Experts are valuable members of the team and may become front-line team leads. return false;
6. Thank you, Vince Lombardi. tooltip.className = '_error';
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The best leaders are able to coach team members to help them adapt to new situations, develop skills and increase their efficiency. }; _load_script("//www.google.com/recaptcha/api.js?onload=recaptcha_callback&render=explicit");
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Ask questions about where they see their career going, or how they see their role evolving in the company. texas pole vault expo 2022. . This way, the employees will feel encouraged towards aiming higher, rather than feeling forced to. how is microsoft excel used in medical billing and coding; midsomer murders stone circle location; crittenden county warrants; leyendas hebreas cortas Coaching has seven distinct steps. What good things could have happened if you had done it like this?. Continue to review the success of your learning activities in line with employee and business performance to see what works and what doesn't. Don't be afraid to change your strategy if it doesn't seem to be working. elem.className = elem.className + ' _has_error';
Giving feedback 4. The goal is SMART as it is specific (the site has to be in German about a range of specific products), measurable (50 pages), achievable (they reckon that creating such a site is within the realm of their possibilities), relevant (conquering the German market is important for them) and time-bound (they want to have the site done within the end of the current tax year). selected = false;
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Coaching has seven distinct steps Step 1 - Discovery First, we explore. Coaching well requires a balance of criticism and praise. addEvent(input, 'change', function() {
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is cottonseed oil safe for nut allergy Listening with intention. prononcer le mot divorce en islam; holland craigslist pets; blue lagoon jamaica depth; port protection gary muehlberger family; sebastian of france wife; rent to own homes abilene, tx; In an informal situation, chances are that a few coaching questions will be enough to help the employee find a solution and take action. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Improve Project Management in Work from Home Environment, Bridging the Sourcing Gap for Stronger Post Lockdown Recovery, Rapid Skill Building for Vertical Recovery through TWI, Importance of Digital Crisis Management Dashboard, Learn about KAIZEN in Crisis Management and its 5 Initiatives, KAIZEN Trident Tackling Covid-19 and Emerging Stronger The KAIZEN Way, Lean Factory Design: Be Lean from the start, TPM The Untold Story Popular Myths Part II, TPM The Untold Story Popular Myths Part I, Industry 4.0 and Operational Excellence consultants Part II, Industry 4.0 and Operational Excellence consultants Part I, ways to make Breakthrough KAIZEN a Success, Seeing is Believing: KAIZEN Benchmark Tours, The 6 Sliding Scales of Priorities in Different Cultures, Factors That Affect Disruptive Innovation Part II of II, Factors That Affect Disruptive Innovation Part I of II, Announcing IndiZen 2018: 9th National Convention on Operational Excellence, Back to Basics: Housekeeping, muda Elimination, and Standardization, What can we learn from Japanese Management? Interview by Mr. Vinod Grover, Founder Director, Kaizen Institute (India) Pvt Ltd, Gujarat Education Department to adopt KAIZEN. The development of this model is accredited to Stephan Palmer. They may decide to reevaluate an option that they had previously discarded; they may tweak their ideal outcome and so on. This article was originally published on LinkedIn. Cha c sn phm trong gi hng. for (var i in recaptchas) {
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They tell lies to get you to do certain things. elem.className = elem.className + ' _has_error';
For example, if you ask questions that start with why you may make the coachee feel on the defensive. Making observations 2. Without some degree of trust, conducting an effective coaching meeting is impossible. Now announcing Certified KAIZEN Practioner (CKP) in Africa, SMED Single minute exchange of die Reduce your setup time, Value Stream MAPPING: To add value and eliminate muda, IndiZEN 2014 5th National Convention on Operational Excellence, KAIZEN Story: The boy who learned to swim. } else {
For example, a competitor has just launched a website in German to sell organic coffee. Recognizing that coaching a group is significantly different from coaching individuals, Hall addresses the many challenges of group dynamics. Through active listening and facilitation, describing behavior in factual but neutral terms, and appealing to the values of the employee, a . Group and Team Coaching (Meta-Coaching) - Michael Hall. Read The Seven Steps of Effective Executive Coaching and add more tools to your toolbox its a cheap investment in your skills and youll be a better coach for it! _load_script("//d3rxaij56vjege.cloudfront.net/form-serialize/0.3/serialize.min.js", function() {
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7 steps of coaching teleperformance Open-ended, guiding questions lead to more detailed and thoughtful answers, which lead to more productive coaching conversations. However, the commitment goes both ways. addEvent(input, 'blur', function() {
The first thing to note, when looking at the 7 steps to the coaching model I have created above, is that the steps go in a spiral. Lead by example and your team will follow. if (!elems[i].checked) {
#4 WHAT COULD HAVE BEEN BETTER: Now its time to talk about what could have been better to produce a more successful next time. Again, ask them what they think first. r = true;
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Also, encourage the coachee to describe rather than judge. var resize_tooltip = function(tooltip) {
The key is that getting used to this process takes practice. if (el != null) {
Coaching employees with a goal of improving performance means making them a priority each week! Step 1 - Prepare Preparation is essential for success for each coaching session. document.querySelector('#_form_5_submit').disabled = true;
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If you can help them see how making this change impacts them personally, then thats even better. With a range of skills-based and rehearsal coaching methods at our disposal, Think Gray is well equipped to guide you down that path, and nimble enough to change with you as your coaching needs evolve. By establishing a results-oriented plan, we can chart the best course of action moving forward. Ant Philosophy: 4 secrets to Lean success, 4 level system to create a culture of continuous improvemen, KAIZEN mindset: Must - before you embark on improvement journey, Kaizen: What the father of "Kaizen" has to say about it? if (needs_validate(input)) {
Celebrating achievements (or milestones), even if small, is a great motivation tool. }
Business Coach To help the latter, we've created this post which details Zig Ziglar's seven steps of goal setting. The following seven steps will guide you through the process. Thank you for that.. var selected = true;
Always invest on software systems that are consistently good. Later, as they examine reality, they will have to scale back. Long as your stats are at goal you are good. Valid action plan. var rect = tooltip.elem.getBoundingClientRect();
Praise Positive Performance. }
For example, maybe you recently moved from an office plan that had lots of individual offices to a much more open plan, and one of the reps on your sales team has shown a drastic decrease in successful calls. As a manager and a leader, your job is to build one-on-one relationships with employees that result in improved performance. I understand that by continuing to use this site I accept and agree to the use of cookies as outlined in BizLibrary's. Management is always on you, and watching. With that perspective in mind, you can work with them more effectively on how to get their numbers back up. }
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Zero Defect Zero Effect: Is it a myth or a reality? One can walk in or be reffered by an existing employee. Streamline training administration with our easy-to-use LMS, Expert-led, cohort-based development for leaders at every level, Curated content to build your employees skills and knowledge, Personalized upskilling for every employee is no longer out of reach, Get a quote on your ideal BizLibrary solution, Explore some of the topics and videos available in our library, Well help you take action and make a difference with L&D, We work with clients across all industries, including yours, With BizLibrary, your biggest challenges are toast, Our solutions play nice with your essential systems, Were never gonna give you up, never gonna let you down, You too can have impressive results like these, Were not the only ones who love what we do, Our annual conferences and events are always a great time, Were always evolving to better serve your training and L&D needs, Were looking for awesome people like you, Build your training expertise with our ebooks, infographics, and more, Gain tips and strategies for everything training & development, Learn insights and best practices from experts in HR and L&D, Hear how other training professionals find success in their programs, This website uses cookies that are necessary to deliver an enjoyable experience. remove_tooltip(elem) : false;
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Step 1 - Prepare Step 2 - Analyze & Explore Step 3 - Coach Step 4 - Act What are the 4 steps of coaching? Symonds Research, 11 Hermitage Street, Crewkerne, Somerset TA18 8ES, UK. thank_you.innerHTML = message;
Please provide the following information about your business needs to help us serve you better. // use this trick to get the submit button & disable it using plain javascript
The next step will be to spend time setting new standard-based goals (step 1) based on the student's new level of efficiency. It includes for stages: G for Goal: The goal is what the client wants to accomplish. Teleperformance BEST QA Internal Auditor Top Call Driver Analysis through correlation between CSAT and Quality Accent and Communication Training experience Ensures alignment with client. Trust me, it is better if you do. This is the step when abstract ideas start taking a more realistic shape. Increase Employee Competence and Confidence by Building Trusting Relationships The leader of today is no longer the lone hero who can do it all. One of the main parts of the book, The 7 Steps of Effective Executive Coaching, is concerned with the seven core capabilities of executive coaching. ");
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I should have said . Other simply get a few hints and tips that they can use in their everyday lives. Without this step, you are allowing them to practice and experiment directly on customers. if (tooltips[i].elem === elem) {
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- Part I of II, Happy Republic Day: Everybody, Everywhere & Everyday, Hiyari Hatto: enhance employees hazard-perception capabilities Part - II, Hiyari Hatto: enhance employees hazard-perception capabilities Part - I, Excellence Inside Tours Provide Great Benchmarking Opportunities, 4 factors directly affecting customer satisfaction. For example, ask, what if money was unlimited?, what if we had time?, etc. 1 0 obj
Teleperformance Teleperformance thrives on creating interactions that build meaningful relationships. by Mr. Arvind Kulkarni, Director HR at Kaizen Institute. First of all, wait until the coachees have exhausted their list of options. razer blade 15 60hz vs 144hz. tooltip ? The coach has an obligation to re-observe at the appropriate interval so that the coachee can be recognized for applying the feedback. Training & Development: Often neglected by many, KAIZEN Management System Audit: First step towards continual improvement, Creating Obeya for Lean Performance Management, Improve Customer Satisfaction by Simplifying your Business Processes, Lean Enterprises to Lean Manufacturing to Lean Thinking, Inventory Management: Manage Inventories to Manage Cash Flow. As you reflect on how each alternative may resolve the problem or opportunity, begin to rank the alternatives. tooltip = create_tooltip(elem, "Please select an option. 5. Review the project plan. Finally, after they have been working on the project for a while, they realize that they need to improve something. Heard on the Gemba: We are great Problem Solvers, But. Just visit Telstra fairview terraces site and bring updated resume and a valid ID.. 2. }
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Google the word coaching and youll get back oodles of images and articles on three things: sports coaching, life coaching, and career coaching. match[2] : null;
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recognition of the things your employee is doing well. The seven step problem solving technique covers: Finding the right problem to solve Defining the problem Analysing the problem Developing possibilities Selecting the best solution Implementing Evaluating and learning You'll find a brief explanation of these points below. endobj
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We treat our culture with the same importance as our business strategy. If there are minor issues, resist the temptation to make the plan better, unless asked. Thus, leaders need to build their coaching skills through training and practice. As a manager, it may be very tempting for you to impose an outcome for the employees. This will motivate the coachee as they will start seeing how their aspirations and ideas can become reality. To see how this approach may work in practice, lets imagine that you are coaching the sales team of a company that sells coffee. This is a good question to ask them from the start of your relationship does frequent recognition help them stay motivated, or is every once in a while sufficient? The coach should encourage the coachees to celebrate each of these achievements. This step is all about quantifying to confirm progress with respect to the very behaviours we targeted earlier on. script.onload = script.onreadystatechange = function() {
Some leaders spend much less time in coaching their people than necessary. This measuring takes the form of both objective observation and honest self-assessment. Giving feedback may not be as easy as it sounds. }
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The coachee can also write a log to keep track of any reflections and observations they make along the way. Learn how your comment data is processed.
Learn to Improve Employee Competency The KAIZEN Way. Focus on TODAY Agree on your OBJECTIVE Figure out the PATH Agree on your next STEPS To learn more and download a tool to help 9. www.insight-experience.com 152 Commonwealth Avenue Concord, MA 01742 978-369-0639 INSIGHT EXPERIENCE info@insight-experience.com @InsightXP for (var i = 0, len = allInputs.length; i < len; i++) {
})(); Thank you for your interest in Kaizen Institutes services. what is happening right now or what has happened so far. He can make sound business cases and supports . We're not around right now. When you're coaching . var elem = allInputs[i];
Part II of III, What can we learn from Japanese Management? callback();
What is key is that by this step, you can realise how far youve come. Company Number: 06680497 VAT Number: 422947194. }
W Will (or way forward or whats next?). Valeria additionally has several years of experience of also working with Ofsted and Cardiff University in management roles & is she is the founder of Symonds Training. } else {
Lets return to the goal of creating a 50-page site in German about our range of organic coffees by the end of this tax year. But you can send us an email and we'll get back to you, asap. Another way to make the outcome inspiring for the coachee is to be positively framed. As they think their opinion is respected and matters a lot in a team, they feel comfortable and start likely to be engaged and more productive. Paradigm Shift: How can we change a system or mindset? allInputs[i].dataset.name = window.cfields[results[1]];
To date team leaders and managers have had the opportunity to attend two face-to-face (F2F) coaching events and one webex session with a Sonja Parker Consultancy coach ie . if (!r && (!this.readyState || this.readyState == 'complete')) {
If you want to improve, shut up and go to GEMBA! if (elems[i].checked) no_error = true;
These 7 coaching steps are shown in the model below and it will give you a good structure to use to become an effective coach and, as a result, a more effective manager. Kaizen Institute celebrates 28 years of history!!! Thirdly, make sure to set a plan for future feedback. This stage can happen during the feedback sessions with you. Im talking about the act of giving an employee constructive feedback in order to improve his or her job performance. The review step can affect all the other steps. It should be defined as clear as possible. Last but not least, the coachee has to have ownership of the outcome. });
Fifth, we calculate. Use this four-step coaching process as your foundation, and I think you'll find it to be a handy addition to your toolkit! So, for example, lets say that the outcome, the aspiration, of the team is to become the biggest seller of organic coffee in Europe. Giving feedback 4. Not only has Chavis been a key player on our team, he has also become a close friend. First, we explore. Identifying priorities and what things should be at the top of the clients t-do list. Once they have chosen an option, they need to change it into a goal. if (elem.options[i].selected) {
After discussing where they are at the moment (the situation), they assess that their organic coffee only sells well in Italy and Spain at the moment. tooltips[i].tip.parentNode.removeChild(tooltips[i].tip);
Being a good coach needs the same skills that are needed to be a good leader. The process ofcoaching involves the following steps: 1. This is a SMART goal, but it needs to be broken down into, for example, a goal for creating a website, one to target social media, one for e-mail marketing, etc. Coaching involves a non-judgmental style of inquiry and teaching, and aims at helping people improve their abilities, knowledge and skills. Performance management coaching and. for (var i = 0; i < elem.options.length; i++) {
The hiring process is very fast and it's a work from home job. Conducting an analysis 3. While there are many important leadership skills and competencies, coaching is central to improving the performance of entire teams. });
As part of this, they can create a to-do list of tasks that they will complete. // Get all recaptchas in the DOM (there may be more than one form on the page). head.appendChild(script);
Again, what success means to you will determine how best to evaluate it but productivity, satisfaction and instances of external recognition and praise are generally good yardsticks. Required fields are marked *. 9 principles: An important link to Operational Excellence Culture, Indias first maturity assessment model for operational excellence:Part II of II, Indias first maturity assessment model for operational excellence: Part I of II, Overcome The 5 Main Reasons People Resist Change, The Missing Link in Lean: The management system - Part I of II. addEvent(window, 'scroll', resize_tooltips);
Useful model to train new managers and leaders on coaching skills. Your email address will not be published. }
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When considering how to deal with difficult employees, remember that everyone has something to offer given the right support and encouragement. Ultimately, progress will be made. tooltip = create_tooltip(elem, "This field is required. _load_script('https://kaizen99180.activehosted.com/proc.php?' Setting goals 6. }
Fred Philips What is the difference between Kaizen, Lean & Six Sigma? 7 steps of coaching teleperformance. performance management process: a step-by-step method that enables leaders to spend 80 of their time focused on feedback and coaching var wrapper = document.createElement('div');
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The difference is that, in a longer formal conversation, you can dig down deeper into the issues. ACHIEVE stands for: The 7 steps of effective executive coaching takes the GROW model of coaching and develops it into something more comprehensive. Employed by Teleperformance supporting Google: Be chairing regular active collaborative sessions as well as one to one meetings in order to drive results perceiving and understanding different. document.cookie = name + '=' + value + '; expires=' + now + ';path=/';
If you think that the situation is such that it cannot be resolved with a quick conversation, you can always schedule a meeting later to discuss. Required fields are marked *. Operational Excellence for Business Excellence: The KAIZEN Way! Coaching conversations are meant to yield changes and results, so be sure to clearly define and outline what needs to happen next. Coaching requires both encouragement and empowerment. Walk in or referral applicants can apply. It needs courage to be engaged in a candid and caring conversation when giving feedback. Another aspect of this is how the employee likes to be recognized. There are five levels of employee performance, and youll have to adapt your style for each one to coach them effectively: Novices are in the telling stage of learning. if (allInputs[i].type == "radio" || allInputs[i].type == "checkbox") {
Mergers, Acquisitions and Divestitures Consulting, Customer Experience And Design Consulting Services, Business Process Improvement (Lean/Six Sigma), Enterprise Portfolio and Program Management Consulting, Artificial Intelligence & Machine Learning Consulting, Products We Like for the Digital Workplace, Digital Strategy and Transformation Consulting, Technology Solutions Consulting & Services. However, if they aim low to start with, they will not be able to go any lower. Better yet, keep a weekly one-on-one meeting scheduled with each employee so you can go over questions and issues regularly, while maintaining productivity. We consider each step in more detail below. Good coaching can be easy to spot, but hard to emulate. allInputs[i].value = fieldVal;
Coaching isnt a one-size-fits-all endeavor. And life or career coaching is in serious demand these days courtesy of the great recession.. In a survey, leaders identified giving constructive feedback as the most difficult part of coaching. Our mission is to deliver unmatched experiences. err.innerHTML = message;
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If you start asking questions and find out that this is someone who is excellent in one-on-one conversations, but rarely speaks up in a group setting, then you can see how theyd feel like everyone is listening in on their call, making them less confident than when they had their own space. This step is about aspiration and challenge. 7 steps of coaching teleperformance. So, now that weve gone over the different performance levels your employees can be at, lets get to what you came for the tips! You are looking for two things: what did they do well and what could they have done differently to get a better outcome. best concrete pond sealer; mortal kombat 11 kronika fight; teacup poodle wyoming. if (!no_error) {
In this case, though, you will need to speed up and shorten the process by asking fewer questions. Identify peak experiences. var setCookie = function(name, value) {
As a guide, formal assessments, structured interviews and personal development plans may be utilised as foundational tools for analysing progress. This involves a commitment to self-coaching methods and habits, with the prospect of scheduled check-ups later on to ensure you stay on track. Answered 10 August 2022. if (typeof window._form_callback !== 'undefined') window._form_callback(id);
Once the coachee has come up with a wide range of options, they can map these options by laying them out side by side. submitted = true;
Here, either the coach or the subordinate can initiate the coaching process. Ill take this information with me, so I will be able to have a relevant conversation with him. #1 OBSERVE WITH PURPOSE: Coaching is most effective when you can observe the coachee in action. found = true;
Forcing the coachee to talk about their own behavior is how coaching becomes a dialogue not a monologue. var create_tooltip = function(elem, text) {
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Certified Manufacturing Excellence Practioner program got concluded, Value Engineering: Tool That Can Reduce Cost, Policy Deployment A management tool to align effort. You might be wondering if this same 7 steps process is feasible for informal coaching. no_error = false;
You want them to articulate how the outcome could have been different. TRAINING MATERIALS ALL COURSES Personal Development Equality & Diversity Wellness & Well-Being Programs Interpersonal Skills Leadership & Management Marketing Next, we define success. for (var i = 0; i < tooltips.length; i++) {
The co-planning and co-teaching . var err = form_to_submit.querySelector('._form_error');
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Where are you now as opposed to before this whole experience began? 7 steps of coaching teleperformance how did the crusades contribute to the age of exploration June 10, 2022 university of the pacific financial aid deadline 7:32 am 4 stages of group development: Which stage are you at? Theyre flexible enough to adapt to the situation at hand. So, explain that everything goes, and that no idea is too silly. Its success depends on the manager's ability to communicate effectively and facilitate employee engagement. First, you need to meet your team members where theyre at. The GROW model is a simple method for goal setting and problem-solving in coaching. The needs and wants of the client are integral to tailoring a specific coaching program that will capture anticipated benefits.
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A challenging outcome is more inspiring. script.src = url;
Some people think they can do no wrong. The coachee can start with one overarching goal and then if this is too much, break it down into smaller goals. May 23, 2021 . As we've said before, this is a very powerful way of helping people to change. It may seem like a small thing to do but celebrating achievements should not be overlooked. var el = document.getElementById(recaptcha_id);
The coachees will need to create an action plan. var form_to_submit = document.getElementById('_form_5_');
You can also ask them what a person they admire, or a superhero would do. tooltip.appendChild(arrow);
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They decide that one way is to create a version of their site that targets specifically German customers. Based on their observations, the employee may decide to go back to one or more of the previous stages and change approach. They now need to plan the steps they need to take to achieve this goal. Using the information gathered and identified alternative (s), weigh your options. You want the coachee to feel open and ready to receive the feedback, so start the conversation like this, Ive had a chance to observe you working with our customers for a little while and I have some feedback to share that may help you get even better. Your goal is not to be right; its to be heard. Why KAIZEN is a critical priority for organizations today? var getUrlParam = function(name) {
Encouraging momentum. February 01, 2023 Leadership Development Challenge the Process by Rethinking Your Habits by Bill Mugavin 1. At step 6, we assess. selected = false;
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The completion of each step can be seen as a series of achievements. return el.name == 'email' || el.getAttribute('required') !== null;
Kaizen Institute India was invited by SKF India. In 2019, Teleperformance introduced Cloudshoring as part of its smart-shoring options, which comprises a network of centralized hubs worldwide that enable teams to work virtually regardless of geographies. This workshop is offered face-to-face around Australia and online. now.setTime(expireTime);
The coaching steps can be traced along a spiral because the progress, as we will see, is not necessarily linear. Plans take on definite form as the path to change comes into sharp relief. var input = allInputs[i];
Offering observations, perspectives, and pathways. She has taught in the UK at the University of Bath and Cardiff Metropolitan University (where she got her PhD), in addition to working as a researcher at Exeter University. tooltip = create_tooltip(elem, "Enter a valid email address. 10 Tips on How to Be More Likeable and Appreciated at Work, Building Trust in the Workplace Training Course Materials, 10 Socio-Emotional Skills for Building Trust at Work as a Manager, what resources they have, and which are needed, any strengths the coachee has and any weaknesses they need to overcome, where they are now in relation to where they want to be. Step 2 - Greeting (be positive, do some small talk, ensure privacy.) for (var i = 0; i < elem.options.length; i++) {
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