regus retainer refund regus retainer refund

I couldnt see your email address or Regus account reference in your message. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. After being in my new office they are increasing rent by 8.7%. same goes with debt collector from malaysia that emailed me abt 3 months ago. And if you read the message, try to actually comprehend what the issue is rather than blowing it off. This is a multi-location business. (Sandra excused my late refund process from my manual process, however, I applied it from my portal but you deleted the function.) I would love the opportunity to help further but havent been able to identify your account. So when you need to scale up, cross borders, or make the move to hybrid working we're here to support you every step of the way. Surround yourself with prominent corporations in diverse Fort Myers, home to the likes of Gartner, Inc. and Tranzact, among others. Change Management Why this is important, Portfolio, Program and Project Management Overview, Organisational Maturity Model: Is my Organisation ready for embracing change, Organisational Maturity Model: Is my Team ready for embracing change, Change in organisations - using interactive facilitation and individual reflection and activity, Change how it impacts me - Tailored change manual to use in your organisation, Initiating change - using real life organisational change experiences, Launch and mobilise the change - use a case study and role plays to practise the concepts learnt. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. Submit a complaint and get your issue resolved. But change is necessary and you as a change manager will be expected to lead from the front. Company Name: Max Dragon Technology If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Here is my summary to strive for a refund of the retainer. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. *We conduct corporate trainings on your preferred dates and location for no additional cost. SIGNED on your behalf (Client) SIGNED on our behalf (Regus) $600.00 Monthly Workstation Price $ Fax: End date (MM/DD/YY): May 31, 2006 $110.25 111-000-025 478-726-8404 Alpharetta $600.00 Zip Code . You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. Such companies should not exist. 2023 Trustpilot A/S. This review was chosen algorithmically as the most valued customer feedback. Thank you, Lorraine Brule Global Customer Service at Regus. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. but when u need support / CS to talk and solve ur problems its literally non existant. Become better managers and business leaders by achieving optimal personal and business performance. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Sandra promised me to escalate my procedure below, however, when could I get it safely? We have checked and cannot find any payment details set up in your account. Professional rooms for your next training session, interview, or pitch, wherever you need it. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. Combine information learn about implementing change management, its tools and industry best practice, facilitated by an experienced change leader. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. At this time, we are still within the timeframe of our retainer refund policy which is 45 days after your agreement end date. Please remember that the retainer is refundable at the end of your agreement. Regus keeps its policy for payment from customers, only. I couldnt see your email address or Regus account reference in your message. Requesting your retainer refund is very easy: simply log into your online account (i.e. Thanks again for your comments which help us improve. I am so frustrated. You should receive your refund within 30 days after your agreement end date. If you refuse to pay their bogus invoices they will send you to collections. They charge your card for amounts more than stipulated on invoices! I got an email from trustpilot. For clarity, you were also charged a retainer top up. And we have the solutions to help you work this way. Eventbrite - Reform Skills Inc presents Change Management Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. You will regret signing with Regus. The knowledge and skills taught in this course are in line with the educational standards of the Association of Change Management Professionals and industry standards. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. this is absolutely gross and scam. Setting up an automated payment is straight forward and can be done through the online portal. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. Eventbrite - Learning Zone Inc presents Agile and Scrum Certification Training in Fort Myers, FL - Friday, March 24, 2023 at Fort Myers, FL, Fort Myers, FL. Remember me They would not remove the items that I didn't want. They are about people. Please email me at Lorraine.brule@regus.com with your company name and details. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. Turned up at 450 Bath Road, Heathrow. I couldn't get my retainer and called them. It is IMPOSSIBLE to get them to stop charging. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. October 8 Our fully serviced private offices offer teams of all sizes an inspiring environment to focus, collaborate, and do their best work. Best, Lorraine Brule Global Customer Service at Regus. Best regards,Michelle SpireAssistant Global Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. Find event and ticket information. The retainer refund process will take approximately 30 days from the end date of the agreement and it's an automated process. They signed me up for things that I didn't ask for - didn't realize it in the fine print. They charge an excessive retainer fee. * All prices shown are valid at the time of inquiry, based on 24-month contracts. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. Manage all of your workspace and business needs. Our coworking spaces are designed with collaboration in mind. DO NOT give them your payment info, DO NOT sign with them. If you need further help, pleasespeak with our team member who is already in touch with you. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. Students will become skilled at addressing the concerns of staff and enabling cooperation through strategic best practices. Private Office Space Shared Office Space Meeting Rooms Personal Desk Rental Shared Desk Space Virtual Consultations Location & Hours 17901 VonKarman Ave Ste 600 Irvine, CA 92614 Get directions Edit business info You Might Also Consider Sponsored Park Place Apartment Homes 356 1.1 miles away from Regus California Oracle Tower Customer service is simply poor. Hi Chris, I have checked the system and the retainer refund will be processed as a one full amount for both offices after your agreement finishes at the end of November. Suggested companies are based on peoples browsing tendencies. I am a small business and cannot afford any of this. If you need further help, pleasespeak with our team member who is already in touch with you. Its an automated process. It's supposed to be about 'convenience' which does not include the stress of finding somewhere to park ahead of an important meeting. This company offers executive suites & office space, virtual offices and meeting rooms. You should receive your refund within 30 days after your agreement end date. DO NOT give them your payment info, DO NOT sign with them. For a break between calls, browse the developments many shops and restaurants, or explore the Downtown Historic District, just 15 minutes away by car. Share your photos and videos with others to prove the truth of your words. Requesting your retainer refund is very easy: simply log into your online account (i.e. That way, when you go to cancel your lease, they could invent some reason that you owe more fees, because it is harder for you to get them to refund you for unused retainer than it is for them to dupe you into paying more money sooner than you really should have to. think about how low this company is. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. Change management professionals guide organizations through these changes on the individual, organizational and enterprise levels by taking a people-first approach. Unfortunately, we're unable to help you because we don't have your account information. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. This company bills you for services you do not use. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Thank you, Lorraine Brule Global Customer Service at Regus. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. No staff available for contacting on the event day. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. same goes with debt collector from malaysia that emailed me abt 3 months ago. Please could you send those details to me at lorraine.brule@regus.com so I can support you? Here are 8 tips for writing great reviews. Please could you send those details to me at lorraine.brule@regus.com so I can support you? Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. We believe in enhancing your career and skills by offering you high-quality training that transforms candidates through rigorous coursework by providing an understanding of the needs of society and industry. We also ensure all reviews are published without moderation. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Unacceptable billing practices. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. Lorem ipsum dolor sit amet, consectetur adipiscing elit. We will then confirm your retainer refund date and amount in return. It goes against our guidelines to offer incentives for reviews. My contact end of March 2021. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. Log in to access all our services and products Email. Turned up at 450 Bath Road, Heathrow. However, we will ask you to go through some security steps as part of our fraud-prevention policy. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. And of course, they just charged me $244 for November. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. They charge an excessive retainer fee. Manage your Regus account in one place and make bookings on the move. August 31 I have requested a retainer refund for almost three months. Our course will teach you the techniques that will help you embrace change and lead in a way that results in organizational and career transformation. Regus are not transparent with their pricing. It was so ridiculous that regus did not care about my 2-month retainer for office, however, it requires payment for next month virtual which was a much smaller fee compared to my receivable from Regus. Change Management Certification Training ( 1- day course ), Fri, March 24, 2023, 9:00 AM 5:00 PM EDT, Fort Myers, FL Regus Bussiness Centre/Hotel Fort Myers, FL 33901 United States. It took almost 2 months. I contacted them about how processed my case after paying the fee for a virtual office. We have worked with thousands of professionals and companies across the United States, Canada, Mexico, Australia, Singapore, Dubai, and the United Kingdom to acquire certifications and up-skill their employees. www.myregus.com) and go to End Agreement, where a specific section for refund request is available. We are pleased to confirm you that your refund has been processed as per the details we have shared with you via email. Thanks again for your comments which help us improve. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. I update the bank information one time at the beginning of April and when I log in on May 17, the system asked me to enter the bank information again. You should receive your refund within 30 days after your end date. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. Theyre a great place to connect with colleagues, clients and other like-minded businesses. So last week I logged in to cancel my membership. Were clear about this from day one. Please remember that the retainer is refundable at the end of your agreement. Hi Stephen, Requesting to have your retainer refund is an easy process. I really thought that this company would be a good option for expanding our business. If you refuse to pay their bogus invoices they will send you to collections. We did not put a "2000 dollars bill in front of you". Submit a complaint and get your issue resolved. Get help. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. Avoid at all costs. Regus flagged this review for containing harmful or illegal content.Read more. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. They are scammers, and incredibly dishonest. Absolutely unacceptable behavior. We found a responsible person where we inform her about the problem. We find it very unfair that for this reason you post a very visible, insulting and untrue review. Item #23 - Exit Virtual Office (VO) Agreement will be for a sixty (60) day term rather than a ninety (90) day term. Customer Reviews are not used in the calculation of BBB Rating. I still did not hear anything back from them. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. It is IMPOSSIBLE to get them to stop charging. Customer service is simply poor. The company left an official comment to this complaint. They often do so without adequately considering the effect these changes have on people within the organization. BBB Business Profiles are subject to change at any time. We have office space and more to suit all budgets, in every city of the world. Have a question or issue with your current products and services? Please email me at Lorraine.brule@regus.com with your company name and details. We will deduct any outstanding fees and other costs due to Us before returning the balance to You. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! Requesting your refund is easy. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. I am a small business and cannot afford any of this. I was using virtual office space. So, whether you require meeting rooms for an hour, offices for the day, or want to drop in and cowork, the choice is yours. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. Kind regards, Lorraine BruleGlobal Customer Service at Regus. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. We found a responsible person where we inform her about the problem. I would recommend that anyone considering using this company to think again! The complaint has been investigated and resolved to the customers satisfaction. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. Date of experience: 07 April 2022 Reply from Regus 8 Apr 2022 Hi John, Thank you for your feedback. Prices are subject to change and will vary depending on the specifically selected products and services. We will then confirm your payment date and amount. If you were to take direct space or a sublease you would also see these fees in your rent annually. They said usually they will refund the retainer one month after the lease is over. Appreciate your immediate reply. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. Interested in a new product or service? As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Rather than a reply on my retainer, it warned service suspension if I didn't pay its virtual fee. Office Space and Coworking prices are per person per month and are dependent on inventory availability.