Planters at Bretby Garden Centre, Bretby Lane , Burton upon Trent, DE15 0QS. Staff were lovely and friendly. Their idea of service (given their prices) is woefully lacking, certain staff members need to remember their manners and until they up their game on quality they seriously need to reduce the prices they're charging (10 for Mac n cheese with bacon served with garlic bread???). Unfortunately not the best experience and would be very reluctant to spend that amount of money again when I am not even offered an apology. Ask 1969Weekender about Planters At Bretby, Ask C1612KLannac about Planters At Bretby, Planters Restaurant at Planters Garden Centre, Lowercase Coffee Bar At The Alphabet Gift Shop. Dont go unless you want to be ages waiting for food. My mothers day 'treat' turned into a mothers day nightmare by the awful place chosen for what should have been and could have been a really nice time out. Sadly we wont be returning for lunch again, when you pay this much I expect quality. - and it's a third of the price of Heinz, Consumer group Which? The large plate was full and consisted of mushrooms that were cooked but cold, baked beans, tomatoes, a fried egg, two slices of very fatty bacon that was not to my liking, I like my bacon crispy and this definitely was not , so that was my mistake in not asking for that , 2 small pieces of hash browns and two awful sausages, they were tasteless with a rubbery texture and I suspect re- heated and finally two slices of whole meal bread with butter. stingy servings of coffee syrups - you can barely taste them." Nic. I would ask that all items be priced clearly and that the assistant enters the correct price for an item, such as 49.99 as labelled - not 63.99 from the ether.More, my little girl absolutely loves it so thought we would pop by and leave a review. which when you placed on the base on your table identified where you were sitting , this worked very well. The following shows exactly what happened on Mothers Day and is a copy of my post on Facebook:"Have never been so disgusted by the quality of the food, the laziness of the staff and the standard of service at a so called 'restaurant' for many many years. I could not finish the breakfast and felt quite sickly afterwards from the grease. Then we were told that there had been a problem with printing out the orders, but the food was now being prepared. To be fair, we were offered free drinks or a cake as compensation. Or by navigating to the user icon in the top right. If you have any further feedback, we'd love to hear from you - our centre manager Mark Shaw is available on 01283 703355 or mark@plantersatbretby.com. One cream slice had become a cream slide. We're back at Planters at Bretby Garden Centre for our final fair of the year and it will be amazing! Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. I will pass your comments on to the team. Lovely food in the restaurant. In the meantime others round us were being served to the point that the couple on tge next table had their starter, main course and dessert and we are still waiting for our main ciurse to turn up. Open until 6:00 PM (Show more) Mon-Sat. You will then receive an email that helps you regain access. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Service was wonderful. The Garden centre is first class, well stocked and clearly laid out with good parking.In the spacious restaurant I choose the full English breakfast with a latte.You were given a tracking disc which when you placed on the base on your table identified where you were sitting , this worked very well.The breakfast arrived without delay, I was sitting outside and being the furthest from the kitchen a temporary cover over the plate to preserve some heat might have been useful.The large plate was full and consisted of mushrooms that were cooked but cold, baked beans, tomatoes, a fried egg, two slices of very fatty bacon that was not to my liking, I like my bacon crispy and this definitely was not , so that was my mistake in not asking for that , 2 small pieces of hash browns and two awful sausages, they were tasteless with a rubbery texture and I suspect re- heated and finally two slices of whole meal bread with butter.The latte was one of the best I have had for some time.The total bill came to 10.48.In summary a bit disappointing in places maybe Ill give it a go again when next visiting the excellent garden centre. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The total bill came to 10.48. cake was expensive, what was left of what had been there, many empty uncleared plates and domes. Planters at Tamworth & Bretby | Planters Garden Centres Sadly we wont be returning for lunch again, when you pay this much I expect quality. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. smashing re-vamped garden centre, visit it often and am very satisfied with the products. 148.251.124.245 Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Felt sorry for people with children as you could tell people were getting very irritated and the restaurant was just filling up more and more with customers and with guess would be waiting a hell of a lot of time. The machine ran out of coke but we were told that it would be back up and running in a couple of minutes but under the they would bring our drinks over to us.. hmm. Crockery all in good order; tea pits poured well. Hi,Thank you for your review, we are disappointed to hear that you wasn't fully happy with your recent visit, and will feedback your comments to our team.We have all our meats delivered from a local butcher so I'm shocked to hear you didn't enjoy the sausages, we usually get such great feedback.We hope you visit us again soonKind regardsGareth. I tried mine and at first glance it looked ok, bit light on ham given the price, but ok. Then I discovered the fried eggs were cold, I let it go as I felt it was possible due to the fact the eggs had been served on top of the cold ham. White bun was dry and crumbly which spoilt the burger. Unfortunately I didn't time it! Won't be revisiting. But then I got to the peas, these weren't even Luke warm, they were stone cold. We also noticed that sandwiches have now changed back to being served with salad and crisps, rather than chips. One cream slice had become a cream slide. Opens at 10am until 3:30pm on Saturday 13th & Sunday 14th . Our aggregate rating, Sluurpometro, is 84 based on 619 parameters and reviews, If you need to contact by phone, call the number +44 1283 703355, An error has occurred! Lovely garden centre in general with a gift shop worthy of a visit. As always you can unsubscribe at any time. I tried mine and at first glance it looked ok, bit light on ham given the price, but ok. Then I discovered the fried eggs were cold, I let it go as I felt it was possible due to the fact the eggs had been served on top of the cold ham. please bretby have it all year round More, Unfortunately after waiting 45 minutes for three meals costing over 30, it was only just warm and I seem to have been given a child portion of chips compared to the other two. Get quick answers from Planters At Bretby staff and past visitors. We'd have been far better off going to a Wetherspoons, that thought alone makes me shudder, but I'm confident it would have been an improvementMore, called in as we were staying locally (knights lodges) at lunch time. Went on a Sunday mid morning and ordered two bacon and sausage sandwiches was in the queue about 15 mins before my order was taken staff very slow on the till would make sense if someone did the till and another made the drinks would speed the process a lot. Tripadvisor performs checks on reviews. Thank you for taking the time to review our Garden Centre Restaurant. Seasonal items available, including a huge range of LED scenes/vehicles. The action you just performed triggered the security solution. Great garden centre. First to Review. cafe/restaurant was fairly busy. Mince pies had hurriedly been put out, with a very good price reduction on those. Would you mind contacting our centre manager on 01283 703355 and ask for Mark Shaw alternatively send him an email to mark@plantersatbretby.com.Thank you, Ben. We use your sign-up to provide content in the ways you've consented to and improve our understanding of you. Annuals, biennials, perennials, alpines, bulbs, bedding plants, seeds, hanging baskets, house plants, indoor and outdoor plants; you name it, weve got it. Seasonal items available, including a huge range of LED scenes/vehicles. Improve this listing. Nice gift shop too. The salad was sadly very disappointing! no issues from us its a fab little confidence building rink she was falling on her bum on day one day 5 shes teaching herself tricks. Then, just as we finished eating, we were brought two portions of chips free-of-charge. 8.29.128.254 Crockery all in good order; tea pits poured well. Planters At Bretby is rated accordingly in the following categories by Tripadvisor travelers: Bretby Lane, Burton upon Trent DE15 0QS England. Your access to this service has been limited. We always enjoy our visit here, products available and reasonably priced. deal as we didn't see leaflet until ordered food and ended up paying 5 more for poor food. We really want to keep the ice in as good a condition as possible. We'd have been far better off going to a Wetherspoons, that thought alone makes me shudder, but I'm confident it would have been an improvement. About three minutes, if that, later the exact same plates were returned having been given a few seconds in a microwave. We waited a ridiculously long time for the food to arrive considering there was hardly anybody in there, When the food did arrive, it came without any cutlery, so I asked the lady who brought the food to our table for some, she directed me back to the counter to get it! +44 1283 703355. About ten minutes passed and finally two lamb shank meals turned up followed by two roast beef meals, mine being one of the latter. If you know of any other garden centres or nurseries back open which are not included in the list above, please email newsdesk@derbytelegraph.co.uk with details and we can add them to the list. If you have any further feedback, we'd love to hear from you - our centre manager Mark Shaw is available on 01283 703355 or mark@plantersatbretby.com. During our meal a staff member came to the table, while we were still eating, to remove some advert for a musical event that lay on the table beneath the condiments and menus, knocked everything over as she did, which to be honest I thought was really quite ignorant and could/should have waited until after we'd finished and left! We stopped here for lunch on our first day, nice sandwiches with plenty of salad and chips on the side, good choice of filling with some unusual but tasty. Sign in. 171. Bretby Hall is located at the top of a private road flanked by woodland, lakes and open fields. It was only just gone 3pm and they're open until at least 5pm. It was only just gone 3pm and they're open until at least 5pm. Anyway, after another protracted wait the plate reappeared with neatly folded ham slices, the eggs placed next to the ham, not on top (so they did listen in their defence) and the peas were hot, but I'm not sure what they'd done with them as they had a very strange twang almost disinfectant likeneedless to say they got left. Or by navigating to the user icon in the top right. The population of the civil parish as of the 2011 census was 893. Ice skating was being thoroughly enjoyed by family groups. All seemed cheap food, with little thought to the preparation. Thank you. I wish I hadnt seen them Please please please dont have them again as gorgeous as they are. My daughter ordered their Bretby Beef Burger and I opted for the Ham & Eggs, both of which were way overpriced (even heard the lady at the next table saythat the ham and eggs was 2.00 more than wherever she'd just come from). The tomato although looked cooked was completely raw. that the ham and eggs was 2.00 more than wherever she'd just come from). Tagine had cool spots! Hopefully, just a bad day. open in a new window open in a new window open in a new window open in a new window open in a new window . Easter chicks in the pet section were adorable. Performance & security by Cloudflare. Fish and chips were over cooked fish was near on black and chips pale wouls call again ifin area.More, We ordered 2 prawn salads, for around 22 as I recall, including sparkling water. Shop all as it should be, minus the old live giant fish in his tank. Staunton Harold Nurseries and Garden Centre. Eventually I went up to the kitchen and asked when our food would be really. Arrived for a afternoon tea just before christmas at the tea rooms and were extremely disappointed with the food, 8 little quarters of ham and cheese two tiny mince pies and two jellies in sherry glasses, The worst to come was the scones that had been made up already with jam and SQUIRTY CREAM that had melted down and runny, we have had many afternoon teas at other venue's and been very . White bun was dry and crumbly which spoilt the burger.More, Called in this afternoon for tea and cake only to be disappointed yet again that they only had one slice of cake that was not gluten free or vegan,this must be the third time there has only been one option for those not gluten freeor vegan,cannot they work it out if they only have one cake choice at the end of the day for the majority of the population that they need to have more,More, Should have read previous Tripadvisor reviews. To be fair, we were offered free drinks or a cake as compensation. I Love this garden centre but it really upset me to see the reindeer just lying there for visitors to look at them because its Christmas. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Seasonal items available, including a huge range of LED scenes/vehicles. with wet runny prawn sauce! Mr Cresswell said: "It's not even December yet and we have already drummed up a lot of interest. Only complaint was poor punctuation on menu, commas needed to sort list of fillings- very confusing! We waited a ridiculously long time for the food to arrive considering there was hardly anybody in there, When the food did arrive, it came without any cutlery, so I asked the lady who brought the food to our table for some, she directed me back to the counter to get it! Opens in 22 h 22 min. Cloudflare Ray ID: 7a2ae229e9cd28f8 Their idea of service (given their prices) is woefully lacking, certain staff members need to remember their manners and until they up their game on quality they seriously need to reduce the prices they're charging (10 for Mac n cheese with bacon served with garlic bread???). You can email the site owner to let them know you were blocked. Yell.com Yell Business. Staff seem happy for you to do this when they know full well deal is on for the whole of January and February 2023. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. I can only hope that the probe used was sterilised after its previous use because the food was definitely not hot enough to have killed any bacteria that was introduced.This 'Julie' claimed to be the 'Manager' why do I think of the inability to find the way out of a paper bags I wonder? The starters were quick to arrive so quick in fact that the two who had gone to the counter hadn't even got back to the table. We also may change the frequency you receive our emails from us in order to keep you up to date and give you the best relevant information possible. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. please bretby have it all year round. Really helpful and friendly staff and I love the new layout x will definitely be visiting again soon now the weather is getting better, Buy Houseplants at The Plant Room in Richmond, Maximize Your Garden's Potential: The Ultimate Guide to Pruning in February, Why Hiring Is Easier Than Buying A Ladder Equipment Or Others Tools. Bretby Lane BretbyBurton-On-Trent, DE15 0QS. Popped in with my daughter for a late lunch, and rather wish we hadn't bothered. Then we were told that there had been a problem with printing out the orders, but the food was now being prepared. Then we have to lay the pipes down to pump the liquid on and freeze it. After waitingat the entrance for a couple of minutes the food miraculously was ready and was instantly brought to the table. Staff very helpful and welcoming. If you think you have been blocked in error, contact the owner of this site for assistance. Planters At Bretby Garden Centre. the guys are all fab when she goes up as she likes to pay for herself so no online booking needed just yet. Also we had a long wait at the checkouts.with our purchases Will be avoiding in the future. Bretby Lane, Burton upon Trent DE15 0QS England +44 1283 703355 + Add website Menu Open now : 09:00 AM - 5:30 PM See all (30) Ratings and reviews 3.5 219 #16 of 27 Quick Bites in Burton upon Trent RATINGS Food Service Value Atmosphere Details PRICE RANGE 5 - 18 CUISINES Cafe, British Special Diets Vegetarian Friendly, Gluten Free Options It started wth having to queue to find out where our booked table was. Buy Houseplants at The Plant Room in Richmond, Maximize Your Garden's Potential: The Ultimate Guide to Pruning in February, Why Hiring Is Easier Than Buying A Ladder Equipment Or Others Tools. absolutely no issues yes its atad expensive but you know how much it is before booking and going. She was extremely rude, claiming that I should have rung to speak to the Manager (this confused me somewhat as she had said she was the Manager?? There will also be a festive craft fair on Saturday, November 18 and Sunday, November 19, where visitors can get ahead with their Christmas shopping with treats made by local people on show. Zoom in to see updated info. Thank you. Service Wonderful but no Brioche Bun for Burger, Ask W8791ROjennyc about Planters At Bretby, Ask lindaann60_2007 about Planters At Bretby, Dont go unless you want to be ages waiting for food, Ask X6113FCmelissad about Planters At Bretby, Ask S213SMandrewr about Planters At Bretby, Ask grahamsH4134CA about Planters At Bretby, Ask Curiosity42795725507 about Planters At Bretby, Ask philandliz2017 about Planters At Bretby, Luke warm soup, overcooked fish and undercooked bacon, Ask angiebabe565 about Planters At Bretby, Ask Marcopolo186338 about Planters At Bretby. I could have bought a Birds Eye frozen roast beef meal and produced something far better at home at least it would have been 'hot'. When I did, I was told that I had rung the 'wrong person'. how was I to know who I should or shouldn't ring.. the only contact I had been given was a 'Marie'. Planters At Bretby: Bretby Garden centre - See 216 traveler reviews, 30 candid photos, and great deals for Burton upon Trent, UK, at Tripadvisor. wouls call again if in area. The large plate was full and consisted of mushrooms that were cooked but cold, baked beans, tomatoes, a fried egg, two slices of very fatty bacon that was not to my liking, I like my bacon crispy and this definitely was not , so that was my mistake in not asking for that , 2 small pieces of hash browns and two awful sausages, they were tasteless with a rubbery texture and I suspect re- heated and finally two slices of whole meal bread with butter. We also like that we can bring our little yorkie with us . I would ask that all items be priced clearly and that the assistant enters the correct price for an item, such as 49.99 as labelled - not 63.99 from the ether. called in as we were staying locally (knights lodges) at lunch time. 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Download the app Get a free listing Advertise 0800 777 449. keywords location . Such a shame as we come regularly for Sunday lunch which is always good. Then we were asked what we had ordered, so obviously it wasn't already being prepared. Garden centres across Derbyshire have reopened this week in response to the Governments updated lockdown guidance. We shall visit again soon x. This website is using a security service to protect itself from online attacks. Well i was totally disgusted by this. Then once the table was found, to have to queue up again in with those just wanting cups of tea/coffee and cakes to order our meals. Christmas is already getting its skates on at Planters in Bretby, with the return of its popular ice rink for another year. Your IP: Hopefully, just a bad day.More, Needing new garden tools and plant stock, this was our obvious venue to visit.