Say what? Items that are returned or exchanged due to size will be assessed a 10% restocking fee and delivery fees are not refundable. Definitely coming back to finish off my home! Tricia one of the design consultants came to my home and helped me plan my buy. Unfortunately I came across a very rude male associate who picked up the phone by the name of Tracy. I noticed two crystals were missing and the kind woman on the floor told me they could order me the crystals at no cost. Are all of your products available online? I will rather go to Bob's furniture. We could have purchased our furniture anywhere, but chose Arhaus because of the quality, warranty and lifetime cushion replacement. It is your responsibility to inspect your product upon delivery. Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. You would think for thousands of dollars of orders, Id at least get a little bit of service better than what grubhub offers (and grubhub is FAR better than these clowns). Looking forward to replacing our coaches next. Anyone would miss this. No problem -- they were sending a new cover. The pros: Nicely designed, modern sofas and sectionals. Depending on the items purchased and the delivery methods available for each item, your order could be delivered in multiple shipments. This new rep stated she will contact me by the end of the week once she hears from UPS. Long story short the sectional arrived and we quickly found it to be defective - it had multiple quality issues. Now, today, late November. Is Arhaus an environmentally conscious company? For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. The "chat" never got back to me, and the lady in the store who promised they would arrive on time was clearly incorrect. All pieces look sturdy and well constructed. The cons: Some shoppers mentioned issues with shipping. I will be going back there now that I know they have good customer satisfaction. How can I check on the status of my order? I ordered a new dining room table on August 1, 2021 & the table was finally delivered on March 29, 2022. Arhaus is a handcrafted furniture brand that was founded in 1986. Arhaus Furniture Customer service? Create Account Keep me signed in He answered any questions we had and he was very patient with us. "We Are Very Disappointed with Arhaus quality and customer service. Also, when we did finally schedule delivery it was on time and they called and texted with a very narrow delivery window so we were not sitting waiting for hours. We were concerned when we found out that our salesperson, who was aware of, and helping us with, all our issues had then left Arhaus. We bought it received it by UPS in a week and hung it up. Apply for the Arhaus Credit Card online or visit your local store to fill out an application in person. The cushions didnt last 18 months. With prices ranging from $200 to upwards of $13,000+, owning an Arhaus rug can be quite costly, although the beauty and craftsmanship of their rugs really does shine through for shoppers who can afford it. It's an amazing piece and like no other. I requested new back cushion, fabric only, and was told No. Awesome ordering process! I'd give this place zero stars if I could. Any damage that occurs upon delivery must be noted on the delivery receipt and reported immediately. Arhaus is an Ohio based home furnishings retailer that designs and sells sleek, modern furniture and home decor. They arrive twice in the wrong color. It goes against our guidelines to offer incentives for reviews. The deliveries went smoothly and my purchases arrived quickly. I ordered my furniture in February of 2022. Salary information comes from 1 data point collected directly from employees, users, and past and present job advertisements on Indeed in the past 24 months. So we have one and they are still in the process of getting me the replacement for the broken chair. It's simply frustrating dealing with people that work at arhaus. Clearance Items (marked Last Chance), Direct Ship Artwork, Fresh Dcor, One-of-a Kinds, and Wallpaper. If you placed your order in a store, contact your Design Consultant for status updates. All appeared sturdy and well constructed compared to other places I had visited. You have successfully subscribed to our list. As a beginner design consultant at Arhaus, I am excited to start my career in the field of interior design and learn from experienced professionals. Today I called and they said it might be in by the end of November, after I made plans to have furniture moved this week. She was amazing. The showroom is clean and beautifully furnished. They are liars, don't live up to their commitments, and are rude. The salesperson said she had reserved them for me. Customers tend to love the unique and elegant designs of Arhaus coffee tables and how they look in their living spaces. I cannot comment on the quality of my furniture since I have just received it. No one in the store claimed to know anything about the issue that had been going on for 3 months. The package arrived in two boxes. Will I receive all of the items on my order at the same time? And I love the way they do customer service from sales to delivery I have no complaints. They did not put aside my chairs and I was told too bad because they no longer have them. Q Where is Arhaus located? After 90 days, full payment for the merchandise is required and delivery must be scheduled for your order. re: order number 225510 She help really helped me through the process. I contacted Arhaus service and discovered that the warranty was only thirty days. DO NOT BUY, RISKY. This issue is going on over a year. Spent $13,000 on a custom leather sectional. All Arhaus sofas are available in Easy Care fabrics, but not all sofas are available in ALL of the different fabric options. I have called, many times. Love coming here! Instructions to log into the Arhaus credit card account. Go in and take a look, you'll be surprised at the quality, variety and the prices! Shoppers looking for a statement piece or something to elevate the design of their space can oftentimes find the perfect solution in an Arhaus coffee table. Again, special thank you to Tracy, and thanks to the rest of the staff there. Once you commit to the purchase, you don't get any response from your sales person - no follow through on inquires. From start of purchase to delivery, I am 100% thrilled with my purchase. Wife desired a unique dining table with stone inlays priced at $6200- wow. Reduce the excessive fees charged for returns. Minimum payments are required for each Credit Plan. Thank you to Tricia and Michael for all of the help with our furniture purchases! Definitely will be back. It is so, Jan T. said: I interviewed several companies including one with a similar name who, LaToya S. said: I called to check if they were open. Do I have to make a monthly payment on financing plans? Upon entering,, Lindsey F. said: As many others have mentioned, the customer service here is, Teresa J. said: My daughter has serious back problems and landed here 3 years ago, Bobs Discount Furniture and Mattress Store, Neeraj J. said: I read a lot of negative reviews about Bob's Discount Furniture and, Jayne W. said: I was referred to this store by a good friend. All the furniture is beautiful. Stay clear of this company, and this store. I talked to someone last week and they said a desk I ordered would be in by the end of the week and delivered by October 31, 2022. The nearest store is too far from of you, but you still can try to find the store with 'More Stores Near You', Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit, A restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. We tried every possible method to inflate without, and it just. I asked for 10% considering I spent all night upset with my experience. Refunds will be issued in the original form of payment, except in the case of cash and check purchases, in which a corporate check will be issued and could take up to 15 business days to process. I went in today and found a floor sample chandelier, Our experience at Arhaus was nothing short of excellent, I worked with Etta and Michelle at Arhaus. Arhaus uses a *proprietary inflation mechanism* that they neglected to include with our spendy sofa upon purchase. Not my favorite to say the least. They should offer free delivery over a certain amount spent. We did have something come up that was a misunderstanding with a picture we bought but Mike the manager immediately took care of it without question. Similarly, the line between "pushy" and "helpful" can vary from person to person. At Arhaus, were committed to products of great integrityfurniture made with uncompromising quality and care. The national Arhaus customer service is the worst customer service Ive ever experienced. With their thoughtful designs, shoppers generally report being satisfied with the quality of Arhaus pieces. Thank you. I truly believe the true measure of a business is how they handle a situation when something goes wrong. We have purchased gorgeous coffee table after seeing it on floor. It is a bad product as it provides them way too much room to deny claims. My wife and I had a browse through here today. They sure asked me to pay for the furniture right away. They promised a discount. No matter the project, our Complimentary Design Services will bring your vision to lifeindoors and out. See how it all works here. (0) Super Helpful (0) They're not great but not a Ripoff (0) Total Ripoff (0) REBUTTAL BOX | Respond to this Report! If I place my order, can you hold my items at your warehouse? Taxes are based on the laws and regulations of the state or province indicated by the shipping address. I was under the impression when I purchased it that Arhaus was a great company and had some respect for their clientele however when I reached out to address this not only did I have to put up with poor customer service but no solution was presented or even offered for the low quality of furniture I was deceived into investing in. It is now almost September of 2022. Who is looking at this furniture before it goes out for delivery? No matter the project, our Complimentary Design Services will bring your vision to lifeindoors and out. Arhaus is a great company to work for with the exception of the Concierge (Customer Service) Department. We ordered six leather dining room chairs. Arhaus Customer Service Phone Number Phone Number:1 (800) 777-1745 Shortcut: Ext: 3050 Average Customer Rating Score 5 Website: Arhaus Website Arhaus Customer Service Hours N/A - Edit Review/Comment Update Listing Reviews For Arhaus Customer Service (1) skrew up re: order number 225510 This order arrived yesterday, 7/18/14. I asked for my money back. I truly believe the true measure of a business Beautiful showroom but very unprofessional service, Beautiful store with an impressive selection, The aesthetics of Arhaus is simply beautiful, Well, my husband and I have been looking for chairs for a year now. Can I pick up my merchandise at the distribution center? They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. The sales staff is very helpful and non-judgmental (snobby). I agree with all of the 1-star comments. I had to post a review for Arhaus in University Towne Center, La Jolla. It was delayed in May, promised it would arrive in late June. What if I have an issue during or after my delivery? I've had to cancel orders due to incorrect lead times quoted, dates continually being pushed out, and absolute lack of follow up or promised return phone calls that never happened. Low and behold, when I called again five days later, my salesperson was out on medical leave for two weeks. I ordered several dining chairs that kept coming in damaged. They were delivered yesterday, and three out of the six had scratch marks on the legs. Even if you spend thousands of dollars you will not receive any support. Will you share my email, home, or business address with other companies? Your experience can help others make better choices. So it was that time of life again, furniture shopping time. Slipcovers: Arhaus vs. Ballard. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. Please note: Please note: Our delivery team is not permitted to move or dispose of existing furniture or other items. If I could give them zero star for customer service and follow up I would do it. No issues with ordering, delivery either. Job posted 8 hours ago - Arhaus LLC is hiring now for a Full-Time Sales Associate / Design Consultant - Full Time in Jacksonville, FL. Made to your specifications and submitted for production at the time of your order. Sep 3, 2019 - Corporate Concierge in Boston Heights, OH Recommend CEO Approval Business Outlook Pros The company as a whole is awesome. The store manager Shamika Haynes is awesome. Customer service's response was that since they are natural wood, it is expected they will have natural variations. I do and I don't like this place. We got the warranty and it still takes months to get our new furniture repaired. A 50% deposit may be required at time of purchase and will not be refunded if you wish to cancel, return or exchange for reasons other than manufacturer defect or transit damage. Headquartered in Boston Heights, Ohio, Arhaus works with artisans internationally to make authentic, unique pieces. These are normal characteristics that will not affect the performance of your piece and are not considered a manufacturer defect. Half showed up within a week. Purchased a console for my living room! If you choose to return a damaged item, purchase price, taxes and delivery fees will be refunded. Purchased almost $20k worth of furniture - cant get a straight answer on delivery- get excuses on warehouse issues etc - no one in the store ( Long Island ) can tell us when well be receiving any part of our order - different stories told by receptionist, sales person and store manager - made special trip to Florida based on store promises knowing theres a 3-5 day window - thats come and gone and no one cares. There was a mishap and we got a wrong ottoman but customer service eventually got it right. I ordered two other similar stools from Pottery Barn at the same time that look like new on the same property. DO NOT BUY the worry-free protection. What do we find? Bad experience all the way around. What a beautiful store! This site's sole purpose is to help you make the decision faster and with more peace of mind. She has a flare and creative abilities which we appreciated. The furniture and accessories really fits with our collective tastes. We have recently completed a home remodel and shopped here for some new dining room and living room furniture. They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. Zero customer service. A Arhaus employs approximately 20+ people. Every time I've gone into Arhaus to decorate and furnish my home, I'm personally greeted and have always felt my needs and interests are taken into consideration, rather than being pushed into a purchase. My designer/ sales gal, Heather was amazing from the get go volunteered to come and visualize my living room to help me make a difficult choice. Sales rep did further investigation and it seems that my order has not been processed at all! Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. We visited the store several times and everyone was great to interact with and extremely helpful! This man was extremely rude and I recommend not spending your money here at all ruined my night alongside my friends. Because we had a holiday party scheduled at our home, Daniel and the store manager, Michael, went above and beyond to get us our items in time for the party. I want to escalate past the store manager, but they will not provide a contact.
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