by consumers, for consumers. Sunset Solutions Group Response Apr 23, 2020. Its very important to google the company and read reviews about them especially if you put out big money . And I also check my contract and nothing in the contract that says they will buy my weeks so I know they just wanna scam me. We had enjoyed going to the Sunset Royal in Cancun for many years. We attended the presentations just to get the freebies, , after 4 hours, we started to get a little frustrated, we just wanted to go out of there, we didn't care about the free gifts anymore, the swore the product they were selling wasn't a timeshare, but pretty damn sure it was. Others have said that. We use cookies to give you the best experience possible. They request upfront fees for their services from the get-go. That really shakes them up. Several other lawsuits have been filed against Sunset Group, alleging similar tactics, as well as fraud and misrepresentation. We also suggest never working with an organization without first having everything recorded in an official agreement. We are also being told that even if we do get approved to cancel that we will not be credited our 25% deposit which is over $3, 500. $2, 000 down t he drain. The Federal Trade Commission warns people every year that the number one reason for timeshare exit scams is paying upfront fees. Login. We did continue our vacation and had a great time in Cancun. Try not to permit yourself to be cheated by organizations that lack proof of assisting their clients out of their timeshare contract. They kept bring a new person to promise us more and after 4 hours I was so nervous and couldn't think anymore - we agreed and gave a deposit. . How to Get Rid of a Timeshare with a Mortgage Balance? Sunset World Resorts & Vacation Experiences - Contract, Sunset World Resorts & Vacation Experiences - Membership, Sunset World Resorts & Vacation Experiences - Fraudulent Sales Pitches!!!! If there is a lawsuit, let me know guys, I was a victim too. Sunset Solutions Group consumer reviews, complaints, customer service. I cannot even sell mine for $1. This dropped to around 38 thousand when we were told they would purchase a U.S. timeshare we had for 30 thousand dollars. Business Profile Sunset Group Travel Club Contact Information 13611 s Dixie Hwy Ste 109 Miami, FL 33176-7262 Email this Business (908) 964-5967 Customer Complaints 18 complaints closed in. I politely declined the offer. This comment was posted by a verified customer. sunset group / fraud and dishonest. However since it was our last day there, when we got back the very next day I called to cancel the contract upgrade as was my right according to - THE EARLY TERMINATION OF THE CONTRACT paragraph in our contract. They did honor the initial agreement and pay for the SUV rental, and our transportation to and from the resort. Same issues here, please let me know if you found solutions or atty, or any lawsuit. The lawyer says most of the time it just disappears after they ding your credit. Menu. I'll never agree to waste a full day of my vacation with these scammers again. The clients are referred to a rental company that charges them a listing fee to market the property and does not rent any weeks. Promotoria Sunset Group Timeshare Owners Lawsuit I also consent to use of emails and the use of an automated dialing device and pre-recorded messages. There sat another lady who showed us where our hotel was for the week and gave us a map of the area. Case #PSC 1701479 Timeshares & Vacation Clubs. Mr. Hernandez and another sales associate presented us with a copy of a document entitled Marketing Agreement, which he claimed waived our rights to cancel our contract, even though this waiver is not implicitly or explicitly stated in the Marketing Agreement document, and directly contradicts Mexican consumer law, which states that the right to cancel a contract cannot be waived. They said they cannot do business via phone, fax, or email. It is part of the Sunset World Company. When I pressured them about a guarantee regarding the quality of the room and services they completely balked. What should we do? The city last year disqualified the group originally selected by the Community Redevelopment Agency (CRA) board to run . Some people have been successful using this method. Hi! zillayh@gmail.com, We are also victims of Sunset Group. Sunset Group, also called Sunset Hotel Group and Sunset World is a hotel management company that operates around the world. The Marketing Sunset Group conned me out of my money for a trip to their resort in Cancun. The last thing you want is to hand over your hard-earned money to a scammer. This seemed very odd since they did purchase this timeshare from us, then sold it back to us for one dollar. Thanks! The lawsuit claimed that Sunset Group lured people in with promises of a free vacation, only to then try to sell them a timeshare. Of course they refused. How to Cancel Royal Holiday Club Timeshare? They would not allow us to roam the facility or talk to any of the guests. The lawsuit also claimed that Sunset Group uses high-pressure sales tactics, and that people were not given enough time to read the contract before being asked to sign it. How to Cancel Hyatt Residence Club Timeshare? If your developer doesnt have an exit program, your next step would be to seek out a timeshare exit company. All of the companies on our site have been thoroughly vetted so you can be sure youre getting the best possible service. If youre stuck in a Sunset Group timeshare contract, youre not alone. Our mission is to help timeshare owners connect with the best timeshare cancellation company so we can eliminate scams in the timeshare industry. A quick Google search shows that Mexican Timeshare Solutions practices fit right into those we consider shady and less than trustworthy. She added that the package is a great value, that it is transferable, and has no expiration date. Of course after trying for almost 2 years, we have been constantly been given the " not interested at this time" respond. They fed us a nice lunch, we toured 2 very nice resorts, were served free alcoholic beverages and then it all began. sunsetgrouplies@hotmail.com. It was very overwhelming and confusing. Unfortunately, almost every timeshare exit company promises to do the same thing. Un-believable, this firm must be put out of business. This is not accurate since a variety of issues could prevent you from leaving your contract, no matter how much you pay them. We sent letters to The Sunset Group to the address listed on our contract - Promotora Sunset Beach Clubs S.A. DE C.V. Kukulcan Boulevard KM 10, Lot 13-B, Hotel Zone. You can research this more easily by reading ratings and reviews of the timeshare exit company in question online . My heart rate is through the roof as I write this letter and I get more and more upset as I look back to even proofread it. Have you ever thought of a class action suit or is that possible for an American citizen to file a class action in Mexico? They can contact you with the name of "Marketing for Sunset Group" or "m4sunset" and promise you the all the best of Cancun. Same here would love to know how to resolve. While staying at the all-inclusive hotel we booked in cash only cost about $1000 for the whole week for the two of us. I did talk to the Tourist Police & a couple of quasi-consumer agencies the next time I was in Mexico, but everyone was extremely not helpful. These claims charge that the organization utilizes tricky sales tactics, distorted the details of the timeshare understanding. It was very uncomfortable going back and forth with people that I caught in lie after lie, and half-truths, all day especially since we felt "captive". Something is really off. How To Cancel a Vacation Village Timeshare? This turned out to be a Big Mistake! The company states it offers a real no up-front fee escrow option, so they don't get paid until you get your official release. While we were there they started to pressure us about meeting with them - since it was our first trip back - so they can tell us how much the value of our purchased had gone up. Unfortunately, that didnt seem to be enough to satisfy several of Sunset Group Timeshare Owners. Although there are many different types of scams, they all share a common goal: separating YOU from YOUR MONEY. Reading further into the many pages of documents that we had signed off on we find out that the plan had to be cancelled within 5 business days. As weve stated, most timeshare companies do have exit programs set upits in their best interest to help you cancel so that you dont end up filing a lawsuit or writing negative reviews online. The summons is a notice served on a person to let them know that a complaint or petition has been filed against them. Thanks. A scam is an illegal scheme designed to cheat you out of your money. Hire a Legitimate Timeshare Exit Company. There is a big rip-off scam going on and the company is using a lot of different names to lure innocent people to sign with them. This deposit, which we didn't even realize was being applied to a credit card that they apparently opened for us. Not sure who to start legal proceedings through. How to Get Rid of Hacienda Del Mar Timeshare? How to Get Rid of Cancun Palace Resorts Timeshare? These are more complaints about this resort: Unfortunately, the stay there started off with a sales pitch to upgrade to this destination. Then she had someone call me to close the deal. All it says is "access to services". I can not confirm that the person on the FB is not really a supervisor in a Cancun resort as she portrays that she is. I wish I had done some research about them. Mr. Muldowney agreed to help us facilitate our request to terminate our contract, but when we had arrived at the office later that afternoon, we were told by Jose Luis Hernandez that Mr. Muldowney was sick, and had left the office for the day. The city's lawsuit against BPREP 8500 LLC claims that despite the City Council's affirmation of Keho's decision, AKA has continued to rent suites in its 110-unit West Tower for . Same happened to me in Playa del Carmen. Got a bill from Meridian Financial Services, Inc - DEBT COLLECTOR for $26, 307 yesterday.I am currently a victim of SUNSET WORLD RESORTS TIMESHARE fraud. Our story is similar only we were foolish enough to pay in full and at our first opportunity to use the resort we were refused a reservations with over six months notice. How to Get out of the Ritz Carlton Timeshare? The fully built Sunset Gordon tower on Sunset Boulevard hasn't been occupied for three years, after a Los Angeles County Superior Court judge retroactively invalidated the project's. In one lawsuit, a class-action was filed against Sunset World Resorts & Vacation Experiences, alleging that the company engaged in "bait and switch" tactics. In addition to the fraudulent timeshare contract fee (discrepancies noted below) we were also required to pay an additional fee of $549 to Resorts International Marketing Corp. for exchange purposes and for Sunset to use first several years worth of weeks as credit towards contract fee. 2. If the plaintiff loses the case, no one is compensated. We were able to get our contract cancelled and $1, 000 of our $14, 000 back. They had us fill out a form and told us that is was in order to get our credit pulled to see if we could get a better percentage rate on our monthly payments. The next day I was able to meet a person from their verification department and handed him my cancellation letter that I wrote myself. In one lawsuit, a class-action was filed against Sunset World Resorts & Vacation Experiences, alleging that the company engaged in "bait and switch" tactics. I became suspicious these series of complaints of others. They still refused to let me leave with a copy of the unsigned contract to review with an attorney. Since we had already paid for our first contract we felt we couldn't afford to let that go so when they offered to give us two other options we listened. Everything said was identical, currently arguing with them to cancel the contract. The initial contact who pose in FB as a supervisor in a Cancun resort blasted me with abusive text for not pursuing the offer. We were at this so called "90 minute presentation" for the entire day, almost 8 hours! This is usually the most difficult route, as most people are not familiar with the process and it can be tough to find a buyer. This dropped to around 38 thousand when we were told they would purchase a U.S. timeshare we had for 30 thousand dollars. In addition to these serious issues, other problems noted, included: Hopefully USA will read all of these issues; FBI please help . jeannette in Canada, refer to my post to CHELLE E28 RE: Article 99 of FEDERAL CONSUMER PROTECTION Mexico I agreed, but we agreed that if things got too far out of control we would walk out and just pay for the rental which was through hertz and eat the rental cost. Billing discrepancies of not charging the biennial maintenance fee when they had the credit card info on file and were charging monthly payments and then charging us a late fee. They wanted us to send them a copy of our cancellation letter since they claimed they didn't seem to have it. YOUR PERSONAL INFORMATION IS SECURE. Here are a few different tips to remember so you keep away from comparable scams from here on out: Try not to hire organizations with a poor online presence, particularly if they dont even have their own website. 10, Lote 13-B, Zona Hotelera Nationwide Mexico Phone: 011- (52)-9988808750 Web: Category: Resorts Sunset Lagoon, Royal Sunset, Sunset Group, Sunset Fishermen Fraud, Misrepresentation, Timeshare Scam Cancun Quintana Roo *Consumer Comment: Timeshare Scam I asked to see the rules and they changed the subject. then they wanted to combine 2 contracts in 2018 into one and sell us more perks. We are rather disgusted with Sunset and would like to chat with any/all about this. The top manager now telling me that phone cancellation is not acceptable & was forcing me to keep the Timeshare which I totally refused. You can explore this all the more effectively by reading past timeshare exit reviews. In one lawsuit, a class-action was filed against Sunset World Resorts & Vacation Experiences, alleging that the company engaged in bait and switch tactics. We strive to be the trusted resource you can count on in the most important . They said we could come anytime to use our 'week'. I then noticed this same lady signaling another worker to direct us to one of the many kiosk type desks set up in the airport lobby. Membership in RCI is extra and you have to pay that yourself if you want to trade any of your time at another resort. I said "I said mail, not phone, not fax, and not email". You also have the option to opt-out of these cookies. There are so many complaints, is a class action lawsuit possible? These cookies will be stored in your browser only with your consent. They offered to let me review with their on-sight lawyer but I refused that for obvious reasons. They tell you lies to make you buy their packages. Thanks. Try Profeco, and don't take no for an answer. How to Get Out of a Sheraton Vistana Timeshare? The above comments confirmed my suspicion of a potential scam. I have a duplicate copy of that . For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Things like, you must be a married couple, must bring a credit card, must stay for the whole presentation. And you cannot trade your 'private residence' to go somewhere else if it is destroyed. In the event that they dont have a rating, or their grade is extremely low (a F particularly), then staying away from them is ideal. Sunset Group, also called Sunset Hotel Group and Sunset World, owns timeshares in Mexico at places like Cancun and Riviera Maya. An accreditation and positive rating with the BBB, The organization has been around for a considerable length of time, A real office address rather than only a PO box. My fianc and I looked at each other the entire time wondering why in the world we were doing this. The VW Car-Net 3G sunset class action lawsuit was filed in the U.S. District Court for the District of New Jersey: Michael L. Raffo v. Volkswagen Group of America, Inc. et al. As our team reviewed the website, the first thing we came across is the no up-front fee required . It does not guarantee you any actual access to a room for any amount of time. In short, the rule requires the . I have collected evidence to support the claims of thousands of people deceived from this company. Terrible company. How To Get Out of a Grand Solmar Timeshare? Filing a dispute claim is also helpful especially if you have proof that you cancelled your contract within the 5 days time frame . All things considered, until there is any authority fresh insight about a legal claim, we would urge you to search out elective courses to getting made up for the time and cash youve put resources into your timeshare with Sunset Group. Refer to ARTICLE 99 - I was scammed by Sunset and would like to recover my USD 3, 000. looking for group to file I decided to buy their (Ultimate Loyalty Program) package for a couple thousand. I was there 2 years ago with a friend.First of all the room where we checked into was full of water and we had to pay extra to upgrade to another room .I signed up for their 1 BEDROOM TIMESHARE with a deposit of $5000. Get Rid of Timeshare Inherited from Parents? The lawsuit claimed that Sunset Group lured people in with promises of a free vacation, only to then try to sell them a timeshare. Sunset World Resorts & Vacation Experiences. A high rating with the BBB and very few complaints ( hopefully none at all), The company has been around for multiple years, An actual office address instead of just a PO box. We needed a cab to our hotel from the airport. These specialized businesses are designed to help get you out of your contract, usually for a fee. SHAME OF THESE PEOPLE FOR LYING TO THEIR MEMBERS! A lawsuit filed Tuesday in federal court argues that that rule is a "ticking time bomb" designed to tie up the current administration in bureaucratic knots. We are seeking an immediate cancellation of our membership, and an immediate refund of all monies paid, for the following reasons: They have an office in Miami - which they do business from there. Same liesA class action is not possible, you would have to sue them in Mexico. Me and my mom were mislead and not they said our membership cancellation is not valid. The majority of resorts available through the interclub program were some of the worst rated resorts in the RCI manual. Another issue I noted in all the complaints was the Sunset Group's constant changing of names, addresses, phone numbers, emails and web site addresses and the inability of the victims to contact them. You can find these complaints online on different forums and review websites. But they lied about everything. We couldn't get reservations 9 months in advance. The services they offer can be over the top expensive and there is no assurance they will actually want to help you. There is nothing stated in the contract 1. Mar 30, 2006. You dont need to go through the process alone our company is here to help! How did it turn out for you guys? Overall makes it challenging to cancel their contracts. Charging our credit card for the monthly finance fee after we had contacted Sunset and told them specifically they were no longer authorized to debit payments from our card (late 2009). I keep calling but to no avail. At the bottom of our most recent maintenance invoice (doubled for updating property) purposes, there is a statement: "would you like to stop paying maintenance fees? One common complaint against Sunset Group is that they make it very difficult to cancel your membership. Hello If anyone is filing an Action Lawsuit against them please contact me, Thank you. The Sunset Group is a scam with the lowest ethical standards. Be sure to document everything and consult an attorney if you have any questions along the way. Has anyone had succes contacting a lawyer or another company to get out of their timeshare? We accepted the second option. Hello. Although this may save you money and hassle, many times these negotiation services are very expensive and there is no guarantee they will be able to help you. Search Close. The Utah State Archives is the repository for many judicial/court records, including the Utah State Supreme Court and many county district courts. 4. This may also include calls and text messages to my wireless telephone numbers. I am sorry they stole your money, scammed you, but am glad that you are warning people, like me. I actually thought we had a decent price, and wanted the deal to work. I want to thank all of you for your posts. It does not guarantee any level of quality of the room. Beware! Many people believe that these properties are wonderful and perfect for a holiday, but soon realize they made a mistake in purchasing from this company. An exit program usually includes some kind of refund or compensation for people who decide to leave the developer. They had already charged my credit card for the deposit. http://timesharelegalaction.com/timeshare-attorney/sunset_group_lawsuit.php They showed us 1 great looking room, but would not allow us to randomly select an empty room in the building to check. i would love to find even a class action suit which i can cite when attempting to get out of our contracts because all the stories are similar. Sunset Fishermens is in breach of contract because of their failure to deliver the membership materials promised to us. I will continue contacting appropriate websites and agencies to present and/or post my case and the ongoing issues I have with Sunset and their goal to keep our money. The first offer to purchase was around 68 thousand dollars. When we offered to give them Sunset Fisherman's contract on an even even trade they made us sign a contract that said we could not stay or visit Tres Rios in the future. Timeshare vendors often encourage people to go to a timeshare sales presentation by offering incredible prizes if they stay the entire presentation. We liked going out & trying different restaurants. Can You Get Rid of a Sunset Group Timeshare? Since I was not conned into buying the travel package, I can not confirm that each of those properties are complicit with this apparent scam. Read the fine print and make sure everything in the contract lines up with what you agreed to before giving away any money. We couldn't extend a stay (at our cost) ouside of the proscribed 7 days. I asked to take the contract home to have a lawyer review and if OK I would mail them a check and signed documents. I'd like to see if any of our government agencies can at least stop them from doing business in the U.S. In spite of the fact that there are various kinds of scams, they are all after one thing: your hard-earned money. www.sunsetscam.com In terms of why its so hard to locate a timeshare exit program, class action lawsuits are one cause. We were being scammed and taken advantage of financially. Always do your own due diligence and research any company youre considering doing business with. If anyone has information on contacts I would appreciate the info. Article 99.- The purpose of rehabilitation is to reinstate the person sentenced in civil rights, If there is somesort of class action please count me in. I promised nothing. We review timeshare exit companies so owners can make an informed decision. As a matter of fact, once in a while everything necessary for a scammer to clear out your ledger is these forthright charges. This is designed to make it easier for people to get out of their contracts and make better choices in the future. They tell you lies to make you buy their packages. Filed March 20, 2017 In fact, some people have said its impossible to cancel, and youre stuck paying the maintenance fees for the rest of your life. As weve stated, most timeshare companies do have exit programs set up its in their best interest to help you cancel so that you dont end up filing a lawsuit or writing negative reviews online. 1 of Membership Purchase Agreement shows balance financed as $9, 815.00, however Amortization schedule, pg. One of the primary reasons owners need to dispose of their timeshares is a result of high-pressure sales strategies utilized by the developers. While assessing an agreement, watch out for any irregularities, as they might highlight a scam. i personally would beg to differ. The contract referenced a set of "rules" that we had to follow and says we agreed that we were shown the rules and agree to them. It does not say what "services" are. We then informed Mr. Hernandez of our intention to exercise our rights under Mexican law and cancel our contract. The lawsuit also claimed that Sunset Group uses high-pressure sales tactics, and that people were not given enough time to read the contract before being asked to sign it. These lawsuits allege that the company uses deceptive sales practices, makes it difficult to cancel contracts, and misrepresented the terms of the timeshare agreement. I insisted that they email me the properties that are offering n the package as destinations. I asked that if I decided I didn't like the "private residency" after using it a year or two from now, and since they claim these "private residencies ONLY go up in value" would they agree to buy it back from me at the same cost I paid. Or tell them to hold on for a minute and use a cell phone to call your accountant or tax-professional.
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