Assocyou suck. The first time they told that the manager was in the stores in the mornings. I had my receipt also! Look people everyone knows you need a receipt to returns things to most stores and that tags should be on them. Contract. Before you know it, I will drop Ross like I did Kohls when they ripped me off after Ask for the discount for purchase and a lot of companies will still make that sale. I am a Ross shopper have been for a long time finding great deals on many items. A five (5) day waiting period is required for a cash refund on all merchandise purchased with a check. I said other stores let you do this especially when its a gift. You can return your Ross product to any of the Ross stores. In case of any issue that you need to call Ross customer care then call at this number 800-335-1115. Once I mislaid the store credit, moved to another state and found it 5 years later. I never had any problem with returning to Ross store within 30 days with recipes but my purchases never were used if I want to return it. The person probably wants it back on their debit card (rather than a voucher). If I do not have a receipt I always get store credit if its not over Ross 50.00 dollar limit. I went back within an hour with my receipt to exchange for smaller size because he needed to wear it that night. I have been trying to have her but she trying to sell her home. 3-5 business days. In San Diego store: I returned pair of silver earrings today and manager said since I "tried them on" they had to be thrown away. And if any return is found suspicious by the system, it would be declined for refund or exchange. He never left the store with it. Ross reserves the right to refuse or accept the returns made by any consumer at its stores. As you know it will only be a matter of time before the whole empire comes falling down because of my great scamming ability to stick Ross with clothes they got back and my store credit of 41.00 dollars that I have to use in their store. Fish Skinner Lake. Ross operates 30 days return policy for most of its products; if the product you wish to return is unused, unworn and in original condition, you will get refund to your original mode of payment.However, if you are unable to present your item for return in 30 days, you will be eligible for exchange, or you will get store credit for the amount you paid for the product. I called Ross customer service to get an answer to this question. You can ask for an exchange only if the software turns out to be defective. I think I have a receipt. H tried to return them with receipt and would not take them back. Ross is horrible seriously there prices aren't even good anymore you seriously get a better deal at the sale racks at a department store like Macy's or the Nike store. You are buying at a discount store. Where is Buttermilk in Walmart? If you buy an item and want to return that same item in 24 hours, then we are required to ask for I.D. To return any merchandise without a receipt, Ross requires a valid picture ID proof which will be entered into their system. How long does a refund take to appear on my creditdebit. If an employee works in customer service and there is only one other cashier, that customer service employee typically goes back and forth between returns and purchases. For a list of select categories, see the front of your receipt or ask your cashier. I just went through that today with shoes I bought in the A.M and returned in the evening. Do any of the codes on your price tags indicate what year the item may have been in the store for purchase? I tried to explain that it is against the law in ohio to sell defected items. Ross is the only store I ever have problems with returns. Tried multiple times to return them for IN STORE CREDIT and no one will accept them. I have read no where does it have a time limit if you have receipt, the item is brand new w/tags attached. When you make a purchase on a credit card then request a refund for that purchase, you won't be able to receive cash. I wanted to know the same thing is there a time limit? I have shopped at this store for YEARS, and NOTHING that was $25.00 ever rang up for .45 cents!!!! NO ONE! In how many days can we return the product? For check purchases, youll have to wait 5 days for a cash refund. You paid using a debit card, so it has to go back onto the debit card. You can exchange your returns for anything in the store, even if it's not the same type of product. The item price was 1599 it was not an expensive item but me and my friends do a lot of gift shopping at your store and I do not plan on doing any more if there is a problem with returning something that somebody cannot use. When we came home the money was already in the card! This could be your state photo id, drivers license, passport, or military id. Come back tomorrow and the manager can do it. This is not as an insult to anyone, it's just company policy. Now there are some stores who will if you still want to make that purchase offer a discount on an item that someone may have messed up. From the Vendor dropdown, select your vendor. So customers that take advantage or try to beat the system ya stick it to them. So for me it did not take long. In some cases, the item you have bought from the Ross store might be defective, or it did not fit as you wanted it to be, so it is better to know the companys return policy. I tired on the costume and it didn't fit. Frustrated, she walked away and I asked her - Do you have the receipt? Ross is already so far marked down that it simply can't afford to allow you to "rent" anything. Manager Tells Me I Need My I.d. Be a smart shopper when purchasing things from Ross, if its broken take it back immediately, if you have a problem with clothing make sure tags are attached and shoes not worn to get an easy refund. Other stores with very competitive prices that don't give you a hassle for 5 days. I just wanted to exchange for a smaller size. i have returned items to Ross two days ago and i had to agree to be refunded on my debit card but no has show up yet. I will never shop in this store again. I love my job and also remember the attitude you give is what you get backCustomer service it is my job but I am a person who deserves to be respected and if I came to your job acting crazy or heck if you are retired if I came to your home you would hate it if I was rude or disrespectful. They apologized and said that they couldn't do anything about it. So I bought it and transferred my belongings from one bag to this one, and once I saw how it laid on my shoulder, I tore of the tag, and threw away the receipt. The merchant then will issue a refund to the card used in the transaction, if your request is not denied. If you feel the need to wear the item before returning it, try posting it on Craigslist to see how many people will give you that same amount for it used. What Happens After 30 Days? i shop at 3 different Ross stores on a regular basis. they are quarantining the returns for 72 hours before returning back to the sales floor. Returned it in bag with all tags and the receipt same day . Complete Ross customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. No. Email*. Completed transactions Refunds for completed transactions with online or in-person merchants usually take up to five business days from when they are issued. She said that she bought the dress a few months ago for a special occasion and unfortunately, she gained weight and can no longer wear it. I bought table lamp 5 weeks ago and all of sudden the lamp stop working. Ross=overpriced, 2nds, horrible service and dirty unorganized stores never again. I was very disappointed with this policy especially after I looked up the return policy and it says that I can return the item and I still have an item exactly like the one I have just a different color on the shelf. Store credit never expires, and you can use it at ANY ross, regardless of state. So they really don't lose too much revenue when items are torn, broken or destroyed. I've returned tons of stuff with no issues. Ross Stores uses a refund verification system. Technology. Ross is the only one which does not return and have rude, disrespectful employees. I walked over to the counter where a woman named Stacy was working. Ended up returning 1 of the items yesterday on 4/19 at around 5pm. I don't bring worn and damage clothing and I always keep my receipt with me. This morning I checked and nothing in my account, just recently I checked again at 2pm and it shows deposited and available in my account. It's funny a lot of people, don't read the back of the receipt! 8. Yet, all tags on items and they had no damage. In terms of business, the company would lose money if we operated that way and the company would soon fall. Rosss standard return policy is to provide the return of the items within 30 days from the date of delivery. While I waited in line, I listened to a Jamaican woman asking why her New York City ID was not enough to allow the "store manager" to give her a store credit. The refund will take around 5 days to reflect on your account. I have the receipt and it has not been 30 days since the date of purchase. Ros store is rubbish. For those wondering why Ross ask for an ID upon returning right after a purchase, it is because the receipt takes 24 hours in order for it to be activated. SUGGEST ANYONE BUYING - pay for each item separately and give them the receipt with your gift -- and they may release the cost of ring up items separately is a big drag and cost them money plan to hastag, and warn people -- basically wrote, when most department store it automatically done via our cards @ get.real You can't just buy something to use one time and return it later because that's called a rental. Am I able to return/exchange these items? Do Gift Cards and Store Credits expire? Be eligible items included in new items have a permanent ban . Its bc Macy's is SMART AND HAS A LICENSE TO DETAIN SHOPLIFTERS. Also, I explained to her that the other Ross stores I have been to for a return in the past have always displayed the tax return as well. Boo hoo~! So I pulled out my receipt and she began returning until she came to an item with all tickets attached except one and she said Kinda scary, I will be more cautious about my purchases, if I even purchase from Ross again. Enough said. We have no say over this process. I had a really bad experience today in Ross on Limestone, Pflugerville ! And if not , what should I do ? Hi, I bought a pair of Steve Madden sneakers, size 7 but I realized that they were too small for me when I got home to try them on. From toys to clothes to home goods to electronics. Be prepared to show a valid photo ID when making a no-receipt return. I shop at several Ross stores around my region. Items returned to Ross must NOT be used, worn or altered in any way. Went to Ross to return one item, had my receipt. I went in to the Ross in Hemet California today to do a return. The return of gift cards is only possible with the original receipt. I bought a blouse with cash. WHAT!!! We only offer store credit as a second option for instances like that when customers do not have that first card but they still want to shop, they can use the store credit instead. IM SO DISGUSTED with how they WAD your clothes when you buy them like their garbage anyhow when wading them and cramming into the bag when you purchase to they only think you're stealing and don't care a damn thing once they have gotten your money! Our registers automatically ask us for a form of ID whether it be a passport, ID or DL. 2023 Ross Stores, Inc. All rights reserved. Ross sells a bunch of different categories of household, travel, clothing, and other merchandise. 6. ANY item you return, it is important to always keep track of your receipt and the price tag. This is a fraud !! I honestly did not know that you did not honor it. How does the store know if something is washed, unless you tell them you washed it? I feel they could of made an exception since the product was clearly defective. So I was wondering if I could go back to the Ross I bought it from to exchange it for a bigger size? So bad quality!!!!! WOW! Is it possible to return your clothes to a different Ross? However, when I came to your store to return the dresses (that obviously had the tags on them and hadn't been worn accompanied with the receipt ) there was a problem at least for me. I scroll down to read the comments and I've never seen so many idiots who think they are entitled to everything. What??? Home; Carpet Cleaning; Upholstery Cleaning; Change their return policy. It's a fairly common practice among large retailers nowadays. My experience for buying at ross wasn't good at all. If you're not satisfied with your purchase, return the merchandise accompanied by a register receipt within 30 days of purchase for an exchange or refund in the original form of tender. I purchased a dress today that I thought was clearance because it said price reduction/reduced price..something along that line. It says nothing seven days. I will say the cashier was nice and of course asked to speak to the manager and she was as well but explained that there was nothing she could do for me. The store would not give me a refund to the card I used for the purchase - only store credit. Remember that youll still need the purchase receipt. On the 21st of January I went to return a shirt for 5.00 dollas to get a store credit as I did not have the receipt. I went in to the store right after work and selected two Bamboo Pillows. I would never go to ross and I do not recommend it for many different reasons. I had never removed ANY of the tags from the purse - the manufacture tag and the Ross price tag were still attached. The refund will be initiated only if approved by their. Register will say "please wait" and prompt the customer for their card and pin. You will get your refund in the same form as the payment method. I asked her where it states that anywhere, on my receipt or in the store. I explained i needed my money because how difficult it had been to get to your store and health insurance medication is expensive. Bought a jewelry item and was trying to return it. That means that once a products tags are removed or a package has been opened, it no longer has the resale potential and the host store like Ross takes ultimately has to take that as a loss, which if repeated obviously would cripple the business. WHAT A SCAM!!! Can exchange or store credit be provided without a reciept?