Give clinicians and patients the support they're looking for with streamlined, flexible experiences that work the way they do. Save time and boost clinical efficiency with our fully integrated, hands-free products. trouble logging in, password assistance, access to family members information etc.) Select the payment you would like to view. All communications between you and our health care team using Patient Portal are carried over a secure, encrypted connection directly into our electronic medical record. Note: This page should only be . If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. If you do not see a Check-in or Continue Checking In button for a listed appointment, it means the appointment is not available for check-in at this time. Were investing time, resources, and a lot of heart in pursuit of helping to create a healthier future for everyone. Tailor your athenahealth experience to your organizations specific needs with industry-leading solutions. You are responsible for viewing and abiding by the terms and conditions of use and the privacy statements of the other websites. This will bring up a list of all the test results you have received. This website uses encryption software. A link to reset your Patient Portal password has been sent to. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. In order to use Patient Portal, you must have: a personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results); Internet access, a valid email account, software to receive and read email messages, and spam filters set to accept email from our domain; and, Adobe Reader installed (to download a copy of Adobe Reader, please go to, Patient portal is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself. It is your responsibility to monitor these messages. Change your password immediately by completing one of the following options: Please contact your provider's office to register or to verify your information. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. We may contact you for fundraising efforts, but you can tell us not to contact you again. Enter the email address you use to log into the Patient Portal and click, Enter your new password twice, then click. This notice describes how medical information about you may be used and disclosed and how you can get access to this information. If you use the Portal to access or share data with websites, applications, platforms, services, solutions or portals of any third parties (including, but not limited to, any other patient portals offered by any healthcare provider(s)) (each, a Third Party Platform), the privacy policies and terms of such other Services and Third Party Platforms will apply to your use of such Third Party Platform(s). Ask us how to do this. Select an available appointment from the calendar. We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. No, the athenaPatient app does not currently have all the same functionality as your Patient Portal. For urgent matters, call 911. When you use the Patient Portal, we collect personally identifiable information, such as your email address, name, home address, telephone number, ZIP code, age, gender, contact preferences, access times, and account activity. You can send a message to your provider(s) in a couple of ways: Navigate to the Test Results screen by clicking Results in the bottom navigation bar. From here, you can set up access via preferences for those you are a guardian or caregiver. Select the message type from the dropdown options based on the topic of your question. Navigate to the Visits screen by clicking the lower-left navigation button labeled, From here, if you have no upcoming appointments in the next few days, you can click the. We're using athenahealth to help you access your health information for different doctors' offices with just one email and password. We will not use or share your information other than as described here unless you tell us we can in writing. When you click the. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. The athenaPatient app currently includes some of these capabilities, with more to be added as we continue to develop the app. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. If you are a caregiver registering for the Portal, we may also ask for your first and last name, identification of the nature of your relationship with the patient and information related to your access to the Portal. You may not assign or transfer your Portal account or share your Portal login, password or any other credentials with any other person without our consent. You can ask us not to use or share certain health information for treatment, payment, or our operations. As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. Ask us how to do this. Select the message type from the dropdown options based on the topic of your question. What should I do when I get the following error, Something went wrong It looks like there was a hiccup on our side, and were unable to log you in. This error occurs when there was an issue during the login process. If you still cannot view your data successfully after several tries, you should log out of the athenaPatient app and log back in. Select an available appointment from the calendar. By using our website (including, but not limited to, Patient Portal), you agree that the laws of the Commonwealth of Massachusetts, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that might arise between you and any of the Practice Entities. The Portal is not intended for use by anyone outside of the United States. None of the Practice Entities or any of their contractors or subcontractors shall be liable for any loss, injury, illness, damages, or claims of any kind resulting from your failure to timely read messages you may receive through Patient Portal. You are using an outdated browser that is not supported on the Patient Portal. The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. As a user of Patient Portal you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider's office. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Patient Portal. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system. Below you will find answers to commonly asked questions concerning the website. We expect to make athenaPatient available to more athenahealth customers and their patients in the coming months. How do I view messages and/or responses from my provider? The Patient Portal is provided on behalf us and our physicians, employees, managers, officers, directors, agents, and representatives and powered by athenahealth, Inc. (all of the foregoing, collectively, the "Practice Entities"). Click the desired form. Please try again later. Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent. You have the ability to accept or decline cookies. We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. Ask us how to do this. If the issue persists, please report it by clicking Profile in the bottom navigation bar. How do I turn biometric authentication on/off? trouble logging in, password assistance, access to family members information etc.) To the extent required by applicable law, we will also attempt to notify you by email or other method when we make material changes to this Policy. We may say "no" to your request, but we'll tell you why in writing within 60 days. How does the athenaPatient app relate to the Patient Portal? We may also disclose your information in connection with or during negotiation of any merger, financing, acquisition or bankruptcy or any transaction or proceeding involving sale or transfer of all or a portion of our business or assets. Please try again in a few moments. We may say "no" to your request, but we'll tell you why in writing within 60 days. We may also share your information when needed to lessen a serious and imminent threat to health or safety. The portal is not intended to replace a physician's office, nor does it provide full revenue cycle management. Accomplish meaningful clinical work on the go from your mobile device. We will provide a copy or a summary of your health information, usually within 30 days of your request. You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why. Get answers to patient FAQs and access tools that can help you on your journey. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. Cookies are used for system performance functionality. See how our technology and expertise can have you thriving from day one. See how integrated services support providers by collecting diagnoses and care gap data from across our network and surfacing it during encounters. Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. None of the Practice Entities or any of their contractors or subcontractors shall be liable for any loss, injury, illness, damages, or claims of any kind resulting from your failure to timely read messages you may receive through Patient Portal. For questions on those practices, please consult your healthcare provider/institution. One connection at a time. We are allowed or required to share your information in other ways . Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. For your safety and security, your session is about to be logged off due to inactivity. Thank you for downloading athenaPatient! To respond to your inquiries and fulfill your requests; To inform you about relevant and important information about the Portal, provide to you communications from your provider(s)/our Clients, updates to terms & conditions, and policies, and other relevant administrative changes and information relating to the Portal; To pull requisite data to adhere to government incentive programs, including but not limited to, your health care provider's achievement of government quality programs through their engagement with the Portal; To improve the Portal offering to our Clients. Your data should be available again once the systems are updated. Click the desired form. You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. You may exercise that option by checking the appropriate checkbox located at the bottom of the Billing Tab in Patient Portal under "Patient Preferences.". While you may receive email messages notifying you of new messages in your Patient Portal Inbox, these emails will not contain any personal health information. Join us in creating healthier futures for us all. You will be notified in advance of any such change and asked to re-apply if you agree to the fee and wish to continue with the Patient Portal service. You can find the feedback form under the Profile screen. Your use of the Portal after we make changes is deemed to be acceptance of those changes. If you have any basis for recovering damages from the Practice Entities or its affiliates or vendors, you can only recover direct damages up to $10. You will be notified if your Patient Portal service is discontinued. Ive logged into athenaPatient, but it says my provider isnt supported yet. Get the visibility and support you need to grow. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law. Just find your QuickPay Code on your billing statement and you're ready to go. We have implemented technical, administrative, and physical safeguards, which are designed to protect your information from unauthorized use and access. You cannot permanently delete sent or archived messages. Your provider's office will make every effort to respond to your messages within a timely manner. In the meantime, you can always log into your Patient Portal using a web browser to check this information. We only get paid when you do, so you know your success is our top priority. Please confirm you are using the email and password for your Patient Portal account and are connected to the internet. You will be notified in advance of any such change and asked to re-apply if you agree to the fee and wish to continue with the Patient Portal service. You can ask us not to use or share certain health information for treatment, payment, or our operations. However, we are working on adding more features to the app soon. When you receive the security code on your phone, enter it in the space provided and click. We do not control and are not responsible for Third Party Platforms or any information you may share with, or access from, any Third Party Platforms, whether using the Portal or otherwise. You can also view the details of an upcoming appointment by clicking the chevron button to the right of an appointment. The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement. By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. . The Patient Portal (the Portal) is an Internet service, powered by athenahealth, Inc. (athenahealth, our,us, or we), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. If youve set up text messaging as your security option, the following message will appear: 2. Because of this, your use of our Portal is also subject to your healthcare provider's, our Client's, privacy policy. In order to use the Portal, you must have an account with a healthcare provider who uses athenahealth's software (Services). You can ask us to correct health information about you that you think is incorrect or incomplete. We keep track of the pages our patients visit within Patient Portal, in order to determine what services are the most popular. Scalable technology that spans care settings, Better care and costs with clinical data exchange, Integrating your insights into the moment of care, A partner for every stage of your journey. As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. You may request a Patient Portal account for yourself. PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. We are currently only sharing the athenaPatient app with a limited number of athenahealth customers and their patients. What if I'm unable to access the Patient Portal? In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. Watch this brief overview to find out how to register for access to your patient portal and learn about the features you'll be able to take advantage of, like test results, scheduling and bill payment. Here you will see an option under Our Resources titled Feedback. Can I access my Patient Portal from the athenaPatient app? Make a quick and easy payment online using the QuickPay Portal. Click the desired message in your inbox to read the message. This feedback form is a one-way communication system. Enter your Patient Portal email and password, then select your providers Patient Portal, and youll be able to access your health information. Navigate to your Patient Portal login page. While you may receive email messages notifying you of new messages in your Patient Portal Inbox, these emails will not contain any personal health information. Get support that reworks claim denials and recovers payments for you. This will bring up a list of accounts and settings where you will see a list of all Patient Portals you have access to. Make a quick and easy payment online using the QuickPay Portal. Some or all of these limitations or exclusions may not apply to you if your state, province, or country does not allow the exclusion or limitation of incidental, consequential, or other damages. Please try again later. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. Improve clinical efficiency and financial performance with comprehensive support that scales as your needs evolve. We are not required to agree to your request, and we may say "no" if it would affect your care. Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent. It is not intended to provide medical advice. For current customers with athenaNet issues or who are seeking support. Click the Visit Web Portal button and an external browser window will open with you logged into your Patient Portal. See how we work together to solve healthcares biggest challenges. Please click OK to continue your session. Contact your provider's office and request a password reset email. You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. *Please note that this feature will not be available until after December 2022*. We are committed to protecting the privacy of the information you send and receive through Patient Portal, and will only collect and use such information as permitted under the Patient Portal Privacy Statement, which can be found online within Patient Portal.
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