is very diverse and our team functions at its best when all members are bringing their own unique perspectives to the table. Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. ", "I'm a bit of a nerd. Not long ago, I received a call on a Friday morning when I was scheduled to be off work and was told that an employee hadn't reported for their shift. I used the facts and not emotions to explain the reason for his delay. What is the hiring process for remote jobs at Kaiser Permanente? Know peds RSV scenerio : it's big now on the news . By bringing awareness to it at the moment, I find my propensity to hold onto control has decreased, so I'm certainly moving in the right direction. On a recent project, I was part of a team that was testing new EHR's that we would potentially put to use in our organization. Rest assured, I would be a great ambassador of positive relationships for Kaiser Permanente. It's professional to take a few minutes after an encounter like that and let those emotions come and go. Take this as an opportunity to market yourself as a positive employee who can enhance a work environment. Prior to your interview, it will be important for you to research the role you are interviewing for and put some thought into how you will be able to deliver the best service to those you will be working closely with. Are there specific Kaiser volunteer opportunities you'd be interested in? I believe that building a strong rapport with patients through trust, empathy, and compassion is the key to a successful healthcare organization and I can't wait to bring these qualities to the patients of Kaiser Permanente. My coworkers and patients always have an easy time talking to me and bouncing new ideas my way. Your work history sounds strong, and it seems as though you are very loyal to your work. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. It has kaiser questions . However, it can inhibit my ability to grow. My spouse and I are a foster home for abandoned dogs and we love this aspect of our lives. Let the interviewer know that you can handle an environment that offers diversity by giving an example of a time where you embraced diversity in the workplace. I have been working on it by asking for help; if I'm helping the pharmacist, I ask another tech to fill or input.". In knowing that, I reached out to key players from our emergency department, nursing administration, and med/surgery unit to take part on our committee. Consider sharing how patients react to the way you communicate. When working with an organization the size of Kaiser Permanente, working as part of a team is a necessity in any position. Strong communication skills are required to be an active leader. Assure the interviewer that you are able and willing to pass a complete background check if hired at Kaiser Permanente. While we are all human and make mistakes, the key to this question for your interviewer is how you handle the aftermath of a mistake to make things right. ", "Where I work, we have a diverse team; we all work together by translating to patients, helping them understand when they have questions, and splitting the job to get it done on time.". List several ways that you receive your industry knowledge and stay on top of trends. To best suit my internal customers in their training, I ensure that I am a subject matter expert in the setting I am providing education. The most successful healthcare institutions in the world pride themselves on the trusting relationships that they build with their patients and vendors and this is no different at Kaiser Permanente. ", "Once I was filling a prescription for 90 days 90 tablets. I would look forward to working in an organization of this size to better experience an even wider amount of diversity. I learned a lot from this situation that I think I can bring to the Kaiser Permanente team. Talk about your qualifications and skills that will help you to do this job well. Takes notes when I have to and double-check my work to make sure it's done right like typing prescriptions. ", "I am happy to hear that Kaiser Permanente values long-term relationships. Never being complacent, my creative thinking and project leadership skills will serve your organization greatly. He ended up requesting and receiving a transfer. Wonderful! In my current job, I work with a very diverse team, and we all value each other's thoughts and ideas equally. It's best that the person knows the reasons why so that they can learn from the experience. In my current organization, I have been picking up extra shifts in family medicine to expand my skills. When talking about how you would fit with the company's cultural values it's important to emphasize that you know what those are by stating them. Kaiser Permanente health plans around the country: Kaiser Foundation Health Plan, Inc., in Northern and Southern California and Hawaii Kaiser Foundation Health Plan of Colorado Kaiser Foundation Health Plan of Georgia, Inc., Nine Piedmont Center, 3495 Piedmont Road NE, Atlanta, GA 30305, 404-364-7000 Kaiser Foundation Health Plan of the When have you had to adapt to change in the workplace? If you are passionate, you could choose to refer to yourself as expressive, communicative, open, and unreserved. If hired at Kaiser Permanente, I would prioritize learning the inventory and ordering procedures for this unit upon starting. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins. ", "Yes, I understand I have to have a clean background, and I'm happy to comply with it.". She's fortunate to work from home, and makes about $32/hr w/ no degree. Maybe you can see opportunity when others can only focus on the issue. My youngest daughter is involved in volunteering. I am warm-hearted, responsive to my patients' needs, and always empathetic to others. "I have often been complimented on my relationship-building skills. Prior to bringing in representatives from three hand-selected companies, I brought up the idea of getting references on them first. You can begin with your recent education, family life, volunteer work, or talk about your travels. Take a few minutes to tell the interviewer a few things about yourself. ", "This is a great question. But I don't want you to be surprised by the information. ", "I work good with minimum supervision, but I also enjoy working with a team. ", "I dislike when there's work politics. I would plan to make a positive impact very quickly by conducting training with staff and implementing a code of conduct within the clinic. Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. At Kaiser Permanente, there may come a time when you have to calm down a situation with an angered patient, family member, or colleague. In my current position, I am not the most persuasive person on our team, but I am highly creative. We utilized verbal communication and a team-based messaging app on our phones throughout the two-week period. ", "I was helping a customer once who came to pick up her injectable prescription. Over time, I have learned to be open and honest with people in expressing my views in a nice way and this has really opened my eyes that most people are really very accepting of new ideas. Starting from the entry level will allow me to continue to learn and work up the ranks at Kaiser. where i concurrently pursued a degree in both nursing and biological sciences. ", "I am an avid marathon runner and have traveled to 10 countries in the last eight years to compete in a variety of races. These are exactly the steps that an interviewer would be looking for. A career in healthcare can be emotional at times; however, I choose to focus on the positives. Consider strengthening your answer by expanding the example you've chosen to highlight how you worked as part of a team or collaborated with others on the path to becoming the first PA proctor. "I once worked in a very difficult environment and toxicity really started with our leader. Immediately, I logged on to our email system to find out that the employee in question had requested the day off and I had totally missed their communication to me. ", "I am a great problem solver because I know that it is a process that requires me to think rationally and not allow my feelings and judgments from looking at the facts. I get along well with others and work well as a team.". Find additional company focused interview questions by practicing from one of our industry sets. In detail, discuss any hurdles you had to overcome and how you worked with your teammates to handle the challenge. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well. I utilized many resources for research, both inside and outside of our organization, and these resources were crucial in our success. In addition to this podcast, I also subscribe to a couple of industry blogs. Problem-solving and dispute resolution are critical skills to possess on the team at Kaiser Permanente. To do this, we developed a survey where respondents could answer questions on the EHR regarding ease of use, effectiveness, and effect on patient care. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. ", "From a young age, I was raised around a farm and animals are a huge part of my life. ", "I am super focused when I am stressed so I can make sure everything is done and correct. Image source: Times Herald. In my search for a new position, it was important for me to find a new employer that embraces diversity & inclusion in their workforce and I'm confident I found that here at Kaiser Permanente. I have a full understanding that different cultures and beliefs can bring a team to its full potential because no stones are left unturned when new ideas are being thought of. I know what I want to be done and how I want it done, so it's often easier to do it myself. While sometimes a good thing, there were times when I was fearful of even expressing my own beliefs or thoughts in thought that I would upset someone. Your interviewer would like to hear a story regarding how you were able to take an uncomfortable, or hostile situation, and turn things around into a positive experience. What you describe is a good fit for me, reputable vendors value these skills, and I'd like to represent a company that wants to create long-term sustainable partnerships. ", "When the Covid Pandemic started, there was a rapid learning curve on what and how to use PPE effectively. This is one of the reasons I have applied with Kaiser Permanente. Did you consider how leaving AMA would impact his health and well-being? ", "To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. If I were to be offered this position, I would look forward to bringing these services to this area as well. Your ability to adapt to various people, regardless of a positive personality match, shows that you are mature and professional, even when factors are not entirely ideal. Every person I care for has a story. ", "As a certified pharmacy tech, I have to continue learning. Your answer shows the interviewer that you can work well with almost anyone. I will receive an email with the related information any time there is a major headline about the healthcare industry. Truth is always key, so I will be honest and clear when communicating the news. The reason i chose to continue to pursue nursing is because upon being accepted to the program I loved the patient . Does it help you build trusting relationships with community members? A follow-up letter can include your reaction to the interview, why you want the job, and what you could bring to the department and the team. We also raise chickens and goats and have a couple of horses as well. No matter what role you're interviewing for at Kaiser Permanente, you will likely face some stressors in the day-to-day activities of the job. No matter how you answer, your interviewer will be looking to hear that you can overcome any negative work environment and express your ability to do so by talking about a time you overcame a tough situation in the past. Prior to your interview with Kaiser Permanente, your research into the organization's quality mission and vision will give you great insight into their patient care philosophy. There are many tools that you could use to excel in your job but remember - the most significant tools you possess are an excellent attitude and a great team backing you. "Since my college days, I have taken great pride in my community service by volunteering at the local food pantries and homeless shelters. I start this by building trust in my patients with my clinical expertise and my interpersonal skills. Very good answer! I've had a lot of success by focusing on building a reputation for consistency and follow-up. Ben Richardson, a principal in McKinsey's London office, conducted the . This could include increasing budgets or improving patient care. Your problem-solving approach is fantastic! The status says no longer consider for the position. They expect their healthcare providers and staff to be an integral part of these communities as participants and leaders. If you can, match your strengths to the requirements outlined in the job description and make sure to thoroughly research the position prior to your interview. I make sure to get to know my patients whenever possible and I provide them with the most compassionate care possible. As well, I am an active participant in my local rotary club. ", "In 2006 I started working at Giant Eagle pharmacy as an OTC associate. A child dies, a patient yells at you, or you have to give someone a cancer diagnosis. While I've listed several general options here, you don't have to stick to standard role divisions (i.e. As you answer, talk about how the diverse environment helped you grow and thrive and how you helped foster a culture of inclusion. You can wrap up your response by sharing how many new hires you've trained and the new skills you've gained along the way that make you a stronger team member. In the future, I will like to be a PA and help more people.". ", Our Professional Interview CoachLauren McCabe Reviewed the Above Answer.
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