how do i contact stubhub for refund?

The company prides itself on being a Fan-to-Fan service. Customer service all the way to your seat, 2000-2022 StubHub. New Yorkers, however, are in luck. Customer service all the way to your seat, 2000-2022 StubHub. In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. What a horrible service! The worlds largest ticket marketplace StubHub is home to over 10 million sports, music and theatre events in over 40 countries. does that mean nothing now because the compant wants to keep their pockets full of now stolen money? Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. "So were afraid that its just gonna be money thrown to the wind.. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. How do I contact StubHub for a refund? It is possible to request a refund on a purchased StubHub ticket manually. If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. The cash refund will be issued by May 31, 2021 and will. 1.866.788.2482. How to request an event on the StubHub website. You can reach the corporate office at 415-222-8400. A Personal Loan can help you mitigate losses and get back on track. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. Horrible customer service. Enter your gift card PIN in the PIN field when prompted. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." 1:00. Click that link and you're good to go. It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. To reach Customer Support call 1-866-788-2482. We encourage sellers to prepare for these regulatory changes by inputting your TIN as soon as possible into your StubHub Account. As for other major vendors, Ticketmaster and Live Nation state on their websites that they automatically refund canceled shows. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Make sure your email address is spelled correctly. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. A million dollar company can not compensate a loyal customer a few hundred bucks. There you will see your canceled event credit along with a link to request a refund instead. / What happens when an event is canceled. The seller would net $85.. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Does StubHub have live chat? Remember, your order is covered by our FanProtect Guarantee." I received an access code that didn't work and Customer Service asked me to give the seller a little time. From everything weve seen, the StubHub customer support is quite thin, to say the least. Combined with viagogo, we now span 90+ countries around the world. DMing or direct messaging is sending a private message to one of the moderators, NikkiM -https://stubhub.community/t5/user/viewprofilepage/user-id/724, KattW -https://stubhub.community/t5/user/viewprofilepage/user-id/8, AllyD -https://stubhub.community/t5/user/viewprofilepage/user-id/24, Paul -https://stubhub.community/t5/user/viewprofilepage/user-id/25. Viagogo, a tickets marketplace, bought StubHub in February 2020. Find contact information here. Sometimes email clients send our first email to a spam or promotions folder. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. North Carolina Reached out to customer service twice still can't list tickets. I have an email stating "Remember, your order is covered by our FanProtect Guarantee." Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. Cannot believe that I was stupid enough to use StubHub I will never use you guys again I will tell all my friends to stay away unless you want to get ripped off! A spokesperson for KeyBank Center said the company is in the process of issuing automatic refunds to customers who used the original point of purchase, which was tickets.com for the Adam Sandler show. Congratulations on your sale. StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. Contact us United States and Canada. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Please note that all sales are final, and refunds are only allowed in limited circumstances , as explained in our Purchase Agreement: If your event has been cancelled and not rescheduled, no action is required to receive a refund. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your . Find help with your questions from other fans through our own peer-to-peer community! "The return of live events, the input of customers, partners, and regulators, and the . Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. AND TOLD ME THAT "Recine. If you think you're eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. (Business Insider calculated that the payments in seven locations were more than $16.7 million.). Click on any of the links and there is a private message link on the moderators page They can assist you. We'll do our best to get back to you in the next 24 hours. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. StubHub is a marketplace where fans buy from and sell tickets to one another. "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. We will process the refund to your original payment method within 5 days. For obvious reasons, this isnt usually a satisfying compensation. And 2 hours before the game I had no listings active. These are often free tickets the seller can relist. We have a great help article here which provides the steps to list these Mobile Transfer tickets. How to reach a live person: Speak "customer service" at first prompt. No problem. Phone Call 1-866-788-2482. Stubhub said they have the seats were listed until a hour past kickoff. Check out the table below to see the best alternatives to StubHub. On March 7th, StubHub emailed Marrali a copt of its refund policy. Use of this website signifies your agreement to our. If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100% FanProtect Guarantee Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. You already know that. Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 but I havent been able to get in contact with anyone from StubHub. on 2/28 at 12:51PM And on Friday, the Galaxy announced that the third game between the Los Angeles rivals, taking place on Friday, August 24, is officially sold out for StubHub released its fourth annual preview of the most in-demand touring acts for the summer of 2018, and Taylor Swift returns to the top of the list; U2 topped the list last summer and Adele in 2016. The deal requires StubHub to honor its refund policies and not change its refund policies for purchased tickets unless the purchasing consumer consents to the change. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at . If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. Dorado, PR 00646, Metro Office Park Please note that, for canceled events, no . I was only given the option of the credit and the event was in CA. 03-31-2022 08:37 AM. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your dispute by sending this form to StubHubs legal department. This material may not be published, broadcast, rewritten, or redistributed. From everything weve seen, the StubHub customer support is quite thin, to say the least. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! In other words, when it can be too late to get a refund. Mobile transfer tickets are transferred to you and viewed on a mobile phone Youll need an iPhone or Android phone to scan your tickets at the gate. You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! No. Hawaii Opinions are our own, but compensation and in-depth research determine where and how companies may appear. Copyright 2020 Scripps Media, Inc. All rights reserved. We do still love going to events and want buying tickets online to be easy and safe. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund. Offers may be subject to change without notice. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Your TIN is typically either your Social Security Number (SSN) or Employer Identification Number (EIN) for businesses. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. I was a no show due to a soft water flooding of o 6:00 AM - 7:00 PM PT weekends. Owned by eBay, StubHub serves as a direct ticket marketplace for ticket reselling Tickets are often mailed from the ticket holders to ticket buyers directly. I saved to buy expensive tickets as a gift for my wife and now we cant go. I would like to request a refund for the cancelled Billie show versus the credit that Ive received. SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. Personal Loans can provide financial relief during an emergency. And the exact same seats they re listed and sold for a different amount sold and the payout. It is free to list tickets for sale, and to search for tickets to buy on StubHub. DoNotPay can be by your side during the process and help you sue any company in small claims court. Supervisor " would NOT SPEAK WITH ME. If refunds for your event are approved by the Event Organizer, you will see a "Request a Refund" link in your online account. Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Marrali tried for nearly a month to get a refund from StubHub, but had no luck. where can I go to use activate the voucher so I dont lose that as well. If I did I woulda dropped my price or took my friend to the game. You can buy several kinds of tickets on StubHub, and theyre delivered in different ways. Dollar Scholar Asks: Why Can't the Government Just Print More Money? They say $0.00. After the switch, you will enter the email address you use to access the community in order to reset your password. If you feel like StubHub cheated you, you could take action against them. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. Read on to find out what your best chances of getting a StubHub refund are. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. Sorry we couldn't be helpful. Open a new browser and try logging in again. You never know when you might find yourself financially strapped - the good news is you have options. After the switch, you will enter the email address you use to access the community in order to reset your password. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many . How do I complain to StubHub? Since its inception 22 years ago, StubHub has grown to 800 employees. Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC On Tuesday, StubHub agreed to settle a complaint filedbyYost in Franklin County Common Pleas Court in Columbus. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets Covid 31 Refunds 41 StubHub 211. Apply your StubHub balance during checkout on your next purchase. What Is Public Liability Insurance For A Wedding?