Reservation or MARTA Mobility Agents name, if concerning a telephone conversation Untapped Breeze cards will lose value if not activated within this time period. To become eligible to ride MARTA Mobility, you must complete an application and an in-person interview and assessment. (Forsyth Street side of the station) You may also e-mail: APPLICABILITY OF REDUCED FARE: The elderly/disabled Medicare reduced fare is applicable to all fixed route services, except E-bus and Paratransit services. Customers may not counterfeit, misuse, or refuse to show specific fare media to MARTA employees. Customer with visual impairment and service animal assisted by a MARTA Mobility Operator Wheelchair users must wait for operators assistance and follow instructions for entering and exiting the Mobility Bus. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. 30 Alabama Street Atlanta, GA 30303 Monday - Friday 8:30 a.m. until 5 p.m. Mobility Operators are permitted to assist customers who utilize wheelchairs or other mobility aids up or down one curb or step unless it poses a safety risk. Personal Care Attendants (PCAs): A maximum of (two) 2 children under the height of 46" may accompany a MARTA Mobility customer free of charge. If approved, the letter of eligibility determination will include instruction regarding how to obtain a MARTA Mobility Breeze card, MARTA Mobility Customer Guide, and Orientation, which explains how to ride MARTA Mobility. Customers who are not satisfied with the MAC subcommittees decision, will have an opportunity to appeal to a panel consisting of at least three (3) MARTA managers, who are independent of MARTA Mobility, who will hear and rule on the appeal. Conditional eligibility (some trips). After the applicant has reviewed and verified the information, he or she must provide signed authorization for a Health Care Professional to release information. to request that an application be mailed or emailed to you. University Program. Customer Service. MARTA is dedicated to being here for those needing essential travel during the COVID-19 pandemic. Riders who qualify for our MARTA Mobility service and use their MARTA Mobility Photo ID Card can receive discounted fares when purchasing multiple rides. MARTA Customer Experience. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. The following rules also apply: If you have a suggestion or a comment about our services, please call MARTAs Customer Service Center at (404) 848-5000 (follow the prompts). To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM - 5:00 PM. Customers must present a valid MARTA Mobility Breeze Card or Identification (I.D.) Customer Service. MARTA Transit; Explore how you can get around any personal limitations, Talk with you about what you want to do and where you want to go, Teach you to read MARTAs maps and schedules, Teach you to board, ride and exit the rail and buses, Travel with you on those first few trips so you can feel confident on your own. In this type of eligibility, the person can be reasonably expected to make some trips on the fixed route service. Atlanta, GA 30324-3330, In Person: Click here to download the Mobility/Paratransit Application. Please tap your Breeze card within 30 days of purchase to activate reload value. Exact addresses of both the origin and destination. When a customer accumulates three (3) No-Show infractions within a single month, the customer will receive a Warning Letter, which lists each No-Show infraction. The ADA also includes temporary eligibility for people with disabilities that prevent them from using the fixed route system for a limited period of time. Operators cannot make change. Once MARTA has received your completed application, you will be contacted and scheduled for the second phase of the process, which is the in-person interview and assessment. We don't offer Reduced Fare versions of any of our pass programs. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services. MARTA Mobility. Call 404-848-5000 and start your Balance Protection. Simply tap your card on the Breeze target wherever your riding. Visitors with Disabilities: Visitors to MARTAs service area who are certified with another Paratransit or similar service will be given presumptive eligibility and able to ride MARTA Mobility for up to twenty-one (21) days each year without requiring certification by MARTA. How much does a Reduced Fare Breeze Card cost? A customer traveling from a large office building, medical facility, or other similar area must meet the vehicle at the curb closest to the main reception desk or lobby entrance. 2424 Piedmont Road, NE Please be prepared to pay when you enter the Mobility Bus have your MARTA Mobility Breeze Card or the correct amount of cash ready (operators do not have change). Within seven (7) days, MARTA will provide the customer with written notification of MARTAs decision. Indicate a travel Companion or an authorized Personal Care Attendant (PCA) when applicable. Customers who wish exercise this right to a second level of appeal, should contact MARTAs Eligibility Specialist at. The thirty (30) Minute Ready Window will begin at the stated Ready Time. Download the application (click on the link below), or contact the Mobility Eligibility office at 404-848-5389 to request an application for Mobility Services. In accordance with the ADA regulations, MARTA reserves the right to negotiate trip requests up to one (1) hour before or one hour after a customers requested time. Drinking alcoholic beverages and open alcoholic beverage containers are prohibited. The Warning letter will remind customers of the No-Show and Cancellation Policy and how to avoid future infractions. MARTA runs hundreds of buses over 91 routes covering over one thousand route-miles. If the thirty (30) minute ready window has ended and the Mobility Bus has not arrived, the customer should call the ETA line at. Day and time of experience . 404-848-5000 . Operators are not permitted to handle service animals. The Americans With Disabilities Act of 1990 (ADA) requires MARTA and other public transit agencies throughout the country to provide complementary paratransit service, or equivalent public transportation to individuals with disabilities who cannot board, ride or get to an accessible fixed route bus or rail station because of their disabilities. Customers may also call Reservations and speak with a CCR to cancel a trip no later than 5:00 PM the day before the scheduled travel date. MARTAs fixed-route buses, rail cars and rail stations are designed to be accessible for seniors and individuals with disabilities. You can also contact MARTA customer service: 404-848-5000 or email: schedinfo@itsmarta.com. Mobility Fares; Partnership Program; University Program; Student Program (K-12) Group Discount; Parking. MARTA Employee Self-Service We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. Same-Day cancellations must be made at least two (2) hours before the scheduled ready time. The Metropolitan Atlanta Rapid Transit Authority (MARTA), operating within Fulton, DeKalb, and Clayton counties is committed to providing safe, reliable, timely and clean public transit services to all of our customers. 404-848-5000 . The PCA may either be an employee of the customer, a relative, a friend, or a care provider. 2. The call center is voice automated on Saturdays, Sundays, and holidays for next day service only. If customers have been charged with No-Shows that meet or exceed three (3) times the system average for No-Shows during that month, the No-Shows are deemed excessive and MARTA will send written notification of intent to suspend service. Parking Availability; Parking Fees; Key Parking Status; More. Customers on Subscription Service must adhere to the cancellation policies or the Mobility Bus will arrive as prearranged, and the customer will be charged with a No-Show. The buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta. Door-to-Door service is available to customers who require such assistance. Once on board the Mobility bus, customers should remain seated until they have arrived safely at their destination and the Mobility bus has made a complete stop. MARTA Mobility is a complementary paratransit service that serves 11,000 individuals who are unable to utilize accessible fixed route public transit due to a physical or cognitive disability or limiting health condition. Customers are allowed to bring bikes on buses that are equipped with a bike rack. MARTA Mobility cannot change pick-up times, pick-up or drop-off locations or accommodate requests for early pick-ups on the day of travel. When it does expire, you'll have to provide the same documentation you originally provided as proof of your qualifications. Upon receipt of the Breeze Card, Customers will be asked to sign a written affidavit which acknowledges the following points regarding the use of the Mobility Breeze Card: 1. Once a subscription schedule is confirmed, the Mobility Bus will arrive during the scheduled pick-up window at the same location each day as prearranged with MARTA. MARTA Police (Non-Emergency) 404-848-4900. A MARTA Mobility Service Agent will explain the service and/or mail an application. Eligibility is based on the following three categories: The first category of eligibility includes those persons who are unable to use fully accessible fixed route services. We offer Reduced Fare Breeze Cards to eligible senior citizens, people with disabilities and Medicare cardholders.