It's a little bit too early to track your order yet. Terms and Conditions apply. By phone 0800 800154. Phone line not working properly? Download our Service Level Agreement to find out more. Contact BT Business. In the table below, youll find each BT phone number, as well as the IVR options you need to press to reach the right department. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. Free from UK landlines. Work faster, smarter, safer, and stay connected with your world. Our purpose is as simple as it is ambitious: we connect for good. As your business grows, the demands on your internet connection grow too. All prices exclude 20% VAT. Website. Weve got your order request and will be in touch soon to complete your order. Click on the button below to track the parent order. Business growth needs a rock-solid infrastructure. Every single time. Mobile costs may vary. Optimised for hybrid working, BTnet Leased Line ensures you have business-grade calls, every time. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. So you get the same service, and it could save you time too. Tracking your BT Business order online MiCloud UC and CC order enquiries: 0800 345 7984 Monday-Friday 09:00-17:00 MiCloud and MiCloud Advance order enquiries: 0800 181 556 Monday-Friday 09:00-17:00 All other order enquiries: 0800 800 152 Monday-Friday 08:00-18:00 i Track your order online - no need to call Popular FAQs Lessons BT Business Teach Us When you run the tests online, well ask you simple questions, and let you know how well put things right. If it's for your home account visit BT for the home. Dedicated leased line, just for your business, Guaranteed upload and download speeds of 50Mbps (100Mbps option also available), 100% target availability SLA so youre always connected, Guaranteed 5-hour fix time if something goes wrong, a month | 60 months | no connection fee | T&Cs apply, Maximum upload and download speeds of 1Gbps, Flexibility to change your speeds in line with business requirements, Additional resilience options to keep you connected. Compared with what we could pay and what we could get elsewhere, BTnet Leased Line was a no-brainer. The BT Broadband forum is filled with useful information and questions asked by other customers. This is a great resource if youre trying to solve your problem as it's very likely someone else had the same problem and got a reply with the solution. This is a generic error message to tell your something is wrong, Starts with BOS followed by eight numbers, Starts with BT followed by six to nine characters, Starts with GBT followed by five to seven characters, Three letters, three numbers and then two letters, Starts with PX followed by letters and numbers. Glasgow, Scotlandbtbusiness.custhelp.com/app/homeJoined February 2009 5,644Following 13.5KFollowers Tweets Tweets & replies Media Likes BT Business Care's Tweets BT Business Care @btbusinesscare 4h However, a well-designed system should route a customer to the right person. Search The Phone Book from BT to find contact details of businesses across the UK. In the latest release we've fixed some bugs to improve your experience using the BT Business app. If your broadband is struggling to cope with demand, then you need an internet connection that can keep up the pace. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. We only collect anonymous data. Fix Problems and faults Contact Chat, phone, or email Contact us about. Here's how we'll help put things right. Suitable for smaller businesses who need more than what broadband can offer. Heres how well help put things right. Best if you're on your mobile. You'll find it on your bill. Starts with 5 or 6 numbers, followed by 6 numbers. This means finding the right BT phone number can be more difficult than you first thought. More information and review your options. Get a 200Mbps leased line for 299/month (ex VAT) and keep it at that price for five years. From high-definition Teams and Zoom meetings with colleagues to crucial customer support, never miss an important call or conversation again. This will connect you with a BT Broadband Specialist so you can have a text conversation with them. Our SME solutions are for you. Log in to report a fault and youll go straight to the correct place to fix problems. Thats why we offer market-leading 100% target service level availability, aiming to keep your leased line connection up and running at all times, with no outages. We aim to respond to your email within 48 hours - excluding weekends. Choose from a circuit of 100Mbps, 1Gbps or 10Gbps, and speeds from 10Mbps to 10Gbps. That means you get fast, reliable speeds. The Future is Now: Combat sophisticated cyber-threats with smart technology and continuous staff training. Compare leased line pricing and find the best fit for your business. Its as simple as sending a message, answering a few verification questions, then getting your BT Business problem solved. The BT Business app is the easiest and smartest way to manage your BT Business account on the go. Available 24/7. We have a range of ways to get in touch for new and existing customers. At this point, your complaint will be escalated to the Telecommunications Ombudsman for an independent review of your BT complaint. Designed for 250-4,000 employees, our scalable broadband and mobile packages grow with your business so youre always connected. But its not mandatory, anyone can quickly begin a BT live chat conversation by following these steps: We should point out that not all products and services from BT have the option for live chat. We aim to fix any faults within five hours day, night, or weekends. Simply follow the instructions and you might not need to call BT Broadband. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Try contacting support if you still can't If you're on your computer, you can download WhatsApp for Desktop. If you've got a BT TV or BT Sport subscription, you will need to speak to the BT TV and Sport specialists with your enquiry. Get our fortnightly round-up of the best deals, reviews and money-saving tricks! There are lots of quick and easy options to manage your . Running cloud-based applications. Well offer the fastest fix with the first available visit youre in control to change it. You can request your BT complaint to be escalated at any time, but it is often better to allow a little time for BT to look into your complaint before you escalate it. BT.com Business My Account Log in Username / Email Password Forgotten login details Not registered? If you have a fault, you can find out whether it also impacts others by checking the service status in your area. Looking for help placing an order? Choosing a BT phone number or contact method is important to get a better customer service experience. If you need to write to us, please check the back of your bill for the right address to use. Data privacy and security practices may vary based on your use, region, and age. We can only deal with BT Business accounts. For full Terms and Conditions and Service Level Agreements (SLAs), visit the BTnet Leased Line heading at business.bt.com/terms under the Broadband and Internet dropdown. Get in touch Call us Live chat Arrange a call back Your details First name * Last name * Company name * Bring your people together with tools for easier communication and collaboration, and power their productivity with our customer contact solutions. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. This can be done in the following ways: When you initially make your BT complaint, the provider will do its best to find a solution right away. Enjoy a reliable, fast and consistent connection on your cloud applications including Microsoft, Apple, Google and Amazon when you use a BTnet Leased Line. Another great way to contact BT without calling is to use the BT live chat service. You can do lots of things without picking up the phone. You can also find the BT opening hours so you dont call when the lines are closed. Well need your site address and postcode, and an overview of what youll be using your connection for. Starts with VOL followed by three and eleven numbers, Oops. Super-fast speeds of up to 10Gbps for both uploads and downloads - even during peak hours. Not only that, you can also contact BT business in the following ways: To get in touch with BT Business by phone, there are several numbers and IVR options to choose from depending on the nature of your call and also what kind of business you are. Every single time. Fibre business broadband only 25.95/month. About BT Our Executive Committee The Executive Committee provides input and recommendations to assist the chief executive with strategy development and operational management. If you need help quickly, use the other contact options. If you have a complaint about BT, there are several ways in which you can make a BT complaint. Tavis House London WC1H 9NA | 020 7820 6770 . We are processing your online Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls. Maybe there's a problem with your order. Wed also recommend using this time to restart any devices that were having trouble connecting to BT Broadband. We have the UKs biggest network, delivering unrivalled coverage, capacity and resilience. The fastest way to get through to the right person on the BT Business phone number is to simply say what you need help with. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. That means if the business next door is going through a busy spell, you might end up experiencing delays on your network. Small and medium businesses Got up to 250 employees? BT Group is one of the UK's largest businesses, directly employing more than 80,000 people across various brands, including EE and BT Business. We're one of the world's leading communications services companies. Logging in to report a fault helps us identify you and your services, and increases your security, By reporting a fault online you can run some checks without answering additional security questions, When you report a fault online, we can share details that were required to hide if you dont log in, Reporting a fault online makes fixes faster, as you wont need to tell us anything we already know, View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. For example you could say "bill enquiry" to be put through to the BT Business billing department, or if you have a technical issue you could say "report a fault". The solutions we sell are integral to modern life. Theyre available Monday to Sunday 7am - 10.30pm and you just need to go to the BT Broadband Help page on the Broadband Provider's website to begin. Prices ex VAT. Box 730, Warrington, WA4 6WU, In the drop-down menu, choose Contact BT Business, Then choose the product you want to talk about. Below are the BT Phone numbers you can use to get through to discuss your BT Cloud or Email accounts, as well as getting help with any suspicious calls, emails, or texts that your might have received. When you place an order you can keep track of how it's progressing when you can expect it to arrive or be installed. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Mobile costs may vary. The third step involves a second escalation of your BT complaint and is the final step that BT will take to resolve your complaint. How does BTnet work with cloud applications? If your requirement is for IT hardware, software and solutions and you don't have a usual IT Specialist, or you don't know their contact details, then please email sales@businessdirect.bt.com. Change your UK billing address. Otherwise, please make sure you've got a business reference and try again. From a higher volume of video calls than ever before, to cloud-based applications that need a solid line, the way we work has changed in the new hybrid world.