Even if you've just ridden it, the battery may not be sufficiently charged. Make sure the petals are level with each other and on a flat surface. What did the brake pad rubbing sound like? Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. Dont try to work around damaged partsthey can cause further damage to your scooter and possibly put you in danger. Once you ensure the position is correct, gently slide the pack into the tiller. 110 20 I absolutely love this scooter. 0000256654 00000 n But, as soon as it worked for quite some time, it started showing various problems. All rights reserved. E1 - Communication FailureE2 - Brake Lever FailureE3 - Handlebar FailureE4 - Motor FailureE5 - Controller/Body End Failure. New comments cannot be posted and votes cannot be cast. Grab the new battery pack and ensure that your are installing the battery pack correctly. This often happens if you plug in your Gotrax into an outlet on a power strip rather than directly into a wall socket. Our combined issue is we have been getting run-around from the company's support and are looking to see if others are having similar problems. If you find yourself in this situation, follow these steps and your Gotrax will charge up just like new! Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Turn the key or power switch on and engage the throttle all of the way. Even if just pressing for a second - Kind of scary actually. If the scooter is off but still takes off, this means that the control box is damaged. If the scooter works after disconnecting the brake switch then the brake switch is defective. 0000005863 00000 n To power the scooter off, press and hold the red button for 5 seconds. The BBB's grade of "F" still . This is the best method to factory reset GOTRAX GXL V2. The odometer illumination was bright. Electric scooters are the folding, stand-up variety - a grown-up version of the kick scooters you may have used as a kid. Next, check to see if there is any damage to either end of your scooters charging cable. Not much help really. 0000008779 00000 n Fix Water Leaking From Air Conditioner. Make sure all connections are secure and there arent any exposed wires or noticeable burns. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty period. GoTrax had previously held a 1-star rating based on reviews on its BBB page, but has since increased to just shy of 4-stars with a current 3.94/5 review score. GOTRAX GXL V2 Commuting Electric Scooter - Black $379.99When purchased online Out of Stock About this item Highlights Speeds up to 15mph Up to 12 miles on a single Charge 8.5" PNEUMATIC TIRES Hand Brake Reinforced frame support riders up to 220 lbs Specifications Dimensions (Overall): 14.9 Inches (H) x 7.8 Inches (W) x 39 Inches (D) hb```b``b`B uHGC@Z&yn)~v@P U I=@:Yg'j][ 3JSK>X~3S$)-BKD'y&Mj<>#2&w+[2DS/4dN P]-zWi^3wXBK :~f 12`L,@" TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. Beeping can also indicate uneven pressure on the hoverboard sensors. But when I press the throttle, nothing happens. Reattach the console/head unit by sliding it back into place. Please Note, some electric scooters share error codes. Free standard shipping with $35 orders. So in short. As an Amazon Associate I earn from qualifying purchases. Create an account to follow your favorite communities and start taking part in conversations. Its possible that you got a defective battery. It sounds like a bad battery but checking the connections is the first step. Here is a link to find the manual for your Gotrax hoverboard. Yes, you read that right. The motor does make some noise when first accelerating but goes away. This was fixed with the company sending a replacement tire. So far so good for me. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. Do you think most of the lower-priced scooters are having these problems? They cannot show error codes. (If you see an issue, please stop and consult a technician before proceeding.). This Tuesday I have a brand new scooter coming that was $1400 so hopefully I can kiss these issues goodbye. The GMAX is one of our most powerful electric scooters to date. If your Gotrax hoverboard will not turn back on you are experiencing an issue. Of course, with any new or growing technology there are often hiccups along the way. Of course, with any new or growing technology there are often hiccups along the way. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. GOTRAX - F5 Electric Bike . Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. Has been extremely slow to respond with replacement parts. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Entice customers to sign up for your mailing list with discounts or exclusive offers. GoTrax GKS: Specs. 0000002873 00000 n If we can't repair it, we'll send you an Amazon e-gift card for the purchase price of your covered product or replace it. 0000006755 00000 n Roller Blades/Bikes. Include an image for extra impact. It will display all specifications more visibly. I had my second issue within 17 business days of receiving the scooter. The difference is, these are much more fun! Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. Got stranded away from home and had to push it home in this mode which was super difficult and frustrating. So, 3 hours for 4 bars = 45 mins of charging time per bar. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. Beeping can also indicate uneven pressure on the hoverboard sensors. You may need a replacement battery if your current one is faulty or has sustained physical damage. In removed the old handle bar and battery and installed new one. Is a fire hazard. Easy Fix but time consuming. error: Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ), Learn more about troubleshooting the Apex, Learn more about troubleshooting the XR Elite, How to Change your Electric Scooters Brakes, Learn more about troubleshooting your hoverboard, How to Assemble the GOTRAX Eclipse Electric Scooter, Hawaii Begins Electric Bike Rebate Program, Unboxing & Overview: The Flex Electric Scooter. Contact: kevin@ocproscooters.com or text: 714-420-1311. Save my name, email, and website in this browser for the next time I comment. $799.00. Find low everyday prices and buy online for delivery or in-store pick-up. Aug 15, 2020 I will come back and edit the post if I experience anything that you've listed. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. 0000009925 00000 n Take care of your ride so it can take care of you. Finally, take off any dust caps and make sure that both ends of your wire are clean before reassembling everything back together. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. Though I realize the limits of a $250 scooter I am researching a longer range one for my commute to work. Here is a link to find the manual for your Gotrax hoverboard. This scooter is giving a E3 Error code and the manual simply states to replace the console. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. 110 0 obj <> endobj xref It goes fast and I can go up big hills . Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. Using the 4mm Allen wrench, remove the two screws and locking hook that are used to secure console to the tiller. Reply, How can I change the Inner tube on the gotrax, bossmanron747 - Turn the key or power switch on and engage the throttle all of the way. Yes Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. How do you check the odometer on the GXL V2? Also, make sure to run through a full charge and discharge cycle of your battery before riding again, just to ensure everything is in proper working order. Not much help really. In either case, bring it back to wherever you bought it for further assistance and warranty coverage. Shop GoTrax G4 Commuting Electric Scooter w/ 25mi Max Operating Range & 20 Max Speed Black at Best Buy. If the wheel spins only when the battery charger is plugged into the scooter then the . Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! I err on the conservative side, and would rather "under charge". If still showing error code, contact Customer Support for assistance. I requested a refund. After fully charging, I prepared for the first ride with the new parts. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. When it comes to hoverboards, the magic fix-all is called recalibration. For example, only standing with one foot on your hoverboard can cause some models to beep. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. I was super encouraged as the handle bar looks a little different from the original version I received, better. Of course, you could also have an issue with your battery. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. If the battery is fully charged, then the issue is likely with the motherboard or wiring. E02 - Adjust your brake calipers so that they operate effectively. We'd simply like our problems fixed but also do not want others to experience the frustration and inconvenience this has caused us. If it is not at or above the proper Voltage after recharging for 8 hours then it may need to be replaced. From loose power cables to defective charging ports, theres always a solution to make your Gotrax scooter start charging again! We check over 250 million products every day for the best prices. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. I do hope that the company learns to become more responsive and make these problems rightthats no way to stay in business. Can you please tell us how we can improve this article? 2 Scooter are completely unusable.Which is now costing us additional money as it was the primary method to get to work. Ive taken it to work 4 times already with a round trip of about 11.5 miles (charge at work) and it's been fine. When you plug your charger into the wall, the indicator light will turn green. E5 - Replace controller / replace entire product. Kid really loved the speedometer and the cruise control feature! Since battery indicator has 4 bars, easy to do the math. If this does not work, replace the console. Reply, Took mine to the local bike shop. The tiller is constructed differently bc in the elite, the brake wire runs through the inside of the tiller, whereas in the xr and ultra, the brake wire runs on the outside of the tiller. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. Resolved through warranty, in the mail. Contact an authorized service center for more information about replacements. Find your product below and click the link to be directed to the specific information for troubleshooting. These are as follows. These codes will pop up over your console's display when there are issues within your electric scooter. If the wheel spins only when the battery charger is plugged into the scooter then the battery pack is defective. 0000007190 00000 n Gotrax recommends 3-4 hours for charging time. When the scooter is powered on, press the power button 3 times to switch the speed unit display. No. Here is a link to find the manual for your Gotrax hoverboard. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. In addition, I now have the old lithium ion battery I need to figure out how to dispose. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. You can recalibrate your Gotrax hoverboard by following the instructions above. There are many possible reasons why your Gotrax hoverboard is not balancing. Visit the Gotrax . EDIT 3/31/21: GoTrax has fixed our issue and have replaced the faulty scooter. If you run into any issues I recommend reaching out the customer service/ technical support for further assistance. Disconnect brake cable (Handbrake Edition Only), Reconnect the brake line (Handbrake Edition). Include an image for extra impact. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. Test The Battery Pack On A Scooter That Runs. I ride it to work every day rain or shine and haven't had any problems so far but today it was raining and Im afraid it has water damage potentially. Amazon and the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. I was disappointed with the v2 we received, which is a shame since it really was a fun scooter. 20 MPH Max speed and durable 10 . 0000017087 00000 n Looking For The Best Lock For An Electric Scooter? Look down the tiller and ensure the pins are grouped together tightly and free of arching or debris. I am on the hook to pay for shipping to send back their poorly made products. Has refused refunds. 0000001330 00000 n Range: 4 miles (est) Max. Choose a size and copy the code below to embed this guide as a small widget on your site / forum. I tried these fixes and the problem got solved. You will see the LED lights start to flash. 0000003099 00000 n One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. . Update July 31: my gxl v2 is still riding well, I just pumped the tires up to 45 psi which greatly improved speed and rideability. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Therealjondotcom 3 yr. ago. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. New Safe Step Technology - Both feet must be placed on the . Check Out Our Guide! Turns on but shows zeros no matter what. Only tools required are the 4mm Allen wrench and a set of pliers. Power completely shuts off while riding. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. trailer <]/Prev 856594>> startxref 0 %%EOF 129 0 obj <>stream Repair frozen GOTRAX GXL V2. They can be reached at gotrax.com TROUBLESHOOTING This scooter is covered by a 90-day manufacturer's warranty that covers will respond to the email but the response itself is not helpful). 0000002509 00000 n If you cant find any blown fuses, its possible that your charger is malfunctioning or your scooter is defective. There is no doubt that hoverboards are a popular and fun way to get around. The key is to build your own vehicle with its own motor coil wire. Tighten the screws firmly. Powered up the scooter. For further repair and troubleshooting help please visit our repair help area. This is one of the most common problems we hear about, so it's always worth checking first. Expect More. An awesome member of our community made this guide. Problem 1: Electric scooter losing Power The first thing you should do is check the battery. Took 8 business days to fix (total of 11 calendar days). Theres a good chance that you are charging your scooter but not getting a charge because there is something wrong with your wiring harness. If you find any damage, replace it immediately. GoTrax V2 Not Working. Learn more about your GOTRAX from full overviews and specs to troubleshooting. On that same hill last week I got about 16 top speed. In this video we take a look inside a GoTrax G2 Scooter. When GOTRAX GXL V2 display is blacked out you can release Power Key. Find helpful customer reviews and review ratings for Gotrax Vibe Electric Kick Scooter, 6.5" Foldable Commuting Scooter for Kids 8-15, 12 MPH & 7 Miles Range E Kick Scooters for Kids, Teens, Boys and . Install the locking hook and the two screws into the head unit. So frustrating. This is telling you the charger is working. After recharging test the Voltage of the battery pack to make sure it is at the proper Voltage. *You may need to perform a recalibration up to three times to fix your issue. Of course, you could also have an issue with your battery. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. This electric scooter comes with an updated, brighter headlight and a larger LCD screen. Post adapter arcing when plugged in. This is telling you the charger is working. If your Gotrax hoverboard will not turn back on you are experiencing an issue. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Watch out world! The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Usually I have to play around with the throttle such as push down very gently and slowly to fix the problem. The console on the scooter displays speed in MPH, battery life, and headlight. Cruise control automatically goes on every time when riding. Entice customers to sign up for your mailing list with discounts or exclusive offers. 0000000696 00000 n Bolts provided are rusted - poor quality control. They did not respond for 3 days, then said I was outside of the 30 days window which was untrue based on when I filed my request but true based on when they responded. Hold down the power button for 10 seconds. If the unit has a brake cable running to the hand brake, you will need to disconnect the line before proceeding. )601368 cr5`M L&@)1(\x@ nh endstream endobj 111 0 obj <>>> endobj 112 0 obj <. You can now turn your hoverboard back on.*. You can recalibrate your Gotrax hoverboard by following the instructions above. You may want to check your fuse box to see if any fuses are blown. I do like the scooter and hopefully it will be fixed so it can be used for friends and a spare. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Kick stand wobbly. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. I continue to struggle with GOTRAX's customer support team. All night charging leads to 15 minutes of riding. Easy fix but annoying. Expand the connector pins just the slightest to make sure everything is snug when you put it back together. Front tire making a very loud noise. Hmm, I'm thinking I have one of the old GoTrax GXLs (bought it last year). It is possible to check the voltage of your battery using a voltmeter. Gotrax XR Elite Electric Scooter, 18.6 Miles Long-range Battery, Powerful 300W Motor Up to 15.5 MPH, 8.5" Pneumatic Tires, UL Certified Adults Electric Commuter Scooter 1,360 $52999$629.99 Join Prime to buy this item at $445.19 FREE delivery Thu, Feb 16 Small Business More Buying Choices $369.11 (4 used & new offers) This issue is new and is being looked at now.. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. If your Gotrax hoverboard will not turn back on you are experiencing an issue. As we were packing it up to be returned, found that disconnecting the handlebar freed up the front/drive wheel, indicating maybe a controller issue vs a motor issue (or maybe both). 0000002170 00000 n Codes often have simple solutions and we are here to assist. Gotrax G3 Plus Electric Scooter, 10" Pneumatic Tires, Max 18 Mile Range and 18Mph Power by 300W Motor, Foldable Escooter for Adult Unisex. Gotrax has also added a longer battery life. This is the simplest and easiest way to remove and install a new battery in your Gotrax GXL Scooter. Need help troubleshooting a scooter issue? To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. We appreciate you customer service and willingness to do the right thing! I requested a refund. You will see the LED lights start to flash. Looking For The Best Lock For An Electric Scooter? Find your product below and click the link to be directed to the specific information for troubleshooting. I'll monitor the post to see if these are isolated or widespread. You can now turn your hoverboard back on.*. I have given up on this company doing the right thing. All electric scooter have a fuse or a circuit breaker. Doesn't matter if the battery is charged or not. GoTrax electric scooters are a popular choice for commuters, recreational riders, and kids alike. Weight: 17 pounds. If your charger does not turn green when you plug it in, your problem may lie in your charger. Electric Scooters are fun for all people big or small, young or old, fast or slow; There is a scooter out there for everyone! Max speed: 7.5 MPH. Also if there is a critical mass here, we may be able to have the company fix their problems. 0000047449 00000 n If you can not grip the top with your fingers use a pair of pliers to assist you. Thank you GoTRAX for fixing my 7 year olds birthday gift! Electric Scooters For example, only standing with one foot on your hoverboard can cause some models to beep. The scooter is barely accerlating (I can only get it up to 7 or 8 mph on a flat surface and not over 3mph on even . When you connect the charger to the hoverboard it will turn red to let you know it is charging. 51 4.7 out of 5 Stars. E1, E2, E3 - Remove the console and use a soft rag to clean the connector between the console and battery. Down a hill I got up to 19 mph on the speedometer. Then plug your charger cable into both ends and leave it overnight. Make sure the petals are level with each other and on a flat surface. If you return the product because you don't like it (and not because of a defect on arrival), the return shipping costs will be on your end, and the scooter will have to have remained undamaged. Error Codes These codes will pop up over your console's display when there are issues within your electric scooter. Motor stutters with rapid jerking and wont go.. possible motor failure. Check Out Our Guide! This problem could be caused by many different things. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. Has expected us to be scooter technicians to diagnose the problems. Remove the console/head unit from the scooter by putting one foot on the scooters base and lifting up on the handlebars. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. Fuses are usually located on the outside of the scooter, or under the footplate in the wiring harness near the battery pack. The speed of the GKS kids scooter is locked at a safe but fun 10mph. In all cases the company has been slow to respond. Make sure the thread part of the console aligns with the drilled holes for the locking hook and gently press down to ensure the console is secure on the battery. The Compact 25v.2 Battery and 150 Watt electric motor powers the GKS for up to 7.5 miles per charge. Press question mark to learn the rest of the keyboard shortcuts. We'll go through each electric scooter and the error codes that occur. This scooter is giving a E3 Error code and the manual simply states to replace the console. Thus can not charge scooter. Check the lights, the brakes, and all the features, and make sure they are all working properly. But some parents may balk at spending more than $100 on an electric scooter. Now you are finished and ready to test your work. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. Shop safe on GOTRAX Official website. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Remove the footplate to access the batteries and wiring harness and visually inspect every connector to make sure it is attached. We show a quick view of removing the console, console disassembly as well as troubleshooting the signals to the Console control board from the Throttle Hall Sensor. You feel the scooter lose power and your inertia throws you forward. 0000006275 00000 n We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty .