Or, you can lease a new Buick Verano . As for the drain plug issue; we were able to verify that the plug was not stripped at the time we last serviced your vehicle. Located on North Bluff Road, the dealership recently underwent a 23,000-square-foot expansion. We have been family-owned and operated since 1975 and are proud to serve as your COLUMBIA, IL Buick and GMC dealer for 42 years! Laura Buick GMC Lifted Trucks Laura has over 100+ new and pre-owned lifted trucks to choose from. Two years later I take the truck into my local GMC dealer for warranty request due to the clear coat coming off the rims. Called and asked to bring in-inspected and advised that over 3000.00 worth of work needed. Glen is also a Licensed Technician which brings a tremendous amount of knowledge for his position as Shop Manager. Susan Hagopian and her husband Stephen Hagopian, of Glen Carbon, look at a 2012 Acadia FWD Denali at the Laura Buick-GMC dealership at 903 N. Bluff Road. Accidents requiring towing is a major accident. The warranty repair was approved by warranty company but the wheel company they used said they couldnt repair the rims. Then why are they made available on the website for sale. Thank you for reaching out and bringing your concern to our attention. Anderson said the dealership was already gaining momentum from increased sales in December, following the renovation of their showroom and service area. You declined these repairs as they were outside of your warranty coverage. I will make sure to share my experience and dissatisfaction from Laura Buick/GMC with any and everyone possible in the future. Laura Auto Group, family owned with a strong commitment to customer satisfaction Browse Our Extensive Selection of Vehicles Category Make Model Max Price 1568 Vehicles Search Inventory Laura Buick GMC ADDRESS: 903 N Bluff Road Collinsville, IL 62234 SALES: 618-344-0121 SERVICE: 618-307-4724 View Inventory Visit Website Laura Chrysler Dodge Jeep RAM Laura Buick-GMC dealership at 903 N. Bluff Road. Laura Buick GMC, Inc. (1.43 mi. Now that I have an issue, I have reached out to the dealership for a copy of the warranty benefits and contract. Easy, done. After finding the 2016 GMC Sierra truck with the options I was looking for on the Laura Buick/GMC website. in 16 reviews, I actually flew into St Louis from Atlanta and drove my new Canyon home. in 6 reviews, I bought a truck from Dave Pusa at Laura GMC and it was probably the best experience I think I could have had. in 9 reviews. Quality Buick GMC Cadillac - 165 listings. Its been two weeks. Let me see if there is any possibility that they may goodwill a replacement dashboard. All good for the dealership you made money installing the airbag and know it will cost me around a $2,000 to get a new dash. I'm terribly sorry to hear of your frustration with National inventory shortages of vehicles and our inability to take a deposit from you on one of our vehicles. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. Chrome wheels are excluded from the cosmetic coverage but do have the other protections for road hazard. Get in touch with us at 618-623-4768 or visit us to test drive this GMC Sierra 1500 today. THE BENEFITS OF CERTIFIED SERVICE When it's time for vehicle maintenance, let the Certified Service experts handle it. Join to connect Laura Buick-GMC, INC. Report this profile Experience . Hours & Directions Service Appointment The expert team at Quality Buick GMC is committed to caring for your vehicle for as long as you own it. We analyze millions of used cars daily. We bought this car (model) from here five years ago, said Stephen Hagopian, as he looked around the showroom. Thank you for bringing this concern to our attention. It is my understanding that this concern was resolved last Friday, April 22, 2022 by our Finance Manager ***** ******. Owner at Laura Buick-GMC, Inc. Collinsville, Illinois, United States. LAURA BUICK GMC - 24 Photos & 120 Reviews - 903 N Bluff Rd, Collinsville, IL - Yelp Restaurants Auto Services Laura Buick GMC 120 reviews Claimed Tires, Car Dealers, Used Car Dealers Closed 8:30 AM - 6:00 PM See hours Write a review Add photo Share Save Photos & videos See all 24 photos Add photo Services Offered Verified by Business Engine light came on early Dec 2022-called and given appt 29 Dec 2022-when arrived for appt told that would not have time to assess and repair vehicle-error codes ran but appt rescheduled for 12 Jan 2023. Brian Hockett . We pick the car up and after a week the light came on and the dash bored went crazy light going off and on and the car cutting off. General Manager at Laura Buick-GMC, Inc. Collinsville, IL. Portfolio Specialist Manager - PNC Private Bank(Northeast and Mid-Atlantic Regions), In Dealership Coach - Automotive Product Trainer. Not all accidents requiring a tow constitute a major accident. I have taken very good care of my truck (for 12 years 78,000 miles) and it is in excellent condition other than the now demolished dash. The warranty you purchased covers a material defect and also covers cosmetic damage caused by potholes or "curb rash" if you have alloy wheels. All.i ask don't let me waste my time to fix something that a dealership worker gets paid by the hour to do. Owner operator at Bessinger's Automotive . While we as a dealership cannot control what General Motors will warranty in conjunction with a recall, I do understand your frustration and concerns. But anyways I shouldn't have to keep calling to check up on an answer. We combine family values, integrity and character so that our customers are sure to get excellent service and are always treated with the utmost respect. Yelp users havent asked any questions yet about. Thank you for brining your concern to our attention. Quality Buick GMC is your trusted Buick and GMC dealer. . Get email updates for new Makeup Artist jobs in Harrow, England, United Kingdom. This is why a proration rather than full refund is being offered. Thank you for bringing this matter to our attention. Visit the Career Advice Hub to see tips on interviewing and resume writing. Please let me know how we can further assist. away) (618) 803-4225 | Confirm Availability Video Walkaround Test Drive Delivery GOOD PRICE Newly Listed Used 2010 Chevrolet Traverse LTZ License Plate Bracket, Front Mounting Pkg 9,995 85,530 miles 17 City / 24 Highway Laura Buick GMC, Inc. (1.43 mi. No one ever calls back and I have to keep calling. Dan called me and I explained that I was pre This dealership has told me one lie after the other. As a result of your most recent repair being cosmetic coverage on chrome wheels, an excluded condition and component, the warranty company denied this claim. You and I have personally spoke on several occasions regarding your concern with the touch-up performed on your vehicle. The cancelation was complete in January. Other then that my sales guy was great when I bought the truck. (And who knows how many more.). And followed up with everything I called about. We are happy to review this again for you to see if there is a way for your repairs to be covered under the warranty you purchased. Well I didnt end up getting the GMC but instead went with a ram. You can unsubscribe from these emails at any time. Upon initial inspection it was discovered that your vehicle was lacking fluids and coolant. Buy I guess I'll call again to wait on hold again and say to call me back and I bet I won't hear back again when they promise to call back. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. ************. truck with the options I was looking for on the Laura Buick/GMC website. (705) 733-3332. ***** also provided you with a discount of $318 to help offset some of the charges. Jack Anderson Jr., who co-owns the dealership with his wife and dealership founder Laura, said having an aggressive amount of stock for customers to pick and choose from has also been key. It's a winning formula for Laura Buick-GMC in Collinsville: A $3 million expansion, 700-car inventory and 32 years of car-selling experience. I believe you live locally and If you are able to bring your truck in, we can work with General Motors to try and have the paint concern covered if it is a factory paint defect. They use *** and getting some work done I check with *** to let them know of a possible claim before going to shop and they tell me dealership sold me a extended coverage cover only by gas powered heavy duty and that the extended Coverage doesn't not cover Diesels and was told when I bought the coverage it did. We took it back in and they kept the car another month. laura buick gmc inc. laura buick gmc inc. laura buick-gmc. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Grow your business. Each time you have brought your vehicle in for service we have traced the route of the trouble code and performed repairs recommended by General Motors, utilizing GM certified technicians to complete all repairs. The end of Oct. we took our Buick Regal to Laura Buick dealership because our check engine light was on. You do benefit from the road hazard portion of the tire and wheel protection, along with the 3 other components of the warranty you purchased. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. The new showroom at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. Im baffled., Suspect charged in fatal shooting in downtown St. Louis, Former Sweetie Pies TV star Tim Norman gets two life sentences in nephews death, Cardinals manager Oliver Marmol slams ump C.B. When you inquire online nobody contacts you. approved for the Colorado through CarGurus Dan By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Laura Buick GMC Initial Complaint 12/09/2022 Complaint Type: Guarantee/Warranty Issues Status: Answered I bought a new 2019 Sierra in Oct. on 2019. from Atlanta and drove my new Canyon home. I have been informed that the warranty they sell through GM Financial runs concurrent with the vehicles factory warranty. WINAR.MI) (1303_60350), Pharmaceutical Sales Customer Engagement, Shreveport N LA, Jefe de proyectos de infraestructura y servicios tecnolgicos con Certificacin ITIL, Director Regulatory Medical Writer (home-based UK, Iceland, Germany or Switzerland), Assistant Manager, Operations | Keystone Fashion Mall (perm role), Stage consulente applicativo soluzioni enterprise Microsoft Dynamics 365 (1303_58116), See who Orveon Global has hired for this role, Strong experience in artistry, ideally with a qualification, Commercially aware with retail experience, Ability to communicate effectively with Area Manager on business performance, Excellent communicator and can work both in solo and as part of a team, Ability to use Social media to drive customer recruitment. Owner Jack Anderson III and his son Jack Anderson Jr., the sales manager, stand near a new car at the Laura Buick-GMC dealership at 903 N. Bluff Road in Collinsville. But they're also smiling. Your vehicle also underwent our safety inspection prior to sale and if you registered in MO you would have also passed a state inspection. They were working with salesman David Powell, who has been selling cars for 11 years. Love the truck! Search more new GMC vehicles for sale here at Laura Buick GMC. BBB is here to help. Quick View 34 photos Save New 2023 Buick Enclave Premium FWD MSRP $56,285 Leachman Price $55,785 Savings $500 See Important Disclosures Here Specifications Stock Number B23113 Exterior Moonstone Gray Metallic 903 N Bluff Rd Collinsville, IL 62234 We specialize in lifted trucks and superior service. BBB Business Profiles are subject to change at any time. Please let me know if you have any questions or concerns. That's out of more than 2,100 Buick-GMC dealerships nationwide. We're just a low-pressure place to buy, we had a lot of inventory and we had a lot of great incentives.. That is why only a portion of the bill is covered by the warranty company and the remainder would be owed by you. BBB Business Profiles generally cover a three-year reporting period. Not sure how you sell an extended warranty to fix the wheels the say its normal wear and tear and never intend on honoring this warranty. away) (618) 803-4225 | Confirm Availability Video Walkaround We went in and they charge us another $1200. There is a well-documented history of trouble codes and misfires in your vehicle's ECM. One Owner. Great service.
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