Petro has always been dependable. But they had done very good work up to that point so i just paid them. I emailed to the email address appeared on the new customer solicitation letter. $6.509 / gallon for #2 oil. Yes, Petro Home Services offers warranties. *Some services may not be available in all areas. Established in 1970, the St. Albert based company specializes in the installation and maintenance of petroleum equipment throughout northern Alberta. I called Petro first after compiling a list of A-rated CAC vendors from Angie's List. He is also pleasant, helpful and willing to answer questions. Our educations resources are focused on home services, including generators, safety tips, indoor air quality, and more to improve your lifestyle. . round. However, oil kept leaking from the boiler since his "repair" 3 months ago. Bloomberg Wall Street Week, hosted by David Westin, is a reinvention of the iconic Wall Street Week, which aired on PBS for over 30 years and was hosted by late financial journalist Louis Rukeyser. Petro Home Services offers the following services: Heating Oil, Heating & AC, Plumbing, Propane, Visit the Solution Center to Explore Articles. STAR GAS ANNOUNCES SEVEN ACQUISITIONS Never heard that before, we also never received a receipt, the MANAGER said he would email right over to me. There are many local companies out there does that. I receive at least three more calls from a customer care representatives that keep having me explain the situation over and over. The company, established in 1982, operates out of Saskatoon and Regina, Saskatchewan and specializes in the construction, installation and maintenance of petroleum and car wash equipment throughout western Canada. Robinson Pump Service Ltd., specializes in the construction and maintenance of service stations, the business has grown to include many other services such as car wash construction & maintenance, tank testing and fuel management. Rude representatives refused to provide supervisors' contact info. FAQ. Your home is one of your most valuable possessions, and at Petro Home Services, we are committed to ensuring that it is energy-efficient and well-maintained. Ran out of heating oil in new home on a Sunday in December. Higher propane, and especially home heating oil costs, may be stimulating increased consolidation in these industries, as well as a flight by consumers to high quality larger distributors such as ourselves.". See BBB rating, reviews, complaints, request a quote & more. I paid $4.89 / gallon, Petro pricing, last month, which is still insane. Love their staff. They have not kept their word and they care nothing about the time they make you wait. All Rights Reserved. It was covered under my Service contract. Using their technician came at a price and the 20gals that was put into the tank cost me 64.00. Enjoy reading our tips and recommendations. BBB Business Profiles are subject to change at any time. It did not make sense since there was no problem before his arrival. For more information about reviews on ConsumerAffairs.com please visit our Until 1991, it was a crown corporation of Canada (a state-owned enterprise ). Over 100 years of heating, cooling and home service experience Local teams that are ready to fix problems fast Reliable emergency service and support We're here for you 24/7 in any weather expression. They do the job correctly. Hence the high price. I would use them again. heating & air conditioning/hvac, heating oil companies. From the beginning, weve remained focused on striving to provide the best service in the industry building our products and service offerings to consistently meet our customers needs and expectations. Our customer service professionals, drivers and technicians all provide best-in-class services 24/7, whatever the weather, all designed with your comfort and savings in mind. Generators: installation, service and repair of backup generators for most major brands to make sure that your home stays up and running during any power outages. Say I lock in to a contract with them my oil won't go over $2 a gallon and if it goes lower I would get the lower price, but I never did. Customer Service Supervisor. This company want to charge for everything. No, Petro Home Services does not offer free project estimates. Because of this profoundly negative experience, I doubt I will ever do business with them again provided it isnt unavoidable. Automatic delivery (which they seem to do as soon as there is a reason to run the price up, needed or not). Become a customer Contact us We're here whenever you need us, 24 hours a day, 7 days a week. We use cookies to ensure that we give you the best experience on our website. from Massachusetts to Virginia. Deliveries are automatic and we never run out of fuel. Star is the nation's eighth largest retail propane distributor, serving approximately 200,000 customers throughout the Midwest and Northeast. Petro Service Limited is accredited by Measurement Canada, an agency of Industry Canada, to perform inspections pursuant to the Weights and Measures Act. They took the money right out of my bank account and I never heard back on a delivery date, so I called 3 days later and the women on the phone conveniently says "Oh youre scheduled for today," my delivery came and my tank was at 1/4. Well guide you through the process. Whatever it was, they fixed it. Whatever the weather, whatever the time, even in the worst winter storms, we will deliver your oil or propane. First, you have the variable plan which fluctuates with market conditions and offers no price protection. I'm hopeful that someone will read this and follow-up since I think the happy customers in my neighborhood are a good indicator of a company's quality. In November 2017, J.A. In these early days, we were a team of four employees learning the ropes and building expertise. Petro's large network, resources and local customer service professionals, drivers and technicians enables them to support your home heating oil and service . Along with Manitoba, we also offer services within Northern Ontario, in cities like Thunder Bay. How BBB Processes Complaints and Reviews, BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania. $38.21 Per Hour (Employer est.) International Association of Better Business Bureaus. Our experts make it their mission to understand your home and the people in it. Maybe I need a better home address. THEY'RE BAD BUSINESS!! Petro Home Services is currently rated 4.6 overall out of 5. Technician was knowledgeable and thorough. In our quest to provide next level service, we expanded our service offering in 2000 to include project management & construction capabilities and adding our Weights and Measures Accreditation in 2004. With over 100 years of experience covering the Northeast from Massachusetts to Maryland and Virginia, Petro is a full-service heating and home services provider that keeps customers warm in the winter, cool in the summer and save on energy costs all year He arrived at the expected time and spent time performing the necessary jobs for this tune up. Ashlee Vance explores innovations in new tech, software, engineering, and science in places outside of Silicon Valley. Fantastic! Thats criminal, Putin or no Putin. It went great - repairman was courteous prompt and professional, It was a repair on an electric dryer that was under warranty, Petro did a very good job and arrived within their time window. When did Petro Canada merge with Suncor Energy? Petro Home Services. Although I signed with them in November I had my first delivery 1-11-22. Find your local office: See what services and offers are available in your area. Please potential customer of Petro do not use this company. Snaps (money) on the petro(l) (gasoline). ConsumerAffairs is not a government agency. Talked to them on the phone (twice). Was told the tech would be out to today. This company tells you everything that makes one feel using this company will be the right choice. Received a home heating oil delivery by Petro on 12/21/2022, priced at $6.16/gallon. Your home is one of yourmost valuable possessions, and at Petro Home Services, we are committed to ensuring that it is energy-efficient and well-maintained. Choosing a heating oil service provider: the hidden cost of a bargain, Propane: how to power your outdoor living and entertaining, Tank & Tankless Hot Water Heater Services, When should you repair or replace your furnace, The heating equipment maintenance checklist every homeowner needs, Tankless water heaters vs. storage tank water heaters, 10 life hacks for saving on your heating bill this winter, Why you should switch to a new energy-efficient air conditioning system, How often you should change the AC filters in your house and how to do it, What size of central air conditioner do you need, Heat pumps vs. air conditioners: What's the difference and which should I get, Why you need an indoor air quality system: get the facts, Storm and hurricane preparedness for homeowners, Moving tips: let us take some things off your to-do list. He was very professional and was able to asset the situation and solve it quick. They called at 2:30, said they had one stop before me and would be here around 3:30. . Petro Star Inc. was formed in 1984 to fill a unique role in Alaska's petroleum market. Boiler serviced Corroded pipe repaired etc. PERIOD. I will never call them ever again. Through its wholly owned Petro subsidiary, Star is the nation's largest retail distributor of home heating oil, serving approximately 350,000 customers in the Northeast and Mid-Atlantic. Included in these seven companies were two propane distributorships, East Side Gas of Lawrence, Indiana and Blufton Propane of Blufton, Indiana, as well as five heating oil distributorships, including Schoen Fuel of New Jersey and four other independent companies, all based in Long Island, New York. Company said definitely in 2 days and broke that also. History. I am on my 3rd day with no heat or hot water with pneumonia. I tried to call to discuss the matter (basically that I only discontinued service because the terms I signed up under were not were not honored) and did not think I should be penalized for Petro's mistake (yes i undersatd that the credit was if i continued service for a year, which I would have done). Copyright 2022 Consumers Unified LLC. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Petro served my tenant. In August 2009, Petro-Canada merged with Suncor Energy, with Suncor shareholders receiving approximately 60 percent ownership of the combined company and Petro-Canada shareholders receiving approximately 40 percent. So if Vincent shows up just know everything will be okay. Our priority is to ensure a consistently excellent customer offer is available across our network, whether the service station is owned by Shell or by an independent dealer. Motor Fuel, based in St Albans, Hertfordshire, owns about 280 petrol stations under brands including BP, Jet and Texaco. Home heating oil and propane services. For example, in February, the cost was $3.20, and in October, it was only $2.90. All backed by around-the-clock Why does my dog like to lay on my side of the bed? They continue to deliver oil AFTER our account has been on HOLD for NO DELIVERIES for over a YEAR!! Service Technician. I have no hesitation using them again. They came same day in a few hours. Our AC technicians will ensure that your new AC system is installed perfectly, or your current one is serviced or repaired, to run at peak efficiency and save you money. Feel free to search through our home services resources and see if we can help to answer some of the questions you may have about various home systems, installations and maintenance requirements for Unsubscribe at any time. Oil & Propane Delivery, Heating, Cooling, Plumbing, Both my husband and I called Petro customer service several times to discuss this discrepancy, and to request that they reconsider the price per gallon at which our delivery was calculated. Called for service at 7:30 Monday morning. Founded 1903 With Angi since July 2012. Ownership of Petro 49, Inc. has shifted to Dale and Carol Lindsey's son Kurt, and to their grandsons Matthew and Kristopher who are involved in leadership positions in the company. What are the three principles of cultural humility? According to the U.S. Energy Information Administration, the average cost for heating oil in 2019 was just over $3.00 per gallon. Petro has installed a new furnace and hot water heater over the last couple of years. Would be there on Tuesday, cancelled again. Is Petro a gas or oil? The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Find your local office: See what services and offers are available in your area. In every single instance, we were misled by customer service representatives who dismissed our concerns, and were promised call-backs from managers who never reached out, and having our calls disconnected after more than twenty minutes on hold. There was no cost, we have a contract with them. I signed up for oil delivery in December as a new customer. The company delivered oil even though there was lots of snow. Petro Holdings, Inc. operates as a holding company. They basically told me get bent unless you sign a contract whoever you have been buying your oil from can come and fix your furnace. I found this to be very rude and dismissive, they sold me the furnace and installed it, but did not want to be bothered assisting me unless I signed an exclusive contract to purchase all of my heating oil from Petro. I left the company. The Company, through its subsidiaries, distributes home heating oil, gasoline, and diesel fuel, as well as produces oil and gas. A's across the board. Like coal and natural gas, petroleum was formed from the remains of ancient marine organisms, such as plants, algae, and bacteria. Stewart (Tech #756) was great! He Service was taken care of quickly. Who is the CEO of Petro home services? We have a business with several properties. I called the office (another terrible experience because the wait lines to talk to someone are so long, every I wind up being a callback) and they said the technicians were 3 towns away. In order for the price of $6.15 to even be contained within that average would mean that there were companies charging less than $3/gallon, which is of course ludicrious. This was the ceiling price we were quoted in summer 2022. They are trying to FORCE us to pay them for product we did ask for and cannot use - NOT TRUSTWORTHY or FAIR BUSINESS - STAY AWAY! Love that Petro has great people working for them. Sign up to receive our free weekly newsletter. Petro Home Services. Star Gas Partners, L.P., is a leading distributor of home heating oil, propane and deregulated natural gas and electricity. On March 23, 2009, Suncor Energy announced its intent to acquire Petro-Canada, which would form a company with a combined market capitalization of C$43.3 billion. In 1992, we opened our first facility in Saint John focused on rebuilding gas pumps, acting as a central location for equipment distribution, and as home base for our service technicians. Jeff Woosnam "Petro Home Services shares common values with our partner Habitat for Humanity as we're both committed to helping families feel safe and more comfortable in their homes," said Jeff Woosnam, President and Chief Executive Officer of Petro Home Services. Star Gas Partners, L.P. Save the money with fuel and hire technician for service when needed. The pipeline is owned and operated by PetroChina WestEast Gas Pipeline Company, a subsidiary of PetroChina. Talking with the customer rep her best response was their oil is SUPERIOR than most company. Petro Home Services - Home They had aThe combined purchase price of the distributorships was $18.6 million. No, Petro Home Services does not offer a senior discount. We have service plans, equipment installation and repair services to meet your needs. Really great, friendly and thorough service. The Company, through its subsidiaries, distributes home heating oil, gasoline, and diesel fuel, as well as produces oil and gas. The pipeline was put into trial operation on 1 October 2004, and the full commercial supply of natural gas commenced on 1 January 2005. My husband and I were not told in advance what the price of delivery would be, but after the delivery was completed, we received this bill for almost twice as much as we were quoted for the price of oil that very same day. I have a gas burner service contract with petro and have several repairs done through the years. I am told someone will have to call me to do this. I wasn't even a customer of theirs yet, but called them at 8:30am on that Sunday morning, spoke to a real person, and had oil by noon. That's the Petro promise. Couldn't ask for more. I had a few red flags but since I was locked in I became stuck with them. First time home buyer, first time using oil boiler based baseboard heating. We offer everything from equipment installation, to repairs and replacements. Definition: Gasoline or petrol is a derivative product of crude oil/petroleum. Category heating & air conditioning/hvac, heating . After I received my oil I checked my tank and I was only at a 1/2. I have not heard from him yet. Punctual arrival, no-nonsense work, and good cleanup after. the service person was prompt-called before arriving, professional and clean, came on time - work was completed on time - price seemed a little higher then most others but stuck with them because they have been my oil company for 20 plus yrs, I have my oil service contract with petro - they also did work for me such as : 1. replaced my central ac condenser 2. new hot water tank was also installed. Through its wholly owned Petro subsidiary, Star is the nation's largest retail distributor of home heating oil, serving approximately 350,000 customers in the Northeast and Mid-Atlantic. They don't cover items that are expensive and break. We can keep you cool and save in the summer, too with energy-efficient AC equipment, service plan options, special offers and 24/7 service and support. Or, maybe I misunderstood their website, even though it says Petro provides CAC sales and service. This prompted us to research the price of oil from different providers across Long Island for that week, none of which were charging over $4 per gallon for heating oil, and to look at the average compiled by NYSERDA & the U.S. Energy Information Administration. How do I know I can trust these reviews about Petro? They need to have a more competitive price. It is now 7:01 PM and I am still waiting for them to show up. By the third call and being placed on hold I told them to please just cancel the account and revoked permission for them to call my cell phone. | Terms & Conditions | Privacy Policy | Contact UsTerms & Conditions | Privacy Policy | Contact Us The work was basically good, they came back and fixed the leak but i did have to pay for an additional part and they said it was because the part was ok when they installed the toilet. However, the technician told her that without changing the fire assembly, they would not have heat or hot water. Did not rush. The technicians were professional. PETRO OIL YOU ARE NON TRUSTWORTHY.. While the efforts of the Partnership's acquisition departments and Petro's selling efforts are largely accountable for these results, we believe volatile energy prices also have contributed to this performance. If you arent able to find the information you are looking for, dont hesitate to call a Petro Home Services home heating professional at 888.735.5651 or request a call. They are very reliable and prompt when there is a problem. Petro Home Services. A link has directed you to this review. As a matter of policy, BBB does not endorse any product, service or business. Petroleum Services Ltd. joined the Petroservice team in August 2019. If you continue to use this site we will assume that you are happy with it. Petro Home Services | We're America's #1 local home heating oil and total comfort services provider. They installed a new boiler or furnace for oil. Choosing a heating oil service provider: the hidden cost of a bargain, Propane: how to power your outdoor living and entertaining, Tank & Tankless Hot Water Heater Services, When should you repair or replace your furnace, The heating equipment maintenance checklist every homeowner needs, Tankless water heaters vs. storage tank water heaters, 10 life hacks for saving on your heating bill this winter, Why you should switch to a new energy-efficient air conditioning system, How often you should change the AC filters in your house and how to do it, What size of central air conditioner do you need, Heat pumps vs. air conditioners: What's the difference and which should I get, Why you need an indoor air quality system: get the facts, Storm and hurricane preparedness for homeowners, Moving tips: let us take some things off your to-do list, Automatic heating oil delivery and emergency service, Heating oil pricing plans to help manage heating costs, Equipment installation and repair services of systems from all leading brands, Special offers on new, energy-efficient heating systems, Installation, service and repair of central air and ductless mini-split AC systems from all major brands, Special offers on new, energy-efficient AC systems. Get a Quote BBB Rating & Accreditation B Accredited Since: 11/1/1975 Years in Business: 76 Customer Reviews are not used in the calculation of BBB. I have to give a star and giving this company one is is way too much. Choosing a heating oil service provider: the hidden cost of a bargain, Propane: how to power your outdoor living and entertaining, Tank & Tankless Hot Water Heater Services, When should you repair or replace your furnace, The heating equipment maintenance checklist every homeowner needs, Tankless water heaters vs. storage tank water heaters, 10 life hacks for saving on your heating bill this winter, Why you should switch to a new energy-efficient air conditioning system, How often you should change the AC filters in your house and how to do it, What size of central air conditioner do you need, Heat pumps vs. air conditioners: What's the difference and which should I get, Why you need an indoor air quality system: get the facts, Storm and hurricane preparedness for homeowners, Moving tips: let us take some things off your to-do list.