Ticketmaster, StubHub removed from MLB ticket refunds suit - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. Their customer service is useless and brain dead. The suit also calls for a return of customer trust. All Rights Reserved. The lawsuit cites several examples in which the site failed to make refunds. Lorenzo Gordon, Adobe Images In closing, the court implored the parties to work together efficiently and cooperatively to move this case forward.. But neither Vivid Seats nor StubHub is giving cash refunds for postponed concerts, as long as there is a future date on the calendar. Judicial Panel on Multidistrict Litigation's order created the first MDL involving . 1:12. Buy and sell your Punk Rock Bowling and Music Festival concert tickets today. If you would prefer a cash refund, simply . Top Class Actions is a legal news source A majority of the purchase price for every ticket sold on the companys website is paid out to a third-party seller, the suit reads, and in the event of a cancellation, that money should go back to the buyer. This is the only option that allows you to retain your right to bring another lawsuit against StubHub about the claims in this case, but you give up the right to get an award under the Settlement. and how can you speak to my credibiity when you never talked to me about this made up problem in your head like I hve told them and I stand by I was suspended to keep me quiet and not let others know what I knew about them. Through this action, we hope to provide people some small bit of relief during this uncertain time.. Do not use STUBHUB, they are not an honest business. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. McMillan cites StubHub's FanProtect guarantee is a misrepresentation. The states had alleged that StubHub reneged on its FanProtect Guarantee, policy following the onset of COVID-19, which forced events around the world to cancel, beginning in March of last year. I deleted my account. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. I purchased tickets via StubHub for a concert 3 months in advance. You will also give up your right to object to the Settlement and you will not be able to be part of any other lawsuit about the legal claims in this case. If the suit proceeds, StubHub will be ordered to refund all e-ticket purchasers starting in June. I am not paying for this $500 nonsense. A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding FanProtect guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. Terms and Conditions. The news comes just over a week after ticket resale sites began requesting corporate bailouts. McMillan states that StubHub told him that he would receive the coupon in lieu of a monetary refund. Combined with viagogo, we now span 90+ countries around the world. I am going to suing them due to this but I thought it should be put out their they arent trying to change their ways they dont gave a damn about customers because I WAS IN TRAINING A FEW MONTHS AGO AND THEY WERE STILL STATING NO REFUNDS UNLESS THE CUSTOMER WAS GIVING HARSH PUSHBACK AND THEN REACH OUT TO A SUPERVISOR FIRST. While predictions of the company going bankrupt appear to have been overblown, the damage to the pre-pandemic leader in ticket resale marketplaces in the U.S. has been substantial. A Brooklyn consumer has filed another proposed class action lawsuit against StubHub, Inc. over what the case calls a bait and switch on a global scale.. You will not receive a Settlement award under the Settlement. I listed tickets and never heard back that they sold. StubHub has stated that they will provide no comment on pending litigation. This lawsuit claims that StubHub failed to refund customers who bought tickets for a suspended game. Let us know in the comments! Women Dominate Acting Winners at First Gender-Neutral Independent Spirit Awards, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. Facebook: What Hollywood Has at Stake, Guest Column: 'Turning Red' Writer-Director Domee Shi on Making Her "Magical Puberty Story", DP Darius Khondji on What It Was Like Working With Bong Joon Ho on the Highly Anticipated 'Mickey 17', John Malone and Charter Directors Reach $87.5M Deal to Settle Investor Suit, Rupert Murdoch, Fox Corp. Sued For Sharing Bidens Presidential Ads Before They Aired, Paramount Will Pay $122.5M to Settle CBS-Viacom Merger Lawsuit, Lionsgate Dealmakers Michael Burns, Brian Goldsmith Extend Contracts, A24 Buys Off-Broadways Cherry Lane Theatre, Pay TV and Cable Providers Lost 5.8M Subscribers in 2022, Star Hairstylist Jen Atkin Reveals Must-Have Hair Tools, Tutorials and Pro Tips In New MasterClass, Rihannas Puma x Fenty Is Coming Back Heres Where You Can Still Buy Those Cult-Fave Creepers, The Best Bridesmaid Dresses for Every Budget, From Under-$100 Gowns to Hollywood-Inspired Classics, BTS Army: Heres When and Where Legos Dynamite-Inspired Set Arrives Online and In Stores, The Big Lebowski Turns 25: People Didnt Get It, Jeff Bridges Recalls, How the Landscape of Native-Led Stories Has Changed Between Avatars: Were Flexing Our Sovereignty, The Definitive Voice of Entertainment News. FALSE. | Top Class Actions will continue to monitor the StubHub refund settlement and tell readers how to make a claim when that information is available. One man is reportedly suing the ticket resale company StubHub for $5 million in a class-action lawsuit. The settlement ensures refunds of $3,120,442 to 8,688 Colorado consumers. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. Previously, she represented workers and retirees at a national employment law firm. Rather than a simple courtesy, cash refunds were and remain contractual obligations between StubHub and customers such as the plaintiff, who the suit says bought two NHL tickets and received no refund from StubHub once the league suspended the remainder of its season. The 11-page ruling denied both, finding that StubHub failed to carry its burdens while expressing exasperation that years after this case was filed, it remains mired in litigation regarding the pleadings.. I had to do all the work, not them. FanProtect Guarantee: Fan rewards: The law required StubHub to refund all eligible buyers before May 3, 2021. StubHub is an eBay company that began selling and reselling event tickets in 2000. A California class-action lawsuit has been filed against the ticketing site StubHub. I was a part of this fiascoplease add me. Actions does not process claims and we cannot advise you on the Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. McMillian purchased the ticket with StubHub's money-back guarantee policy, FanProtect guarantee. Tickets are 100% guaranteed by FanProtect. They may want to act before more angry fans turn to the courts as Matthew McMillan, who sued StubHub in Wisconsin, has already done, albeit in a dispute over a refund for hockey tickets. While the customer service representative was apologetic, they couldn't come to a solution to find me a replacement ticket, or a voucher that would cover one of the 100s of pairs of seats that were still floating around. McMillan challenges the policy change, saying StubHub did not act fiscally responsible. The court overrode that objection, citing allegations that the plaintiffs relied on and were misled by the companys prior representations that they would receive a cash refund for canceled events. The suit explains how StubHub has changed its. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Even though refund policies are set according to the individual sellers' terms of service, StubHub issues refunds on their own too. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. She told me this escalation process would take 3-5 business days. The company also cited a UK Competition and Markets Authority order that prevented StubHub from acquiring Viagogo Entertainment. As of today, StubHub says that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. Live Nation, Ticketmaster, StubHub, and the MLB have been named in a class-action lawsuit stemming from their COVID-19 refund policies. So Farley filed a credit card dispute against them, and won back his $600. Again, there is another confusion about listing a ticket for sale. This is the first time I have been using this website. The reasoning is due to the financial impact form coronavirus. 8 weeks of being lied to only to have them refuse to fulfill their guarantee and their customer service RUDELY tell me there was absolutely no way to offer me anything other than the lowest priced seats they had other than a refund. The Daily Journal named her a Top Woman Lawyer in California for 2021. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. It is ridiculous. They too should be held accountable. They never followed up. And the beat goes on. Future games will have me eating my tickets or selling at an extreme loss, as no options have been offered other than kick rocks if I dont want to jeopardize my health. Spectre Performance Air Filters and Intake Systems Lawsuit, JetBlue Is Rumored to Be Interested In Acquiring Spirit Airlines, Why You Should File a Toxic Baby Food Lawsuit, Class Action Lawsuit Against TimberTech Over XLM Line of Outdoor Decking, Ti Synex II Vertebral Body Replacement Recall Lawsuit, Toilet Fill Valves Lawsuits How to File a Class Action Lawsuit Against Toilet Fill Valves Manufacturers, TD Bank Canada Unfair Overdraft Charges Lawsuit, State Farm Mutual Funds Lawsuit Verdict and Relevance to Other Class Action Suits, TaxMasters Lawsuit TaxMasters No-Refunds Policy and Harassing Debt Collection Techniques, Stryker Spine OASYS Midlines Occiput Plate Lawsuit. Furthermore, is there a class action suit against Ticketmaster? StubHub did agree to offer cash refunds to some customers in the US and Canada that bought tickets prior to March 25, 2020, but those that purchased tickets thereafter have been given credit for canceled events. Sep 15, 2021, 1:28 PM. When I punched this ticket, they had already charged nearly a $100 fee, and now, because of all the confusion, they charged me another $500, all of these added up are more expensive than my original ticket. I purchased 4 tickets to a Rammstein concert in the Netherlands in 2019. There are only two ways to request your refund from them on your own: Calling StubHub Support Emailing the company I was denied my request for a refund. If you do not exclude yourself from the Settlement, you may ask to speak in Court about the fairness of the Settlement and any objections you may have at the final approval hearing. Less than two weeks later, StubHub amended its policy. In the meantime, they may continue to pursue the case individually. StubHub has my $253 for tickets I sold. The lawsuit seeks monetary damages and restitution remedies to make up for the mistreatment. Lia Sophia Class Action Lawsuit Settlement, LG V10 Class Action Lawsuit Settlement Offer, Tristar Products Lawsuit How to Avoid the Scam, Class Action Lawsuit Against Transamerica Universal Life Insurance, Class Action Lawsuit Lifelock Reducing Your Court Costs. StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. Since COVID-19 has come, StubHub's new policy is no refunds. status of any class action settlement claim. THEY LIE. I no longer have that card either and was concerned about that as well. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact either StubHub at (866) 788-2482 or the Attorney General's Office at 1-800-282-0515 or www.ohioattorneygeneral.gov. Save my name, email, and website in this browser for the next time I comment. It was also worth 120% of the original order price. The federal court ruling in the case is a consent judgment between the parties. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller, Customers Can Claim StubHub Refunds in Cash. Sign up to receive our free weekly newsletter. A California state court authorized the notice. Before commenting, please review our comment policy. drug injury lawsuits and product liability lawsuits. They sent me tickets for a baseball game on the wrong day. The suit argues that the liabilities StubHub created for itself with its FanProtect cash refund guarantee, in the face of both coronavirus-related mass cancellations and the secondary ticket markets choice to pay ticket sellers before an event has even occurred, are of the companys own device and should in no way fall on consumers shoulders. that reports on class action lawsuits, class action settlements, Others were postponed. I was told the offer for alternative tickets was the only offer that would be made other than a refund. McMillan accuses StubHub of several things, mainly breach of contract and negligent misrepresentation. In early March as the pandemic spread, StubHub allegedly sent to users an email titled Coronavirus Update: We have your back. in which the ticket seller insisted that refunds were still available for cancelled events while offering the option of a coupon worth 120 percent of a users original order for an event within the next year. According to the filing, McMillan purchased two tickets to an NHL game in early March. Linda Lam focuses her practice on representing consumers, small businesses, and employees in complex litigation. In February, a federal court ruled in favor of StubHub in a class-action lawsuit filed in federal court. Yes I have two events canceled from Covid that I did not get a refund. Four proposed class action lawsuits against StubHub over its apparent refusal to issue refunds for tickets to events canceled amid the COVID-19 pandemic have been consolidated into a multidistrict litigation(MDL), a legal mechanism through which individual cases filed in different federal courts are brought together before one court to save time, money and resources. Joining Ohio in today's settlement were the offices of the attorneys general in Arizona, Arkansas, Colorado, Indiana . Essentially, if StubHub sells a ticket for $100, it pays the broker $80 and keeps $20 . If you do not exclude yourself from the Settlement, you may object to the terms of the Settlement by submitting an objection to the Settlement Administrator. The suit was filed in error, according to the plaintiff. The NHLs suspension caused a spike in the number of e-tickets sold. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. Please download the PDF to view it: Download PDF. Unsubscribe easily. In this . A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding "FanProtect" guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. They told me to sell them. https://topclassactions.com/wp-admin/admin-ajax.php. I may or may not be able to make use of rescheduled games as in the Nets- Denver game. A Wisconsin man has filed a $5 million dollar federal class-action lawsuit against StubHub for not refunding money he spent on a suspended NHL game. Well start sending you the news you need delivered straight to you. The amount I originally paid plus the voucher (if it comes through) won't come even close to meeting the cost of the cheapest tickets. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. It is the world's largest ticket marketplace. Thank you, you have successfully subscribed to our newsletter! Last Updated on May 5, 2021 by Dave Clark. I dont recall signing on to subsidizing billionare/millionaire owners and players with donations. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. . StubHub has not responded to the lawsuit. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. I patiently called Stubhub over multiple phone calls and followed all of their instructions. The court considered arguments that the plaintiffs agreed either before or after their ticket purchase to arbitrate their claims, but declined them as unsupported. He also is very certain that the game is sure to be canceled. We aim to provide readers with the most up-to-date information available about today's consumer products and services. I want my damn money from the purchase of my tickets!!!! According to a report in the New York Times, StubHub stated that handling refunds for the huge number of canceled concerts is simply not manageable. Per an interview quoted in Axios with StubHubs president Sukhinder Singh Cassidy, the company decided to put the risk on its customers: In normal times we would take the risk of giving refunds to buyers before recouping the same refund from the seller. Tickets to events purchased after March 25, 2020 will still only be eligible for a future purchase credit from StubHub. The court ordered StubHub to stop issuing coupons worth 120% of the purchase price. If the show ends up being cancelled you will receive a refund. The company has also failed to honor its FanProtect Guarantee, which required customers to sign a contract with the site. Punk Rock Bowling and Music Festival tickets for the upcoming concert tour are on sale at StubHub. BOSTON . I purchased six tickets to Hamilton on 12/1/21. I had to spend hours on the phone with StubHub just to get them to do their job. StubHub contends that it was unable to refund all eligible buyers prior to May 3, 2021 due to the unforeseen impact that the COVID-19 pandemic had on its businesses and the live in-person event industry, including a near complete loss of revenue, an ability to recoup cash refunds from ticket sellers, the consent judgement states. StubHub also challenged the plaintiffs standing for failing to plead that they relied on misrepresentation about the ticket sellers refund policy in their state statutory claims. The plaintiffs are represented by Ahdoot & Wolfson PC and Wittels McInturff Palikovic. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets.