We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. Some work to your home is done as part of a planned maintenance or investment programme. We will tell you in advance when any work like this will happen. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . These are repairs which could cause injuries or further damage if they are not dealt with quickly. Complain to the housing ombudsman The housing ombudsman is a free and independent service. Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. There are no emergency or urgent repairs outstanding at this point in time. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. Our housing offices are currently closed to the public. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . Payslips. 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Our business support events remain cancelled for now. As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. These include re-fixing toilet seats and repairing minor leaks. We have guidelines on how long different repairs should take. For further information please contact the Involvement Team by: Civic Centre This makes sure that everyone is treated fairly. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. We will need to look at what has been damaged so please don't throw anything away. You have the right to appeal if you don't agree with a decision to charge you for repairs. Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. They should all be done. Please continue to be patient, as we are experiencing a high volume of phone calls. View my payslip. London Wednesday 2nd November 2022. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. The department is on the lookout for more callhandlers and building technicians. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. We will first make sure that it is our responsibility to do the repair. Repairs update You can now report your non-emergency repairs. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. <>
Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. We encourage our people to think differently, do the right thing and be innovative. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. 0191 433 3174. housingadvice@gateshead.gov.uk. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. stream
You can also claim compensation for the damage that has been caused during repair work. Council tenants can also be offered evening appointments for repairs from 4:30pm. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. You should report any damage to your local housing office. However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. As a tenant you are not automatically covered for any of your home contents. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. Whats in it for you? This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice. Our business support events remain cancelled for now. Cabinet met this week to determine the future of Gateshead Council's Leisure Services . We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. Apply to Gateshead Council jobs now hiring in Durham DH1 on Indeed.com, the worlds largest job site. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. To register with My Housing Account, select 'my account' at the top of the Council homepage. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. %
The call-out team will make the property safe and arrange to come back the next working day to finish the repair. Reporting repairs Home. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. 182-184 High Street endobj
We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. This is known as the Right to Repair scheme. Thursday 26th January 2023. 1 0 obj
However, the contractor will not ask you for any money when they call. This includes both small leaks and emergency repairs. Gateshead Council aims to complete the backlog by late March next year. If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. Check the spelling of the procedure, check that the execute privilege has been granted to the caller and check the configured security.requestValidationFunction function. We would not replace all items, only the ones that are required. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. The panel decides which services they review based on various criteria. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. Homepage for Gateshead Councils Benefits and Council Tax information We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>>
We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. Please ask your Neighbourhood Housing Team for details. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. I have got this complaint, they monitor it and see it through to the end. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. If this is not possible, we will replace with the items we hold in stock. If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. about Our Customer Scrutiny Panel needs you! We hope to reschedule these events at a later date. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council We are Gateshead Council's Housing Team. Any resident with My Housing Account can access this service. Internal deterioration such as damage to carpet, walls etc. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. To access this support or speak to an advisor, contact Business Gateshead today. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. Repairs & Voids. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. Work to the outside of your home may not need an appointment. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Request a FREE property inspection to find out how much your claim is worth. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. E6 2JA. Call us on 0333 050 8887 to start the process or fill in the form. Gateshead, England. Some of these repairs need to be inspected before the repair can be done. The team were very helpful and understanding of my dangerous situation. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. To keep up to date, why not follow us. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. <>
If your repair can't wait until the programme we will carry it out within the normal timescales. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. Housing Disrepair For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. However, our partners are continuing to deliver a series of . The report found the repair centre's ability to handle calls was deemed 'critically low'. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. %PDF-1.5
In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. View details of your former and current tenancies including rent statements and repair. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. We will ask you to pay for any repairs caused by damage or misuse of your home by you, your family or friends. If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. Gateshead Council 4.0 . As part of our commitment to quality services, we aim to provide a reliable and quick repair service. The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. A public consultation on the future of Gateshead Council's Leisure Services has commenced. Wherever possible we will place the order immediately. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. Our employees and contractors carrying out work will show you an identity card. Top Jobs in Gateshead, England. Connected Voice are collating information about support across Newcastle and Gateshead. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. This policy gives every claimant who deserves to be compensated the chance to make a claim without having to worry about the financial implications of seeking legal help. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. Employer Est. 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk If we miss an appointment and we didn't contact you, please contact us. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. Regent Street "The garages at Leam Lane had already been condemned, and we were working towards . We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. Read more about the Housing Capital Investment Programme. 3 0 obj
If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. Gateshead pensioner 'shocked' at council's repair works on his home of 66 years Austen Shakespeare 18/12/2022 A Gateshead pensioner says he has been left freezing and "in shock" at. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. She added: "Someone has got to own it. A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. [19] Economy [ edit] The area was once dependent on heavy industry such as steel making in the Derwent Valley and coal mining (across the borough). Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. You can also include claims for loss of earnings and care costs if necessary. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. Failure to do so could give you grounds to make a council house disrepair claim against them. Background 2. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. This covers things like outside painting, replacement windows and annual gas servicing. 4 0 obj
For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. Office 3750 Exterior areas External walls, the roof and windows for example and also any structural issues that may arise. As a council housing tenant, you are entitled to a good standard of living. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service.
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