A scan or clear photograph sent by email is acceptable. But looking at the terms and conditions of Festicket's guarantee provider, Booking Protect, you'll find that you're only entitled to a refund if you or someone in your household tests positive for coronavirus - not if you're told to self-isolate, or if you can't travel due to local restrictions in your area, or if the event can't go ahead due to lockdown rules. For those times when circumstances sideline your customers, this valuable protection ensures that their investment is safe and sound. Only items purchased on the AXS official website can be returned for refund or exchange. AXS acts as a sales agent of its Clients with respect to ticket sales, and therefore AXS will apply also to our Client with respect to that Clients actions, rights, or obligations with respect to the purchase, sale or use of tickets or attendance at an event, and to the Clients use of the Service to list, sell, issue and deliver tickets. I was signed in, had my confirmation code and everything, but they didnt send me the ticket. So please be as cautious as possible when going through AXS. I consent to TicketPlan using health data that I submit with this refund application for the purpose of administering my application, which may include sharing health data with insurers. Tickets were bought in December 2019 - so I am outside the 120 claims deadline. XCover used by AXS had the most comprehensive cover across the categories - refunding customers in all the scenarios we looked at. AXS has cancelled the ATP finals at the O2 in November 2020, because of COVID. According to policy, you cannot successfully transfer funds from tickets you have sold until AFTER the event has passed in order to ensure that there are no cancellations of the event in the. By using a ticket to enter the event listed on the ticket the holder of the ticket agrees to the terms stated in this Agreement on behalf of themselves and any accompanying minor (collectively Holder). Note: You will need to input the email address you used when making your booking 48h after purchasing the ticket to make a claim 1999-2023 PayPal, Inc. All rights reserved. With Event Ticket Insurance, if you can't attend an event for a number of reasons like covered illness, airline delays, traffic accidents and more you'll get 100% of the ticket price returned to you. We also give them access to 24/7, multilingual . LIVE MUSIC AND EVENT COMPANY WILL IMPLEMENT NEW POLICY ACROSS ALL OF ITS FESTIVALS, CLUBS, AND THEATRES Los Angeles, CA, August 12, 2021 - AEG Presents, a global leader in concerts and live events, announced today that it will be requiring proof of vaccination for entry into its owned and operated clubs, theatres, and festivals. Why did the injury/illness prevent this person from attending the Event/Part(s) of the Package? There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. There are no suggested results at this time. Please read this Agreement carefully, because it is a contract that affects your legal rights. Reply from AXS UK. At the time of the sale, you will receive an email confirmation showing your net proceeds from the sale, and information on how the proceeds due to you from any sale transaction will be made available to you. I bought these from AXS and paid 214 (bit of a rip off site . You have chosen AXS Mobile ID as your method of delivery for your tickets. AXS has cancelled the ATP finals at the O2 in November 2020, because of COVID. Invoiced venues for money due to AXS and oversaw procedure of issuing customer refunds. Despite these risks, Holder voluntarily assumes ALL known and potential risk and danger of injury and/or death from any cause, resulting from, in connection with, or incidental to the venue and/or event, including exposure to COVID-19. After a year of cancellations, it's hardly surprising that almost three in ten of us are more likely to buy ticket insurance for events than before the pandemic. . a Primary Ticket that is then resold) (each a Resale Ticket and collectively, the Resale Tickets), there may be applicable buyer, and/or logistics fees and charges imposed. They will pursue AXS who in turn, will keep your money. We and designated personnel of the applicable Client are authorized to perform any action on your behalf that you could otherwise perform if instructed by someone in possession of your account authorization information. Do you have the required supporting evidence as described above? You also understand that you must comply with all laws, mandates, health orders and directives applicable to the event you attend. After 40+ emails, and having to have my bank call them to confirm that I purchased them, they finally sent me the right tickets. Feb 17. Cookie Notice To help us process your application quickly, please share as much information with us as possible and attach supporting documents. I can't go to a concert anymore, any tips to ensure i get my money back? Cover applies if an immediate family member or a member of the booking party tests positive. Fans may consider purchasing Allianz ticket insurance at the time of purchase. You will be advised of any such limits during the purchase process, or by a system limitation on the number of tickets you may purchase during your online session. By purchasing tickets you are agreeing to such terms and conditions of the MLS home team. By purchasing or accepting tickets to an event or other item on the Service, you agree to be bound by the terms and conditions and other rules of our specific Client and the venue where the specific event is being held. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. For travel and events affected by COVID-19, many airlines, travel suppliers, and ticket issuers are allowing for flexible changes, issuing refunds, and/or offering vouchers. Klicka hr fr att kontakta oss. If you elect not to consent to a search, you may be denied entry to the event without refund or other compensation. By entering the venue for the event, each Holder agrees to the following: Each Holder agrees to comply with the following terms and conditions regarding tickets and attendance at an event: If you have any questions regarding this Agreement, please contact us at [emailprotected] or by mail at: AXS GROUP LLC425 West 11th Street, Suite 100Los Angeles, CA 90015Attn: Purchase Agreement - AXS888.929.7849. If you hold tickets to an event that is postponed or canceled, we encourage you to check on the Service website for updated event information, or to directly contact the venue or event organizer to obtain information about postponed dates of the event and whether there is an applicable refund. Also, if you find out you cannot attend, there are ways to resell your tickets online up to 3 business days prior to the event taking place, either through LiveNation or VividSeats. Because we do not guarantee the authenticity of tickets purchased from any non-authorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through AXS, our Client, authorized partners or from the venue box office to ensure ticket authenticity. Ticket holders could be buying insurance policies for gigs and major events which do not provide them with the Covid cover they expect, Which? On one occasion I got as far as selecting the insurance. Besk vr hjlpsida fr mer hjlp och support. Contact your ticket seller - primary ticket sellers should offer you a refund if an event is cancelled or postponed due to coronavirus. Most just gave up and bought another pair of tickets since they didnt want to go through the battle of getting their original ticket or a refund. What is delivery delay/ticket printing suppression? Please visit our help page or contact customer support for assistance. All fees and charges relating to your transaction will be disclosed to you during the purchase process. User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. Holder consents to be photographed, filmed, videotaped or otherwise recorded in connection with the event, promotion of the event and/or Venue. AXS charged me 30% mark-up for the tickets I purchased during pre-sale then dropped the price. Despite one in four (26%) people assuming they can claim a refund from their insurer if they're advised not to travel due . Event date, time, talent, participants and rosters are subject to change without notice. Some events have delivery delays or ticket printing suppression (at the request of the venue or promoter, tickets are not immediately available for delivery or collection), but you will always receive your tickets in time for your event. Tickets may not be used for any contests, sweepstakes, or promotional or commercial purposes without the prior written permission of AXS, the Client, or applicable party relative to the event. SEARCH/NO EXPECTATION OF PRIVACY. Well need evidence from the relevant transport authority. In some instances, the sale transaction for the Service may be processed by our Client directly using their own payment processor, and in these cases the charge listed on your statement may list our Clients or the venues name. Testimonials The event is copyrighted, and Holder agrees not to transmit, distribute or sell (or aid in such activity), in any media now or hereafter existing, any description, account, picture, video, audio or other form of exploitation or reproduction of the event without Releasees written consent. or was there no option for you? Please note we will require official notification of breakdown from the service provider, Please note we will require a vehicle recovery service report, incident report or copy of garage repair bill to be attached as appropriate, (Please note we will require a copy of the original invitation to attend jury service to be attached), (Please note we will require evidence of the Emergency Services attending your residence in the event of burglary or fire to be attached), (Please note we will require a copy of the original witness summons instructing you to appear in court to be attached), (Please note we will require a screen grab/scanned print out from the Met Office website/confirmation of Police Warning), (Please note we will require a copy of the original advice to travel at short notice on military service to be attached), Your supporting documentation such as medical documents, evidence of breakdown, confirmation of travel disruption as applicable, Scanned copies or clear photographs of the un-used tickets. A per-order delivery fee may also be assessed, depending on the delivery method. Took about 5-6 weeks and lots of following up but did get all my money back. Below are some pointers we hope you'll find useful! To upload documents to your account, sign in to drivers.uber.com to visit your dashboard OR follow these steps in the Driver app: 1. How do I get my . In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. Unless otherwise stated in our terms, tickets cannot be exchanged or refunded even if lost, stolen, damaged or destroyed, and fees cannot be refunded. Certain maximum resale premiums and restrictions may apply in some states and you understand that complying with laws is your responsibility and we are not responsible for providing legal advice regarding resale or pricing of tickets. Nightingales THU 20 APR 2023 Doors 6:30 PM Alexandra Palace Theatre. Before checking out, the website advertises to users that they will refund you if you cancel for any reason but this is a complete bull crap! Hello Reddit users, fairly new to this app and still trying to get used to it but I thought Id come on here for some advice. You are prohibited from selling or offering for sale your tickets where such prohibition was disclosed prior to completion of your purchase. Congratulations to those who were selected to purchase tickets to Zach Bryan's Burn, Burn, Burn tour! In certain circumstances, we have the right to cancel a transaction without notice and return the tickets to our Client or to the person who held the tickets prior to the completion of the transaction. Purchased 2 concert tickets from AXS and made the stupid mistake of purchasing the insurance with it. The partial refund was completed early August 2020. Reporting Fraud. If I have Allianz ticket insurance and miss an event, can I get a refund? Were very sorry for your loss and understand that this is a difficult time, however, we do require a copy of the death certificate to assess a claim. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected]. The form needs to be signed and stamped by your GP and this may be chargeable to you. AXA trip cancellation insurance is a non-expensive option to add to the cost of your trip. We will need these documents as part of the application process and cannot process a refund without them. E-mail address is required to create an account. a very friendly member of staff :) Date of experience: 16 February 2023. You should evaluate your risk in determining whether to attend the event. Such fees and charges may vary. Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. I agree to the use of my data submitted as part of this reimbursement application being used in accordance with the I cannot access the Insurance company. Tickets and/or parking rights are also "locked" (not available) for a short time while customers complete their purchase. If you have purchased ticket protection through TicketPlan and wish to request a refund, please submit an application. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If a customer does not complete their purchase, previously locked tickets and/or parking rights are released and made available for purchase. Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. Almost fell for the scam myself until I saw this. Aside from TicketPlan and XCover, all other insurance and guarantee providers we looked at do not cover you if you're told to self-isolate by the NHS Test and Trace app. We will require vehicle recovery service confirmation and receipts. In response to the criticism, Ticketmaster's parent company, Live Nation, announced an initiative Friday that will give ticketholders 30 days to request a refund once their postponed show sets a. Klicka hr fr att kontakta oss. We do not control the number of tickets and/or other items sold on the Service or the location of seats or parking spaces that are made available for purchase. x. This has enabled close to 1,000 customers to obtain full refunds since the start of the pandemic. Your tickets will be delivered to you as indicated at the time of purchase, most frequently via mobile delivery to your AXS account. For any application we need either: the e-ticket(s) or copies of the physical ticket(s) for ticketholders. In these cases, customer service will attempt to contact you, using the information we have on file. ), "Thank you for contacting AXS.Unfortunately, we will not be able to issue a refund on your ticket insurance.The insurance company, XCover, are completely separate to AXS, so it's them you'll need to contact with any queries about your policy.". Refunds will be issued to the extent required by the Trade Practices Act 1974 (Cwth) and Sale of Goods Act 1958 (Vic). Press question mark to learn the rest of the keyboard shortcuts. By using the Service, you agree to the Privacy Policy and Terms of Use. There may be circumstances in which we make your tickets available for your collection at the box office of the venue at which the event will be held. SAFETY AND SECURITY. Name of the person who suffered the injury/illness, If this person was not attending the event/parts of package please indicate their relationship to each ticketholder. AXS complies with any obligation it may have to provide information to tax or other compliance authorities, including with respect to anti-fraud and/or anti-money laundering efforts. Online applications are received immediately and are our preferred method of submission. Please note that further documentation may be required following our review. When you purchase a plan from Allianz Global Assistance, you have a review period determined by your state of residence, to examine the plan. 5 minutes isn't long enough! Check your insurance if you have it - you might be able to make a claim if you've tested positive for coronavirus or need to self-isolate. Let us know what you were doing when this page came up, plus your IP and request ID WARNING: COVID-19 is an extremely contagious disease that can lead to severe illness and death. Festicket, for example, has a banner on its site which says: 'Get a full refund in case you are unable to attend the event (COVID-19 coverage included) Just add it at checkout. Spent most of yesterday trying for the new show tickets. We hope that you have a great time at the show. Upon your payment in full, you shall be entitled to the tickets you have purchased. Unless otherwise stated as part of the purchase, any primary tickets (i.e. Create an account to follow your favorite communities and start taking part in conversations. Certain events may have restricted delivery options, as well as delayed delivery windows (for example, tickets for online events will typically be delivered to your AXS account immediately following purchase), and tickets for certain live events may not be delivered until a date closer to the event). Please note that separate ticket terms and conditions of the MLS team also apply to tickets to MLS games and events. They lure you into buying the insurance but little did I know that a refund will be issued only if you fucking die, your house is INHABITABLE or if something CATASTROPHIC happens on earth. Holder must possess a ticket to enter the property or venue listed on the ticket. PROMOTION RESTRICTIONS. Holder agrees not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. She also helped out with another refund I needed and was so quick. AXS is not responsible for failure of delivery or any losses incurred as a result of a purchasers failure to provide an accurate address. Performed analyses related to call center and ticket insurance costs. It's well worth doing your research into what ticket insurance actually gets you before ticking the opt-in box at the checkout. How do I get my AXS Premium tickets once I complete my purchase? Besk vr hjlpsida fr mer hjlp och support. And while some sell insurance policies that include additional coronavirus-specific cover, it's inconsistent - and in some cases a waste of money . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. To read the updated Privacy Policy, please. Pier Insurance Managed Services Limited are authorised and regulated by the Financial Conduct Authority with registration number 311798. Any ticket issued via the Service is a revocable license. But beyond this scenario, it's important to check each policy's terms and conditions to see if it's worth paying extra - and don't take the ticket seller's wording at the checkout or on promotional banners at face value. Help us help you quicker by coming with your mobile ticket ready to be scanned. It's also not worth paying extra for ticket insurance assuming it will cover you if an event is cancelled or postponed due to lockdown rules - primary ticket sellers are required by STAR (The Society of Ticket Agents and Retailers) to offer you a refund in these situations. What is ticket insurance? I am so upset to now know I have to provide proof of an accident (police report, auto damage), or a doctors note, in order to be refunded; what a fucking joke. If you purchase tickets to an online event, we do not guarantee that your device or network will have the necessary bandwidth or capabilities to stream the event at a suitable speed, and you bear all risk with regard to such transmission. You agree that the event for which you purchase or use tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. The availability of tickets is subject to change. Events may be postponed or canceled for a variety of reasons. You agree not to hold us liable for your failure to comply with any law or our failure to notify you of, or properly apply, any law. Every time I go to buy tickets for a show and I see that the only way to get them is through AXS, my stomach drops. We will comply with law enforcement requests and may provide them with all information you submit to us to assist in any investigation or prosecution they may conduct (without providing notice to you, unless otherwise required by law). Please visit our help page or contact customer support for assistance. Sorry Peter Kay, much as I love you, my 750 is going elsewhere. The fees and charges we assess may be greater than our actual cost of providing those services, and we may retain a portion of all such fees and charges as profit. We have made changes to our Privacy Policy. You understand that the event for which you purchase a ticket shall be presented in accordance with applicable public health conditions as of the date of such event and which may change at any time as determined by federal, state, or local government agencies or instrumentalities, artists or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and entry requirements, such as proof of vaccination and/or a negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings. Here's a summary of what five of the biggest ticketing sites offer: Festicket told us Booking Protect covers consumers if they have Covid-19, if they've had a bereavement due to Covid-19, or if they've been made redundant.
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