Build like you mean it!! How can I get query string values in JavaScript? 2015 Locate any record in any table, by . As I saw in the docs, variables.name notation is not supported in Service Portal. This means that youre stuck hard-coding values in a script or adding unnecessary variables to your record producer forms for every single record producer in your system. producerVars.addQuery(table_name, current.sys_class_name); // ADD THIS LINE TO USE EXISTING INDEX Instead, you can create a UI Policy and make the variables not visible and apply it only to the target record. I have tried encapsulating the macros inside containers and then editing the Hide Script to allow containers to be hidden with no success. HmmI tried to create the BR, and when I use the syntax checker, I get these errors. Harnessing the Power of Dynamic Filters in ServiceNow, Building a CI Change Calendar Macro On The Fly, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! (Service catalog fields are "variables", and they are different from normal table fields). Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. Keep it up. I tries setDisplay for my variable editor being used on HR Case i.e, default variable editable formatter created for HR Case. function onLoad () {. Diversity, Inclusion, & Belonging Training, GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro. Is it plausible for constructed languages to be used to affect thought and control or mold people towards desired outcomes? If you can set it up and reproduce it in the ServiceNow demo instance I can take a look. Im wondering how I would make the required asterisk show on the field? I tried this redirect on our CMS page but it takes me to the home page within the iFrame the header is included in the iFrame. It worked from Global Application :). /* Put all variable values and labels from the variable pool into an array */ Thanks for sharing! So, you can thank Jacob Kimball for the brilliance of this solution. Youll need to contact SN support for a solution on that. Does a barbarian benefit from the fast movement ability while wearing medium armor? Hi Albert, We recommend that you post it on the ServiceNow Community Forum. What you would need to do is use current.setAbortAction(true) in your producer to abort the producer insert. Do you know if it is possible to retrieve the modified label? I can log the value from the business rule so I know its being set correctly there. var scriptCode = ; Its technically possible, but its a pretty bad hack that would be likely to break or cause future issues so its not something I can recommend or would even spend the time to code up. WARNING at line 13: Use the array literal notation []. Form is normal . This was just what I was looking for, thanks for sharing. I've created a 'changeFieldLabel' function for this purpose. Fortunately, I previously had a solution that worked just as well, and is compatible with service portal. It is possible. Read on for a fairly simple solution to this problem! //If a variable pool exists then collect empty variable names, //Query for the empty variables for this record, //Catalog item and task variables pull from 'sc_item_option_mtom' table, //Add variable names to the emptyVars array, //All other variables pulled from 'question_answer' table, //Hide all empty variables using the scratchpad object passed from 'Hide Empty Variables' business rule, //Exclude any variables whose value matches their default value, //Include variables not defined as global, //This is for labels, containers and UI pages, Adding Icons to UI Action Buttons in ServiceNow, Granular Control of Form Tab Toggle Behavior via Client Scripts, Prevent Redundant Approval Requests in ServiceNow, https://demo14.service-now.com/nav_to.do?uri=incident.do?sys_id=9235bd7f99503000a7511bee4209777d, https://demo18.service-now.com/nav_to.do?uri=incident.do?sys_id=b8140a84e8e03000720caf93a2c7887a, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! While this [], By Crossfuze Admin|2018-07-09T15:00:11-05:00March 25th, 2010|Categories: Scripting|Tags: Record producers, Service catalog|, Record producers in Service-now allow users to create records on any table directly from the Service catalog interface. labelElement.style.backgroundColor = color; For the itemVars while loop, And within the producerVars while loop. I havent seen or heard of this issue. Thanks in advance. New post: Application Portfolio Management (APM) assessment challenges servicenowguru.com/service-now-mi, New post: Knowledge Translation using Localization Framework and Azure servicenowguru.com/knowledge-mana, New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/. What video game is Charlie playing in Poker Face S01E07? We do this by leveraging the record producer Script field to populate the Record producer [u_record_producer] field created in the previous step. That is bizarre i set it up on demo site 15 with the same results on what our code is. It depends completely on how you use it to solve the problem at hand. Continuing on from the example above, the 'Make' variable . 2. Label backgrounds vary, but you should be able to get it to work like this. Check out my updated script above. Please specify through example. I used the catalog variable code above and it works great on the catalog item submission form. Scripts require the Value.. Use the getValue() method to use the Value and the getDisplayValue() method to use the label. Having a heck of a time trying to hide variables on the new mobile app, or even make them read-only. I have made a few adjustments to Marks UI Script to achieve the underlined text. Then you could predictably target that in a client script. Keep it up. The business rule runs before the display of any record in the table (tasks in this case) and queries the sc_item_option_mtom and question_answer tables to collect any variable names for empty variables. A little tip though, dont mention the SNGuru solution. Using Static Choice Input Variables. Record . With a client script you can target any field on the form and modify its label. This script takes the values of the caller_id, cmdb_ci, and contact_me variables, and combines them to be populated into the work_notes field on the generated record. Has anyone else seen this clear the variables that are NOT empty out after assigned to is changed on the sc_req_item_task? Regarding the current.number value, it will not work if Assign a task number only upon insert (prevents unused numbers). property is enabled. var v; Automatically added by "Force population of record producer used" business rule. When setting a value, ensure the data type of the field matches the data type of the value you enter. however I believe the syntax maybe off.. can you help? In order to get the redirect to work in the CMS interface you have to set up a new page for your site that contains a dynamic content block with javascript to redirect the user to the correct place. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! As such, youll need a field to store that value in. Your problem isnt with the script here, its that ServiceNows API is broken in your instance for some reason. They basically allow you to target specific elements on the page for manipulation. Asking for help, clarification, or responding to other answers. I got your initial script to work changing a variable label on a catalog item. In second way I am getting undefined and in the first way script is not getting processed further without giving an error. I would like to be able to still use the variable set but change the label. What type of a field should the Record producer be? This part of the code can cause a slow query: var producerVars = new GlideRecord(question_answer); Copying variables into the Description field provides a way to search on and parse through information from catalog item or record producer variables. I tried it on several requests on both of our sites and it works fine so there must be something else blocking it from working for whatever reason that doesnt happen on ours bizarre ill be interested in seeing what Mark says.. g_form.setDisplay(variables.caller_id, false); works fine there. Thanks, -e. I think any time you can use the out-of-box behavior you should. I know you can set a label by configuring the list control, BUT is it possible to have the same related list (relationship) on 2 different views (of the same table) and have them labelled differently? Variable attributes: ref_qual_elements=category . The reason its there is because the original version of this script had to hide the variables via DOM manipulation. This capability has been around for quite a while and odds are that youre already using it in your system to allow end-users to create new incidentsamong other things. Can we change the section label similarly. I rebuilt the test cases on demo18 and everything seems to work fine. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. Then I tried your code and it worked fine as well: https://demo18.service-now.com/nav_to.do?uri=incident.do?sys_id=b8140a84e8e03000720caf93a2c7887a, So I just need to figure out how to upgrade my instance. Any ideas on the possibility of changing the first form header/separator from A/B to just display A? Can I just do a section of the catalog item -> Variable Label as bold and rest as normal. Oftentimes it is more desirable to []. They dont allow you to implement one single script to fix the issue. Is there an abort command you can put in the record producer script? Thanks a lot. Mark, cool thanks so much I googled it and only got two results, yours and another post and still was not 100% sure what the purpose was for so now I got it Thanks, -e. These scripts are still incredibly helpful even though we now have the option to run UI Policies on Catalog Item/Request Item/Catalog Task. From the ServiceNow Wiki, here is some documentation to read before you start building your report. Well done. Check out the comment from Josh B. above. Identify which ServiceNow Record Producer was used to create a record, Force population of record producer used Business rule, /***There is no dynamic way to record the record producer used so we can force it here. From the ServiceNow Wiki, here is some documentation to read before you start . I want to display a HINT when we hover over the selected choice . Please keep in mind that simple is generally best with ServiceNow. Came here lots of times when the wiki did not solve my issues. If you are interested in reporting on variables from Record Producers for Incident Management, here is a way to filter or export this information from ServiceNow. Heres the modified version of the script, if anyone is interested: Thanks so much, this saved me so much time! The visual representation of a variable in the Flow Designer user interface is a data pill. To get access to the Element (like with getLabel) you can use g_form.getControl (.) I know how to get the data from the field, but if I try to get the label with producer.variablename.getLabel() I get NULL. . Lets discuss the basic differences between both terms in a tabular form. Unchecked check box variables actually have a value of false. HTML code in label of variable and help text of record producer does not work on Service Portal, showing raw html code, which is escaped even when the system property glide.ui.escape_text is set to false. You can create Service Catalog record producers directly from a table record. Client-side gets them via g_form.getValue ("field_name"); Server-side gets them via ritmGlideRecord.variables.field_name (or for dynamic field name, ritmGlideRecord.variables [fieldName]). But I have an issue, when I show the form in the Service Portal. Is there a way to change the label dynamically on the basis of some other value. I can see advantages to both approaches. Has anyone had any issues with this with the Aspen Hotfixes? Works find for one column layouts. producer.redirect = home.do?sysparm_view=ess; The CMS is different because of the way it handles frames. ServiceNow offers a handy little feature on forms that use choice lists. I think the best you could do would be to wrap your UI macro code in a specific div with a specific ID each time. Question asks for Record Producer, not for record created from Record Producer hence answer is B There is, but not with the scripts here. How would you go about changing a catalog variable label on a catalog task? I have populated some categories in addition to the out of box categories included with Madrid. Getting the following error: My only remaining issue is hiding the variable set title if all variables are hidden. Advertisement Coins. gs. What is the correct way to screw wall and ceiling drywalls? Just curious, where did you find gs.action.getGlideURI().getMap() this method documented on Wiki. Even when specifically naming the field. Record producers in Service-nowallow users to create records on any table directly from the Service catalog interface. Heres an example script. This would allow for easier identification of the entry point for record producer transactions. The client script is pretty simple since the heavy lifting is being done in the business rule. I noticed that this issue is related to a bug in the js_includes.jsx file so I made some changes to the onLoad client script and it appears to work. The post Certified Diversity Recruiters appeared first on Crossfuze. This value can then be used for reporting or other purposes in your system! Good question. This script is not working to change variable type Label. In today's tutorial, we will be looking into one more interesting topic which a lot of people were requesting after the service catalog tutorial. I've updated the article. Why do small African island nations perform better than African continental nations, considering democracy and human development? You didn't specify the context of your script that needs the variable values. If you put this as a business rule, itll pick up what you submit using the sysparm_action parameter in the glideuri map. I am not able to fetch the values for these fields in the script. You can get Variables from Catalog Item by using, Replace backend_value_of_variable with your. Items demonstrated/discussed in this video:* Prepare Table First* Hide information icon* Variable Default/onChange Client Script Combo* Variable Attributes* . function hideEmptyFields() { /* Only include empty variables, and exclude Label and Container variables */ Here's another example that shows how you can access record producer variables using the 'producer' object. Heres a quick example that should allow you to change the variable set text. Ill see if I can recreate the second problem Im having and submit one for that too. I notice this works for variables that are not within containers. Heres another example that shows how you can access record producer variables using the producer object. Its working fine in IE & Google Chrome,but not in Mozilla Firefox. }); Thats just using the Prototype API to go through all of the DOM nodes in the label element and adjust the inner text to be the text of your new field label. If you are interested in reporting on variables from Record Producers for Incident Management, here is a way to filter or export this information from ServiceNow. '/***DO NOT REMOVE OR MODIFY THIS SECTION!!! getControl('caller_id'); toggleHelp ( myVar. By Crossfuze Admin|2018-07-09T14:59:52-05:00January 22nd, 2015|Categories: Reporting|Tags: Record producers, Reporting, Service catalog|, Record producers are a great piece of ServiceNow functionality that allows for the creation of records in any table via the standard Service Catalog interface. elmt.innerHTML = label + :; Now that we are here, lets sort by the Incident table. This is working perfectly to hide the empty variables in the Request, but it is not hiding the empty variables from any Catalog Task (sc_task) spawned off from the Request. For multi-row variable set, the title of the variable set is returned. For a variable, the label of the variable is returned. Not sure if its possible there actually. Its so much of a hack that its likely to break in the future so Im not even sure that youll want to use it. This post comes in response to a question on the ServiceNow forums asking if it is possible to change the label of a field dynamically based on some record criteria (such as record type). eval is no more evil than any other method. 1. What if you have a label that you want to change based on the user viewing the record? You would have to add or modify a mail script for that notification to check each variable as it gets added to the notification and make sure that it has a value. Typically, record producers are used to allow users to create incident or change request records. Subreddit for ServiceNow users, admins, devs, platform owners, CTOs and everything in between. Any chance someone has already figured this out? the field name is called u_comments, Looks like youre combining what weve got here with an out-of-box script. The only issue I have is that it only seems to be working for admin users. In this episode I'm show how you can create a record producer where you let the end user add an attachment with data and then you process it through an impor. The post Certified Diversity Recruiters appeared first on Crossfuze. That should be just what you need. Making statements based on opinion; back them up with references or personal experience. For instance, say a form section is captioned A/B and it displays as such when tabbed. Ive never had an issue with this in Firefox so Im not sure why it wouldnt be working for you. ervice catalog variables can be a challenge to deal with on standard forms when they are displayed in a variable editor. The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. Record producers are a great piece of ServiceNow functionality that allows for the creation of records in any table via the standard Service Catalog interface. You may have some cases where an un-changed default value might actually be useful information. If youre going to K12 I could take a look at it in person. Because of the way this works, it will replace the link as well. Yes, that should be fairly simple using the code provided in this article in an onChange client script that responds to a change in the field containing the Region values. Variables have come a long way since the early days of ServiceNow. How do I find what Element I need to change when it is part of a variable container? Is it a known issue or I have to do something else. You did such an amazing job. The element HAS to match in your reference qualifier for the subcategory variable. Using ServiceNOw variables in Flow Designer The use of eval shouldnt be a concern in this case though since its limited in its scope and the information being included in the eval statement is all controlled from the back-end. Just implemented this script into our test environment and works quite well (Helsinki Patch 11) expect for check boxes, empty check boxes still remain? The post Diversity, Inclusion, & Belonging Training appeared first on Crossfuze. Video demonstrate that what is ServiceNow Record Producer and how to create record producer in ServiceNow. Add Variables to Catalog Task From RITM Workflow Script; Generate sys_history_set records from sys_audit data, after a clone, rebuild, or audit mod. It looks like the macro has a name and id something like #container_1c5e30ba2b3bc980b379a59419da15eb, but setting that via setdisplay also doesnt work. Love this functionality. So you can get the sys_id of the record producer very easily using cat_item.sys_id http://wiki.servicenow.com/index.php?title=Creating_Reports. We are using Istanbul Patch 3 . emptyVars.push(v.getGlideObject().getQuestion().getName());
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