Fill in the total refund amount (s) and the return reasons. You accept returns in your policy, and the buyer changed their mind about a purchase. As a seller, you shouldn't be allowed to enforce a no returns policy and send a buyer an item that wasn't . In that situation I take photos and videos and share that with the buyer before I take it to a FedEx Business center and ask for a receipt of the drop off. Both buyers and sellers must meet all applicable return requirements. I just received an email stating that PayPal has sided with the buyer and they will be issuing a refund from my account. and both eBay and Paypal would still side with them. When the buyer opens a return request we'll notify you by email (to your registered email address) and througheBay Messages- opens in new window or tab. If an item is returned used or damaged, it may be appropriate to give a partial refund. If we don't see any indication that the item is on its way after 15business days, we may close the return and protect you from negative feedback. The latest date for the buyer to request a return is 30 calendar days after the estimated or actual delivery date or 7 calendar days after the event date, whichever is later. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. For example, if an item arrived with a minor scratch,but the buyer is happy to keep it. I countered with a fair partial refund of about 35-40 percent immediately but he never replied or said another word. On our second correspondence the buyer replied, "unfortunately doesn't work for me. As a buyer, for your transaction to be eligible for eBay Money Back Guarantee: As a seller, for transactions where eBay Money Back Guarantee applies: Eligible payment methods, excluded items, additional exclusions. If the item doesn't arrive at the address provided by the buyer at checkout or isn't made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable). This is at the seller's discretion. eBay may close a buyer's eBay Money Back Guarantee case if the buyer files a chargeback or buyer protection claim for the same transaction with their payment provider (such as a credit card issuer or payment service provider), regardless of whether the chargeback or buyer protection claim is for the full or partial amount of the transaction. See Partial refund guidelines. We require all of the following to prove a successful on-time delivery: We strongly recommend purchasing shipping insurance for high value orders. No returns sellers can't "refuse" a SNAD. But I've never heard that automatically happens just because a seller doesn't offer returns. You don't accept returns in your policy, and the buyer changed their mind about a purchase. Whether you're a buyer or a seller, check here to get started: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Regardless of outcome after a 10 year run on PayPal and eBay I will be canceling both of my accounts. If we're asked to step in and help, we may ask the buyer to return the item to you. When a buyer reports that they didn't receive an item and the transaction meets our eligibility requirements, we will look for: If we determine that the item was not successfully delivered or collected: Evidence of successful delivery This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. Big surprise there. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during delivery. If reimbursement is unsuccessful, we reserve the right to seek reimbursement through other means. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. What in the actully insanity is this? document.write ('&cb=' + m3_r); Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. '&charset='+document.charset : (document.characterSet ? See Evidence of successful delivery to the authenticator below. I send links containing tutorials and reviews of his exact set up showing that it does work and that there is no compatibility issue. For all the details of how eBay Money Back Guarantee works what's covered, what's excluded, and what buyers and sellers need to do please read our full policy. But that doesn't answer my question ti @iartas to how a 'no returns' listing can benefit a buyer. [CDATA[ How to accept a return when the buyer changed their mind about a purchase. On Wednesday September 18, 2019 the buyer requested a return despite the fact that I had specified no returns in the listing. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. Coverage, eligibility requirements, and exclusions. In the last two cases the buyer keeps the item and gets refunded. I'm done with Ebay. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. A delivery status of "delivered" with a receipt scan by authenticator; The recipient's address, showing the authenticator's address that matches the one found on the, The seller doesn't honor their stated returns policy, The seller doesn't offer returns or the return window stated in the listing has passed, The seller doesn't offer returns or the return window stated in the listing has passed, or, The buyer chooses to send an eligible item to the eBay vault, or, The buyer purchases an item that is currently stored in the eBay vault, The seller doesn't offer returns or the return window stated in the listing has passed, and, Check the seller's stated returns window in the listing, 2 business days after receiving the returned item, The seller's return address should be up to date in their, The seller must pay any applicable customs fees or duties on the returned item, When refunding the buyer, the seller must issue the refund through the return request on eBay, When shipping a replacement or exchange item, the seller must provide the new tracking details to the buyer, The buyer must return the item in the same condition in which it was received. But I certainly won't be surprised if I have to allow a return anyway. document.write ("&loc=" + escape(window.location)); As a no returns seller, I still get the option to accept a SNAD. document.write ("