The Australian Consumer Law says you're entitled to a refund if an event is cancelled, but not if a government ban on attendance is in place. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). The customer always has the option of relisting their tickets on the platform if they can no longer attend the new date. 6.9 Change or Suspension of Site. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. 2.1 Requirements. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. Wait for a StubHub representative to reach you. 'Such tickets will become void and the ticket holder refused entry to the theatre. It's worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. About Us Please add me Celine Dion Golden 1 Sacramento Ca want my money back. Welcome to viagogo's online ticket exchange (the "Site"). Harry Styles Tour 2023. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. https://topclassactions.com/wp-admin/admin-ajax.php, Viagogo Fights to Stop Refund Refusal Class Action Lawsuit Gaining Nationwide Status, Customer Files Viagogo COVID-19 Ticket Refund Class Action, Do You Qualify: Brain and Memory Supplements Class Action Lawsuit Investigation, COVID-19 Refund Policy Challenged In Class Action Lawsuit Against Premium Seats Ticket Broker, Do You Qualify: Bank NSF Fees Class Action Lawsuit Claim Review, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. Fast forward to 2022 now Justin Bieber has announced world tour cancelled indefinitely- reached out to Viagogo multiple times and provided proof from multiple websites showing the cancellation of tour, they keep responding that they have not heard that show has been canceled and will not refund my money. You can also reach out to us onTwitterorFacebookor via email atOutreach@ConsiderTheConsumer.com. We think businesses - especially those with substantial resources - should still provide refunds for events . When We receive an offer by PayPal, We will obtain an authorisation from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. The Weeknd Tour 2023. . Hombres G Tickets. Report Fraud The Viagogo website explains that if an event hasn't been cancelled outright, customers will not be offered a refund. 2.13 Ticket Information. If the event . Provide the information they might require. has found. Elton John Concert Tickets; Andr Rieu . 2.18 Merchant Description. When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. Andr Rieu Tickets. 1. Viagogo recently acquired ticket seller StubHub, which has also faced its share of COVID-19 refund litigation.Shiflett is challenging Viagogo's alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19.. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and . Refunds, therefore, aren't applicable. However, according to Complete Music Update, Viagogos most recent filings indicate that buyers having tickets to pandemic-affected events have been handed vouchers worth 125 percent of the original purchase price. 6.1 No Warranty. It said: 'Our ticketing policy clearly states that reselling of tickets is a breach of our terms and conditions and if we detect these tickets they will be cancelled. 6.3 Allocation of Risk. When Your Event is Canceled or Postponed. When We receive an offer by bank transfer, We will check to see if the bank account is valid. Pretty straightforward, you'd think? These firms are required by the industry's self-regulatory body, the Society of Ticket Agents and Retailers (Star), to refund the ticket's face-value price when an event is cancelled. If you bought your ticket from SM Tickets in SM Department Stores, Eastwood, or Lucky China Town and you paid in cash, you need to surrender your ticket . If so, you may be forced to pay for replacement engines and repairs out-of-pocket. We always ask that people only buy from authorised sites in order to protect themselves.'. This does not prevent us from varying these terms without reference to them. Otherwise, avoid!!! 1.2 Ticketing Exchange. The watchdog is examining the proposed tie-up after reaching an initial conclusion that it could severely reduce competition. Editor, Marcus Herbert. This court must perform a rigorous analysis to determine whether plaintiff met her evidentiary burden in demonstrating that class treatment is appropriate, Viagogo says. 2.8 Notification. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. According to the consumer group Which?, Viagogo's terms and conditions say . Medicines Labeled as Non-Drowsy Can Make You Drowsy An ongoing investigation is focused on potential claims that manufacturers of Non-Drowsy cold-relief, flu, and cough products mislabel medicines as Non Drowsy despite containing one or more ingredients known to cause drowsiness. . If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. This article was amended on 23 July 2020 to clarify that relisting tickets on Viagogo allows the company to take a repeat commission from new buyers only; and to remove a reference to Viagogo changing its cancellation policy. Shiflett says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its Viagogo Guarantee and give her a refund if the event was canceled. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. I purchased tickets to a Jimmy Buffet concert for 08/14/21 (rescheduled from 08/2020). 7.2 Copyright. This is the easiest way to get your money back. Events scheduled for 2020 have now been postponed into 2021; however, Viagogo's website explains that refunds are only available if an event has cancelled. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. has found a number of venues that do not appear to permit ticket resales, or are hosting events that don't accept ticket resales, through Viagogo. If you have paid for your order using a credit card and you are getting no response from Viagogo, then if u have not received the tickets / received fake tickets - you ca. If your event has been canceled, Viagogo will ask you to return the tickets and get a full refund for your purchase. Suggested Article: Verizon Wireless SMS Refund Settlement Details. I'm Travelling - where and when will I receive my tickets? I have been researching this company and very bad negative reviews, and practices. It states that one of the sites key features, and the reason buyers prefer it to other secondary marketplaces, is the Viagogo Guarantee.. Ticket listings are a representation of actual seat location. Ticket holders are fighting for refunds from secondary ticketing seller Viagogo for events cancelled or postponed by coronavirus, Which? 2.12 Seller Payment. Faye had tickets to see My Chemical Romance in June 2020 and is unable to make the rescheduled date. consumer rights expert, Adam French, said: Viagogo has a history of ripping customers off and skirting the law, and in these challenging times it seems to be dodging its responsibilities to customers when considering requests for refunds.. 4. I was promised a refund because the tickets I bought were corrupt. 6.7 Third Party Information. Taylor Swift Tickets. How do I find tickets I've already downloaded? You're unlikely to get a refund if you bought your ticket from a reselling (or secondary ticketing) website, a private seller or a fan . But Viagogo countered the move by filing documents presenting arguments why the court should deny the request. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. But Viagogo, which has been criticised by the music industry, MPs and campaign groups over its treatment of customers and alliances with powerful ticket touts, is refusing to follow suit. A CMA court order requires Viagogo to clearly disclose key information on its listings, such as resale restrictions on tickets. It said it would speak to the consumer rights body the Competition and Markets Authority (CMA) about Viagogos behaviour. That is the only way for fans to guarantee their place at the Championship and avoid the risk of tickets not being accepted.'. The good date is 9/11/21, but the relisted my tickets for 9/21/21. All sales and bids are final. If you paid by credit card, and paid more than 100 and less than 30,000, you have additional protections if something goes wrong. What is the viagogo complaint handling process? If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. January 23, 2022 6:26 pm (Updated January 24, 2022 10:25 am) Fans of singer Adele have been left in limbo after she cancelled a series of Las Vegas concerts indefinitely. Taylor Swift Tickets. Mar 1, 2018. viagogo does not take title to the underlying ticket (to the extent such title exists), and the actual transactions are between the Buyers and Sellers. 8:20-cv-01880, : United States District Court, Middle District of Florida, : Viagogo denies its customers refund despite the Viagogo Guarantee, Click to share on Twitter (Opens in new window), Click to share on Facebook (Opens in new window), Click to share on LinkedIn (Opens in new window), Click to share on Reddit (Opens in new window), Click to share on Pinterest (Opens in new window), Click to share on WhatsApp (Opens in new window), Verizon Wireless SMS Refund Settlement Details, Misleading Non-Drowsy Claims on Medicines Learn About Our Investigation. Gather all the information you have on the purchase. 'It's clear as night and day the 2020 event is cancelled.'. Bruno Mars Tickets. NOW THEY CLAIM I OWE THEM THE MONEY FOR THE TICKETS I HAVE HAD TO WASTE SO MUCH TIME TRYING TO RESELL ON OTHER PLATFORMS, This is insult to injury and I have been told by my credit card company that they may consider me the thief even though I made no money from the resell, VIAGOGO did, they have now been paid TWICE for the same tickets and they refuse to refund the new buyer either. Shows from the North American leg were also postponed until 2022 for the same reason. Viagogo will keep saying they already paid you but they will never show you the proof of payment. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Tickets for these particular events carry over and are valid for the event in 2021, so as per our terms and conditions the customer is not entitled to a refund in this situation.
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