I accidentally dropped my Voyager on the floor and my daughters mini poodle decided to make a meal of it. I have exactly the same problem, also using Aftershock, it drives me nuts! All of a sudden it wont let me stay muted in Teams. 3. Let it sit for a few minutes. Turning on and off the headphones constantly can solve the problem temporarily (until you unmute and then mute again). After a few seconds of speaking my voice would fade away to nothing and callers couldn't hear me. I click mute and then it immediately unmutes. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Anyway, most, not all of my calls, people can barely hear me or they say I'm breaking up, and I never had mic issues at all with my Bose headset! Mine was replaced. To take an incoming call, or to disconnect your call, you tap the Call, To redial a number, simply double-tap the Call, To put a call on hold, simply press and hold the Call, To adjust the listening volume, thenyou need to press up or down on the volume. Check if your headset is selected as the default audio device on your phone or computer. cant get the mute to work on the legend this way. I went through 6 headsets and they just die at some point. In my company, we use "Cisco UC Intergration for Microsoft Lync" (version 11.6.3 build 49390) to telephone (phone call, audio conferences). In the slightest noise (no correlation to noise volume of type) it will mute my voice with noise canceling at random. 5. But if you facing it too frequently then this needs to be investigated and suggest you to log a ticket for this. Dave Blankenship. I have the same problem as Pam, Kristina and Michelle, its been getting worse in the last week or so, people cant hear me clearly. So, time has passed, but the audio feedback that mute is on or off is really annoying. Plantronics CS510 and CS520 (C052) Reset 1. Please set the following entry in the register to "0": Computer\HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Bluetooth\Audio\Hfp\AudioGateway\Enabled. The turn off the headset for about 5 - 10 secs and turn back on. I have asked MS to make an option to turn off the feature that was added in the update. Plantronics Mute On Mute Off Problem. I just took the soft ear insert out (push and twist to remove), and soak from that hole to the tip of the microphone for a couple minutes in a measuring cup, then took it out and moved the microphone back and forth a couple times to work the alcohol in. Using computer audio and webex browser app. Stay away from Plantronics - its bottom of the barrel garbage. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays. Not great. I could not find any way of avoiding a sound from Teams telling me the actions I am running "mute on" "mute off" "incoming call" How can I disable this kind of notifications? Once successfully paired, you hear "pairing successful" and the headset LEDs stop flashing. 1. Voyageredge paired with s5 and gear s. Stil working for about 10 months then people start hear me bad. I have this same exact issue with my Blackwire 5210 (USB-A) headset now today after upgrading the Plantronics Hub software to version 3.24.2 (Build 36336) and updating the firmware of the headset to version 223. You can mute and unmute your headset using Plantronics Hub. Could be many times a day or may go a week without. This thread is locked. Check Price at Amazon. unless it doesnt like iphones. Select "Quit Plantronics Hub" from the Hub icon menu in the Windows notification area. The HUB release notes confirms that there can be mute sync issues sometimes. But it is Jabra voice and not Teams notification in fact. Mine has same problem too. Click on Sensors & Presence. When I used to fly, I loved the brand but I've got two of these and no one can hear me!?! You can reference each section to learn more about the features of the Dell WH3022 Pro Stereo. After a few years of use it has now become a piece of junk unless your just using it for music etc, flaviosan Maybe it is just a configuration on the device settings? So if you guys have different headsets you can use, try them, as other headsets that don't have verbal queues when your muted will work just fine. Thomas Poling. I have tested with a different headset device and you were right with the new (old) ones I have no additional sounds/messages. Disappointed. I have the exact same problem starting from a couple of days. Use VOIP only when choosing Audio Conference Setting. I run it, plug in headset, then it ask me to download update; once download complete, you can play with settings. For the Dell WH3022 Pro Stereo Headset User Guide, browse to the Dell WH3022 Pro Stereo Headset Online Manual Page. @ravihossur. Thanks for the post above, it helped me! After installation of the software, it adds a windows notification as well that you need to turn off . Hopefully MS will put in something cleaner but I am very grateful - a hack is much better than no solution :), Note: I needed to restart the "Bluetooth Audio Gateway Service" for the change to take effect. I have not had a chance to try this myself. Its from corrosion caused by sweat, rain, or even just being open to the humidity in the air. I was looking in the Plantronics Hub software for the ability to disable this bit couldn't find it. A tone means the sensors need to be reset. Another scenario is if you want just to do a quick check, whether you are muted and Teams screen is not in sight. 0 comments. So it only takes me a few months before everyone says they can barely hear me. I have microphone problems with my headset plantronics voyager edge - people hear my very bad. The unit I have has been working perfectly since new and almost 10 months old. Dell WH3022 Pro Stereo Headset Online Manual Page, Do Not Sell or Share My Personal Information. Poly Studio Room Kits for Microsoft Teams Rooms. One thing that annoyed me was mute and unmute both pings a toast and makes a windows sound to notify you. The technical storage or access that is used exclusively for statistical purposes. To mute the device, click Mute. So why is it that when I make a phone call my microphone shuts off so the person I'm talking to cannot hear me. Jun 14, 2020 by 495 For windows versions 20H2 - OS Build 19044.1415 and later: . Click on Speakers and open its Properties by clicking below. The newest version is 1.4.00.29469 (64-bit). J recently had the same issue, but I'm using a Plantronics headset. OpenMic While not on a call, tap the red Mute button to activate OpenMic and hear your surroundings. more likely Teams changed something in how they recognize the button press. If you hear the words Mute On or Mute Off then there is an additional control layer on top of the default behavior. Need help finding the best headset for your situation? I have to mute/unmute quite often during a conference, but the duration and volume of the message makes it painful. Is there a way to remove the sound - either in settings or completely delete the file from hard drive? That is until the mute button is clicked. How to configure the Mute/Unmute sound alert in the latest Plantronics Hub version for the Blackwire C5220 Headset? 4. https://sciencing.com/denatured-alcohol- same issue here. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. Thank you! I had the issue as it was paired with both my phone and my laptop via Bluetooth so the audio/voice was pretty bad as it was attempting to communicate with both at the same time. The device is a poly (plantronic) blackwire 5220 C5220 USB-A, any advice on how to remove the sounds while using Teams? Ravi Hossur But Microsoft should fix this or give a setting to switch off this feature/bug. Otherwise, if your headset is within the 1 year warranty, youll want to request a replacement. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. SHOW DEAL. We're here to help you to pick out the top 14 Best Wired Headset For Call Center with our handy buying guide. Oct 15, 2019 by Identical problem here. Privacy Policy. Mute rarely works for me. @mightymikeamps. love this headset, Voyager 5200, but after 2 weeks, i start having problems with it disconnecting on its own and i have go into my phone too select this and not the phone. /edit: The issue is in a computer app with computer audio. Im confident its the headset or software because if I switch to computer mic/speakers then it works and stays muted. Any ideas? after two days of cursing and trying a whole bunch of stuff, I realised that I can get the mute button on the 5200 to work with teams, IF I press the call answer/end button one time in the call. Ivan Grishagin. E.g. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. In the System Properties window, click the Hardware tab, and then click Device Manager. Hw button mute functionality is one of the most important things I want for a business headset (along with mic quality and rock solid BT connection) and breaking it is infuriating. Denatured alcohol is more likely to damage electronics and plastic than isopropyl alcohol. Similarly, some of the other chemicals in denatured alcohol can be corrosive to plastics.". I never said that the solution is to change the devices. If you are still looking for more help, then leave it as is. Whats up? If anyone have this problem is better to send it back and ask for refund. Plantronics 4200 UC, 1- Using iPhone 12 2016-11-28 06:34 AM. To unmute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. It's just because teams started muting the device now. I have four headsets all of them are Plantronics edge. How do I unmute my Plantronics headset? You must change this setting to your headphones for them to start working again. Shrenik Bhura. 03-17-2019 All versions of Hub for Windows, with all versions of Lync, All Plantronics devices supported by Hub (refer to Hub for Windows Install Notes). 4. So something is causing my voice to seem like background noise. @cdaniel2022, hello; i also have this problem and i permanently fixed; it's a hardware issue; i make a video with all the detail here https://youtu.be/qjHFJqkzPiQ. For more information, please see our The speech? Disconnecting it from the laptop then let the phone work perfectly. We are tracking an auto mute issue but it is within SFB Mac app itself. 2023 Plantronics, Inc. All rights reserved. Quickly toggle the mute function via the controls on the headset. @olawaleyussuff. You can change it into a single beep tone when you install thePlantronics Hub PC software (or the PLT Manager Pro for enterprises) Download here:http://www.plantronics.com/us/support/enterprise-software/#downloads, Source to detailed solution :https://blog.valeconsulting.co.uk/2017/02/10/skype-for-business-conference-and-mute-off-with-plantronics-and-others-headsets/. any ideas what's happened? Possible Human Interface Device conflict or missing drivers. If the listening volume is still too loud or too soft, adjust the desk phone listening volume on the base. You can find information about Troubleshooting steps, How-To guides, and relevant Support Videos for assistance. I use Jabra (Elite 75t) headset and recently it started notifying me: "Muted" / "Unmuted". Teams is telling the headset to speak. Interim solution I use is, after I get connected to the Cisco WebEx Meeting, I unplug and plug the headset USB again. Mic works with voice recorder but not on zoom or meet. Mohamad Kabeel. Using the 3.5 mm connector will turn your headset into analog device and HUB cannot interact with devices using a non-USB connection. Find many great new & used options and get the best deals for Plantronics 206808-01 RIG 400HS - Gaming Headset for PS4 at the best online prices at eBay! I think it might be a great feature, when you attend a call not looking at Teams app. I try to pair with another phone, but the problem persist Any ideas? 1) This feedback can be very loud if other member's audio is silent and you need to raise your overall volume. With mute still on, end the call (either from the device or Lync). I try connecting the headset & cell w/no luck. Achaz Israel on my Plantronics 5200 Callers complain of horrible echo and the volume on my end will become very low by itself. Any other suggestion? gonzoxxxxx People comment that my voice is faint. You can find information about Troubleshooting steps, How-To guides, and relevant Support Videos for assistance. they made an exception for me. Check that your boom microphone is aligned correctly with your mouth. And the so called voice system never works. To reset the sensors, power on the headset, connect the headset to your computer's USB port for more than 10 seconds. Deal. Answer a few questions to get help. But I want to use my aftershokz as it's perfect for being able to talk to people locally and be in a teams meeting at the same time since they don't cover the ears! Please advice. My headset is hooked to my phone at the office. This forum replies or post is based upon my personal experience and does not reflect the opinion or view of my employer. Im thinking that maybe I am just expecting that the things I buy should last forever!? Another troubleshooting step you can do is try pairing a different headset to your phone, if that pairs fine its a headset issue, if not it could be a phone issue. They sell it in any paint department at every hardware store. I've got the same problem, for the second time now, bought my first Voyager edge on Aug 2015, last year around May it was replaced for new one, however sound quality was a bit worse thany first one, although acceptable. This is from pressing the physical mute button on the phone. SHOW DEAL. Secondly, the voice is not clearly heard to the person on other end. Keep testing, until you find the right balance and the Plantronics headset echo is gone. Can you let me know how I check the Teams client version? mightymikeamps. it can be disabled from "services" app by changing startup type to Disabled, but that takes effect after restart. Alternative - is to disable windows Bluetooth Audio Gateway Service. We are not aware of any such issue so can you share any screenshots so that I can see what is happening? I have quit, and rebooted, and it still happens. I'm going to contact Plantronics directly and report this issue to them and also what others have said about this same exact issue with their units. But these three has some more compitions too, Check out below List of Top 10 best headset for computer calls.. This is an inconvenience. You can add a voice prompt notification by managing your mute features with Plantronics Hub for Windows and Mac. I had same problem with 2 consecutive Voyager Legend's . But now it's super distracting hearing the beeping and the mute on mute off voice everytime I need to participate in a meeting. It has been a while, how is everything going? I had the same issue and it seems to be a Planatronics problem: https://techcommunity.microsoft.com/t5/skype-for-business-users/is-there-anyway-to-turn-off-the-mute-announcement-in-skype-for/m-p/45229/highlight/true#M254. From my understanding, it is the newest version as the "reply" option appears in the chat even from the laptop (and it is a pretty new feature on the laptops ;) ). If out of the 1 year warranty, you'll want to order a new. Apr 7, 2017 by hello, the problem occurs when the headphones are connected with the USB receiver to the laptop/pc. For Example. 08-20-2020 10:36 AM. I bought the new Plantronics Backbeat Pro 2 which can connect to two devices at once and it will switch between the inputs depending on which source is playing music. Still doesn't work. Microsoft Teams and Microsoft 365 news and opinions. Request a replacement from the manufacture if the headsets within th 1 year warranty. you should disable the sensors on the software plt HUB and test it again most probably the ANC mics are broken or misaligned, Rick Hyne Tape worked for me with the plantronics 3225 wired headset, in Zoom people kept telling me that my volume sounded really low. Using a Hub compatible device (refer to Install Notes) connected to a PC running Windows and Hub, make or receive a Lync call. The noise cancelling thought makes sense as when I am inside a confined space (i.e. 3. https://drive.google.com/file/d/1zpXRWMd daniel daniel Wearing the Voyager 5200, tap the call button to test sensors. I have been using Plantronics bt headsets for nearly 7 years now and this is just the second one. @achaz. Now these configuration settings are no longer found in the Plantronics Hub software. Weird! The Dell WH3022 Pro Stereo Headset uses a USB Type-A connector to connect to your Desktop or Laptop computer. How did you all do that. The microphone only malfunctions and mutes me while on a phone call to talk to someone or otherwise, it works perfect. Make or receive another Lync call; the call may be stuck on mute. BT600). I am using following products I am considering Motorola Whisper, my friend ordered from US, he is a happy user for last 3 years. Mute on/off problem with Plantronics BT300M I have a Plantronics BT300M headset, which worked fine with both Lync and Skype for Business, until the last update (16.3.240). Fix works for the Plantronics 5200 also! To reset the sensors, power on the headset, connect the headset to your computer's USB port for more than 10 seconds. the logitech logo on a silver button). BT 600 ( 2 units) Is there a solution for this annoying feature?Can someone from Cisco state, at least, if this feedback was sent to their engineering for software improvement? The other headphones I have connected do not work now. Your device should work just fine. @rohitdhavade. I started using it again about 10 months ago, now its failing again. its all up to date using hub software. iPhone Settings > Bluetooth > On*. Open the Hub, go to Settings, General. Hi Everyone, I had the same problem with a V5200 and abandoned it for months after trying all sorts of suggestions (taping the holes, resetting). Plantronics 5200 UC ( 2 units) Touch or click View PDF to the right of Pro Stereo Headset User Guide, which is in the Manuals and Documents section. Click on the Lync Options icon, choose Tools > Audio Device Settings, and press OK. 2. To solve it you must connect it via bluetooth, that would be all. Using a Hub compatible device (refer to Install Notes) connected to a PC running Windows and Hub, make or receive a Lync call. You can check if lowering the headsets volume causes the distortion to disappear. FYI for the 203500-01(Standard) the items in the box are: Headset, Get Started Guide, Safety booklet, Warranty insert, Small, medium, and large ear tips, USB to micro USB charge cable With the legend, if i keep the answer/end button pressed for 2 seconds until I hear the low tone boop, the mute/unmute works normally. One important thing is that you need to use the USB A OR C connector to connect it with computer only then HUB will be able to read your headset settings. Had my service manager try his phone & same problem (but no problem with his non updated headset). Thanks to my friend Randy Wintle at Plantronics/Polycom for pointing out these can be disabled in the windows notification center Disable them here and the toasts and noises for mute/unmute go away plantronics About the author Tom Arbuthnot after two days of cursing and trying a whole bunch of stuff, I realised that I can get the mute button on the 5200 to work with teams, IF I press the call answer/end button one time in the call. It shouldn't be that hard. 1. With previous versions of WebEx, you could have a system wide mute application (aka Push to Talk app like Shush, MicDrop, MicMute, etc. The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes. Check for the MS Teams feature request/issue reporting page so you can ask for it. A thorough cleaning with an alcohol pad including into the mic grooves cleared this issue for me. I have all latest software for 5200, BT 600 , 4200 , iMAC IS ON Big Sur and Iphone is on callIOS 14. ahmed afridi, Rohit Dhavade Also a headset button to mute / unmute a mic started working during Teams meetings. I have discovered that pressing 2 seconds Volume+ and Volume-, in my earphone, then notifies me by voice "Mute On", but stills on teams muted. The headset already gives an in-ear mute on, mute off (configurable). Make sure there are no conflicts on the HID Compliant Consumer Control Device or the USB Human Interface Device. This forum replies or post is based upon my personal experience and does not reflect the opinion or view of my employer. Its just disgraceful. On my HP ProBook 450 G4 i have the same Problem. Another workaround: \r\n While in a call, ensure you show device settings (click the "More" button three dots) \n \n Muting: \n 1. change the microphone to any other device (for me the laptop internal microphone) \n 2. then click "Mic" button to mute. A Microsoft customizable chat-based workspace. I don't think Teams is sending an audio to the headset. You are a hero. Once I disabled(off) "Smart Audio Transfer" in setting/sensors&presence, it seems to work, but not much better, microphone still sounds so far away. Unplug the AC power from the charging base. To fix this, I went to the vendor's page, downloaded the app to manage the headset and there, I had the option to replace the voice for a bip. Special Bargains! I have two Voyager Legends and both are bad. Simply download the Plantronics hub (application) on your device. My Voyager 5200 started having problems after I updated firmware several months ago . Simply download the Plantronics hub (application) on your device. This article may have been automatically translated. It downgraded my BT from "Headset or Headphones" to only "Headphones" so the microphone is now forced through the laptop mic. Please remember, if you see a post that helped you, and it answers your question, please mark it as an "Accept as Solution". The Voyager Focus UC is a comfortable, versatile Bluetooth headset from Poly (formerly Plantronics). Thanks for sharing. Don't buy Plantronics products, especially the Voyager Edge. Disconnect the headset, andthen reconnect it to see if this reactivates the mute switch. never hear a ring or beep when phone rings and voice answer doesnt work. But Some of the plantronics headsets are really good, But this is not good product. You can mute and unmute your headset using Plantronics Hub. You can download the Plantronics Hub software for Windows, or Mac by visiting poly.com/software or go to www.dell.com/support. The mute button is working in any other application, even in Teams online, only have the issue on Teams desktop app. Any help would be appreciated and help me fix them when they go wonkers. Not sure I agree here! Scroll to the settings and turn off the 'headset sensors' and 'HD voice'. Your version of softphone may contain its own volume setting controls. The sound in my headset is distorted or I can hear and echo. I have one now that i updated the drivers, and let it connect to the computer but still not working properly. So the new one will not be any better. @lorisvalentini. The headset will continue to give a triple beep every 15 seconds.
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