Apply now and a member of our team will work quickly to review your application and provide next steps. Independent Contractor Easy global collaboration. But, the site does not guarantee that youll take calls during those hours. The agent community comes together regularly for regional Roadshows, "coffee talk" sessions and fun social media . Okta offered exactly what Live Nation needed. Assist customers with orders, questions, and returns. GROW YOUR BUSINESS No matter what industry, use case, or level of support you need, weve got you covered. They appreciate the price (there is a free option also), ease of install, usability, and the option to schedule checks and provide detailed reports. Some clients also pay commissions. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Watch as agents talk about their passion for helping people, and how being an independent contractor gives them the freedom to live on their own terms. Start building with powerful and extensible out-of-the-box features, plus thousands of integrations and customizations. https://join.liveops.com/work-from-home-call-center-jobs/ As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. See Capabilities for more details. Across the country. Independent Contractors are responsible for expenses and control their profit and loss. We've been partnering with Liveops since 2010 for all our inbound needs. Rather, you are self-employed meaning you work for yourself, or your business. Hello, Liveops. First, check out our frequently asked questions about the agent experience and application process. As an Independent Contractor Agent, you can: Our Clients look for people who are comfortable: Successful Independent Contractors will have the following skills: As an independent contractor, you will submit invoices and receive payment for completed services. ; The user selects the Duo Security option. It means there are no open holes in our infrastructure., The IT team is no longer occupied with maintaining servers, running data centers, or answering endless password reset questions. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. Developer Center. Goodbye long commutes, rigid schedules, and busybody managers. Earning potential. Find ready-to-work contractors where and when you need them. Secure your consumer and SaaS apps, while creating optimized digital experiences. Still have questions? Liveops Nation - Virtual Call Center Community. Most opportunities pay a per-talk-minute ratebasically, the more calls you take, the more you earn. This means you can choose when, where, and how often to work! Our technical teams worked with the support team from Okta Customer First to really come to grips with the product; from there the major rollout was four or five months afterwards.. Learn More Hear from Real Liveops Agents What's it like to be self-employed and provide virtual contact center services? Liveops Okta. Live Nations 15,000 global employees produce thousands of concerts and festivals and facilitate sales of half a billion event tickets each year. Login. *As a self-employed independent contractor or business owner, you arent an employee, agent or representative of Liveops. To find out more, read our Privacy Policy and Cookie Policy. Minimum 1 year of phone based, customer service experience, Computer skills including navigating multiple tabs, windows and systems, Fluent and proficient in spoken and written English, Comfortable empathizing and remaining patient with difficult callers, Complete an application to join Liveops Nation, which includes passing a backgroundcheck, The backgroundcheck requires a $24.99processing fee paid directly to our vendor, We have a variety of programs starting every week. Reach out to us. Liveops works hard every day to make peoples lives better by providing flexibility to agents, scalable solutions to clients, and meaningful work to employees. By giving agents the autonomy of being independent contractors, Liveops attracts - and retains - a flexible, nationwide network of experienced, reliable and motivated agents. Okta allows us to deploy those apps almost seamlesslywe can just push them out to people as and when they need them., Okta is accessible anywhere, from any deviceMac, PC, tablet, laptop, or mobile. Read more. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. By giving agents the autonomy of being independent contractors, Liveops attracts and retains a flexible, nationwide network of experienced, reliable and motivated agents. If you have not created a ticket yet then you would need to register or create a new ticket to begin. Since you are self-employed, you should not represent to anyone that you are an employee of Liveops or any of Liveops clients. It was as simple as they said, adds Myers. My job is to equip our employees, he says, and to reduce friction: anything we can do to make their job easier, from a tech standpoint, we need to do it.. Actual earnings may vary depending on client opportunity and support required. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . It changed what we focus on as IT, he says. Cons are having to provide your own equipment. That meant finding an identity management solution that was easy to use and flexible, and one that integrated with a broad range of applications. Sitting for free I might add., Side hustle success stories: Selling on Etsy, 5 New hustles good, promising and pretty bad. And unlike other potential identity management solutions, Okta could meet Live Nations 100% cloud mandate. Support staff employees are great and work hard to keep us busy and motivated. Work from home. Okta goes so much further than other providers, Huckabay says. Its a huge, huge advantage for us, says Myers. Improving Peoples Lives. Keep in mind, the more you service, the higher your earning potential! I literally used to sit 5 and 6 hours with 3 to 4 calls., You are an independent contractor at LiveOps. I enjoy the bonuses and pay, the scheduling of my hours when I want to work and how much I want to or how little I want. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Managing multiple systems, programs, and screens simultaneously. There is virtually no support system and virtually no income after spending weeks in training., I have been working with liveops on and off since 2014. Enjoy the freedom and flexibility of being your own boss. Silicon Valley 203 Redwood Shores Parkway Suite 260 Redwood City, CA 94065 Director of Customer Care, healthcare organization. GM Regional Customer Care Operations, major utility. They don't promise a set rate of pay, but maintain that most companies pay 25 - 45 cents per minute but only when the representative is online. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); A quiet place to work online. Which equals no money! Support. The world's largest organizations trust the Okta Browser Plugin to protect their people's passwords and securely log them in to their business and personal apps. I still love it., You make your own schedule. Are you an employee? Status. Be the customer care voice of top brands, providing best-in-class service. Norton 360 with LifeLock helps keep your digital life safer. Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. And with all that moving around, jobs, The best places to find a tutor are also the sites that are the best places for freelancers to, One-quarter of Americans are looking for a holiday hustle to help defray the high cost of seasonal, Have a skill? Scottsdale (headquarters) 1365 N. Scottsdale Rd Suite 390 Scottsdale, AZ 85257. That included over 100 applications and over a petabyte of data., It was a bold and unusual move, and the impact on the company has been huge. This was a tight category! Agent Login Username / Email Forgot password? Remember me. Login. You may also receive performance-based pay or other incentives. Onboarding is also simpler: new employees now receive login credentials and access to all the tools they need on their first day on the job. By Veronicas pandemic story is unfortunately all too common. Forgot your password? 401 (k) (Traditional and Roth) Employer Matching Opportunity Time Off. *****Get the free guide HERE https://www.teacherdaesha.com/getting-started-. Scottsdale (headquarters) 1365 N. Scottsdale Rd. Not sure which client opportunity (or opportunities!) Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. Live Nation Entertainment (NYSE: LYV) is the worlds leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Sponsorship. Pay, Vacation time, You get to work from home. Okta was leaps and bounds ahead of all the other providers, says Myers. Liveops has deep experience supporting Medicare and Medicaid security and compliance protocols, along with stringent HIPAA compliance. Okta has the same vision we do, Okta is working with technology partners that fit with where we're going. For example, Live Nation currently uses one cloud provider; and Huckabay is in the process of implementing a second cloud. Ditch the paperwork and endless manual tasks. Not everyone will be as precious with your business as you are. Want to give someone something unique this holiday season? You can also manage cookies in your browser settings. Username or Email Password. We use cookies to improve your experience on our website. The cons are being able to work in your own home. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. . Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. No problem. Attack Protection. All rights reserved. Universal Login. Intelligent Users verify their identity by . The organization relies on Okta to provide streamlined, secure, and consistent access to all its appsensuring daily work can be done effectively anywhere, anytime, and on any device. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Qualify and onboard contractors in record time. No problem. Pros. Freedom. Join Liveops Nation and experience the freedom and autonomy of being self-employed! Hard to get in contact with managers for help. IT Support You are using an unsupported browser. Forgot password? Get started on your new home business Flexibility. We use cookies to improve your experience on our website. When the unexpected happens, we can help you quickly add a virtual work force to maintain business continuity. Come on board! This field is for validation purposes and should be left unchanged. No ones done this, Huckabay says. Liveops path to becoming an Independent Contractor Agent: Independent Contractor Agents choose their own schedule by self-scheduling in 30-minute blocks. Onboarding employees has become much more efficient. Life doesnt always run on a schedule. Liveops Nation Login. Copyright 2023 Liveops, Inc. All rights reserved. They were cumbersome, and the systems didnt work very well if you were off our network or on a mobile device. As a result, deploying new apps to employees was also a complex process. Learn More. ), A corded headset compatible with this telephone, A dedicated landline with telephone service, the ability to pass (and pay for upfront) a background check, A computer with a wired connection to the internet, Processor: 3 GHz Intel Pentium P4 processor or better. Youll rest easy as the Openforce platform collects and stores contractor records in one, convenient place. Since you are self-employed, you are in control of your profits and losses. Users see the Duo Security factor as a way to authenticate themselves when they sign in to Okta or access an Okta-protected app. We are seeking Independent Contractor Agents to provide virtual services to our clients customers, spanning a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance, Energy, Government and Tax Support. Your customers deserve the best at every touchpoint. When an IVR cant answer a customers question, the VirtualFlex platform delivers a live US-brand certified agent to help find a solution. Money is amazing, but like every job there are flaws. Help patients get the most out of treatment plans. Then, this is the place where you can find some sources which provide detailed information. Once the Openforceplatform was in place, a major pressure point was released. This means you can choose when, where, and how often to work! Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. You are paid the the talk/email minute when working so your pay for each day will vary. Liveops online contact center opportunities put you in the drivers seat, giving you the flexibility to be self-employed set your own hours and work from anywhere. Learn about Liveops Enterprise Solutions Click Here . Liveops is a recognized thought leader in the virtual contact center and customer service industries. Pass a self-funded background checkThis business expense (just $24.99) is required by our clients and is the responsibility of the applicant. Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. To find out more, read our Privacy Policy and Cookie Policy. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Now we can focus on making sure IT is partnered with the business in everything they do.. View our background requirements here. Everybody likes to hear way to go sometimes, which is how it works at Liveops. Theres a lot I love about working with Liveops but what I love most Joan found out about Liveops one day at the grocery store. Easily connect Okta with LiveOps On-Demand Contact Center or use any of our other 7,400+ pre-built integrations. We would like to show you a description here but the site won't allow us. Even with an eagle-eye, compliance can cause its own issues internally: Too much time spent recruiting and onboarding. REDUCE RISK Rest assured your contractor compliance is always audit-ready. Sign an Independent Contractor Agreement. Huckabay describes his vision of the future of work: enabling people to work from home, offices, or shared office spaces. As a lot of people in the company say: it just works. Global event powerhouseand a tech leader, Reducing friction in a crowded IT landscape. And this month two of the best teaching, We've reviewed 5 new hustles this week, which provide good opportunities for designers, notaries, Basic strategies to survive inflation involve spending (or saving) less or earning more. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organizations needs. Apply now and a member of our team will work quickly to review . The sign-in URL is the web address you use in your desktop browser to access your company portal. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. With 15,000 employees working in different time zones, in different locationsin offices, airplanes, trains, everywhereand on different devices, having best of breed tools and consistent access to them is crucial to the smooth operation of the company. Heres a direct link to where you can sign up. While entering a new year is often associated with self-reflection, its also an opportunity for businesses to take a step back, assess, and recalibrate, too. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Knowledge Base. You dont have to do anything else.. FLEXIBILITY AT SCALE. Operating System: Must be one of the following: Browser: Google Chrome (latest version) or Internet Explorer 11, Monitor: Capable of displaying at least 1024 X 768 pixels. Health, Dental & Vision. Click herefor technical info. Implementing Okta enabled efficient use of communications and collaboration tools that are crucial to a global workforce accustomed to working anywhere, anytime, on any device. That syncs to Okta and then that person cannot access any applications. Copyright 2023 Liveops, Inc. All rights reserved. Hundreds of enterprises have trusted Liveops to improve their customer experience by leveraging our VirtualFlex platform that includes exceptional talent, award-winning distance learning platforms and top-ranking security standards. Learn about Liveops Enterprise Solutions Click Here . With Liveops' VirtualFlex platform, you don't pay for brick-and-mortar overhead. Liveops has been a great partner helping us to pass tough times with an outstanding level of flexibility, especially during the pandemic period. Its all part of keeping Live Nation at the forefront of cutting-edge technologyand Okta will be a part of that journey, every step of the way. The notion that you have to commit your time, but they wont necessarily pay you for those hours strikes us as patently unfair. Scale your processes and free up resources by outsourcing administrative operations with Liveops agents. process. Check the Eligibility requirements and make sure were currently accepting applications in your state. Our well-known clients are seeking Independent Contractors to provide virtual services to their customers across a variety of industries including Are you a Licensed Insurance Agent looking for a flexible opportunity? Or you do, but sit & sit with few to no calls? You don't necessarily have calls every . Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor onboarding, retention, and payment processing. He sees a role for Okta in all of it. To connect with a product expert today, use our chat box, email us, or call +1-800-425-1267. You get to dictate when and how often you commit to providing services. If agents are expected to honor a certain numbers of commits then LiveOps responsibility should be to ensure that there is a steady call flow., Larry Ludwig may well be the poster child for why people recommend blogging as a side hustle. Okta enables our employees to get to their applications wherever they are and enables a mobile workforce., Once Live Nation decided to implement Okta as its identity solution, the company was able to deploy the software quickly. Earning potential. Authentication (SSO) API Event Hooks Inbound Federation Inline Hooks Outbound Federation RADIUS SAML Workflow Templates Workflows Connectors SWA OIDC Now we can really focus on our business partners, employees, and customers., As part of that transition to the cloud, Live Nation needed to ensure its global employees had secure, consistent access to critical applications and collaboration tools.