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We will then contact you to advise you of any cancellation charges and seek your consent prior to cancelling. Customers are responsible for obtaining any visas required for their holiday. We cannot guarantee the accuracy of any ratings given and no warranty is given or implied. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. How do you decide which hotels to recommend on your site? Drinks made using boiling water are also safe to drink. By clicking the departure date within the search form on the Home or Holidays pages, you will be presented with a calendar which will show the results of all available dates. Some countries will require you to have a valid passport for 6 months after your return date. We do this to ensure we can endeavour to meet all the needs and requirements of larger groups, such as requests for adjoining rooms. 10.1 The contract for your arrangements is between you and the supplier and any queries or concerns should be addressed to them. Hays Cruise is a division of Hays Travel, the UK's largest independent travel agent. Once received, simply print the documentation, as it is required for you to travel. 3. Changes or Cancellations by the Supplier Passengers who have not applied for and received travel authorisation via the ESTA programme prior to travel, may be denied boarding, experience delayed processing or be denied admission at their US port of entry. The EHIC entitles the holder to state-provided medical treatment within the country they are visiting. Hays Travel Money Prepaid Currency Card is issued by PrePay Technologies Limited pursuant to license by Mastercard International. Unless we act as package organiser (see Where we are package organiser below), as agent, we accept no responsibility for the actual provision of the travel services. We recommend that your spending money includes an amount of cash, with the remainder in travellers cheques (or on a currency card). Hays Travel has appointed Andrew Pickering in the new role of partner marketing manager. We have just returned from a last minute 11 day holiday in Tenerife arranged by Hayes Travel Sidmouth office. We have just returned from a last minute 11 day holiday in Tenerife arranged by Hayes Travel Sidmouth office. If you do exceed your pre-arranged luggage allowance, the airline is within its rights to charge any excess baggage fees. If you fail to do so the supplier is entitled to assume you wish to receive a full refund. You must take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. Write by: . TUI Refund from Hays Travel Finally came through. Hays Travel is a different animal to the souped-up, debt-fuelled, bonus-happy beasts of the City, such as Thomas Cook and Carillion. Don't do it. Some requests cannot be guaranteed. The UK's Largest Independent Travel Agent. Compare pay for popular roles and read about the team's work-life balance. It may be a good idea to travel with a copy of your prescription. | Read 161-180 Reviews out of 726 All relevant documentation required for travel can be accessed and printed via the 'MY BOOKING' section of the Hays Travel website. The latest FCO travel advice can be found here: https://www.gov.uk/guidance/travel-advice-novel-coronavirus. Building Work If you have booked a package holiday, then we will try to offer you alternative arrangements for a later date but if this is not possible, or you do not want to accept the alternative arrangements, then you will be entitled to a full refund. 1.1 These booking conditions, together with our privacy notice and any other written information we brought to your attention before we confirmed your booking, apply to your booking with Hays Travel Ltd of Gilbridge House, High St West, Sunderland SR1 3LH ("we" or "us"). The founder of the UK's largest independent travel agent, Hays Travel, has died after collapsing at the firm's head office. 12.4 When you buy a package holiday where we are the organiser which doesnt include a flight, protection is provided by way of a bond held by ABTA of 30 Park Street, London, SE1 9EQ (www.abta.com). Make a move and get your savings. Please note that this may be required even if you have been vaccinated. Son Gncelleme : 26 ubat 2023 - 6:36. Certificate go to: View For more information regarding the ATOL scheme and what it covers, visit the CAA website at www.caa.co.uk/atol. Changes to incorrect spellings may or may not be allowed by the airline depending on their policies, and will generally be subject to an amendment fee. Introduction The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. When you make a booking your contract (or contracts) will always be with the supplier(s) of the travel services you have booked. We choose the majority of the properties we sell because of their popularity with our customers, trip advisor ratings and returning customers. If you need any further assistance please contact your local branch, orthe person who made your booking. It may be necessary to reconfirm your flight with the airline prior to departure. This advice is applicable for anywhere where US Dollars are accepted. There may be a cut of time before arrival for submitting assistance requests to your chosen accommodation, so we ask you to let us know as soon as possible. AE of Telford writes: "When our holiday, booked with Hays Travel, was cancelled we were offered the same holiday for next year. Posted at 01:41h . 11.1 Many of the travel arrangements that we sell are protected in the case of the financial failure of the travel company. Once received, simply print the documentation, as it is required for you to travel. When is it safe to sunbathe and what factor sunscreen should I use? 10.2 If you wish to complain when you return home, write to the supplier as set out in your booking confirmation. We asked for a refund, instead. It lets you see your account balance before you approve the payment, and means you benefit from bank-grade security and no shared card details, as the payment is handled entirely by your bank. If you live in Northern Irelandand have been fully vaccinated, visit theNI Direct websitetofind out how to get proof of your vaccination status. 20. Avoid it you will have no job security . In these booking conditions references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred. Yes, you can make secure online payments by visiting the. Final Travel Arrangements Its your responsibility to make sure you meet any entry requirements, includingarrangingand paying for tests where youre required to do so. If you booked at least 2 different parts of your holiday with the same company at the same time for a single price, it's probably a package holiday. Not all airlines allow passengers to check-in online prior to travel. scheme. Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. Neither we nor the supplier accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Hays Travel Ltd cannot accept responsibility for incomplete or inaccurate information and no refunds will be issued if you are unable to travel as a consequence of this. It is your responsibility to ensure that you have the correct documentation to travel. If you live in Scotlandand have been fully vaccinated, visit the NHS inform website tofind out how to get proof of your vaccination status. not be ATOL protected. HAYS TRAVEL LIMITED BOOKING CONDITIONS 1. PrePay Technologies Limited is authorised by the Financial Conduct Authority under the Electronic Money Regulations 2011 (FRN: 900010) for the issuing of electronic money and payment instruments. To avoid any issues, it is recommended that you get written permission to fly from your doctor or midwife. SR1 3HA, Registered Office: 11. The holiday exceeded our expectations with the hotel - Barcello Tenerife being excellent in all respects - location, room, standard of service and quality of food. Should I be concerned about what I eat while abroad? An ATOL Protection Contribution of 2.50 per passenger is payable to the CAA on package bookings and this will be reflected on your booking summary as a charge for "ATOL fee". 13,967 talking about this. On balance, we believe that the second option gives our customers the best chance to compare accommodation. What if my holiday is affected by Coronavirus? They may limit or exclude the supplier's liability to you, as well as in accordance with applicable International Conventions. Apply early whenever you can. All our package and Flight-Plus holidays are financially protected by the Air Travel Organisers Licence (ATOL) scheme to give you peace of mind (our ATOL number is 5534). 19. My holiday is an 'allocated on arrival' holiday. Travel Card is not linked to your bank account and is a safer option than carrying cash. The FCO (Foreign & Commonwealth Office) is the British government department that issues advice as to whether a country is considered unsafe to travel to. 18. A Hays Travel spokeswoman said the third national lockdown and travel ban meant "the company had to act". Registered Office: Gilbridge House, Keel Square. Payment 23. The founder of the UK's largest independent travel agent, Hays Travel, has died after collapsing at the firm's head office. Please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. those awarded by the tourist body of the country in question) or using a rating awarded by an accommodation supplier selling to the UK market. If you fail to travel with adequate insurance cover we will not be liable for any losses in respect of which insurance cover would otherwise have been available. 2.3 Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. You must pay any charges made by suppliers if tickets or other documents need to be reissued.