Stay up to date with news in the industry, First emails will contain the best articles on the blog to get started, how to deal with these long shipping times, at our Return Policy template here as well. Step 2: Open Legal. Another mistake we often see dropshippers make is forgetting all about customer service after a sale is closed. Because youre not carrying or managing any inventory and theres no upfront cost, theres little risk to setting this all up. Save my name, email, and website in this browser for the next time I comment. Print on demand ensures that no inventory is lost and profits maximized. Allow for some time so the customer can contact you if there were any issues with the product or with delivery. Dropshipping is a fulfillment method. I will do my best to reply to them as soon as possible. You can always give your shoppers alternative 3rd party shipping methods for regions you dont cover. Want to get the manufacturers best price from China? When running an online business, a dropshipping shipping policy is essential. If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund. For instance, online stores that sell underwear among other products might choose not to accept returns on underwear due to the delicacy of the product. Return Policy for Dropshipping Last updated on 01 July 2022 by Jennifer Laird (PrivacyPolicies.com Legal writer) If you run a dropshipping business, you should provide a Return Policy so customers know what happens if they're unhappy with a product they receive. However, watch out not to cross the line from well-worded to just plain lying. The AliExpress seller ships the order directly to your customer. My team & I are determined to help ready-to-scale dropshippers grow their business rapidly to the next level. If you are dropshipping with Shopify, setting up a shipping policy is a piece of cake! We offer international shipping, but its limited to the countries given below (Here, add a list of all the countries you are willing to ship to.). This template is intended to be used as a general structure to help merchants set up their shipping policy. Ask your suppliers how long it typically takes for them to fulfill and pack orders, as the handling time can differ greatly from a wholesaler to another. Furthermore, it would help if you displayed it on your online store in a way thats easy to find, locate, and read. Most of the time, you can advise them to contact you if they feel that their package has gone missing. Its great that youre learning about dropshipping first before starting your own store, I think that the blog will help you a lot with that, haha! Dropshipping with AliExpress - Pros and cons Pros: Cons: How to start dropshipping with AliExpress 1. With standard free shipping, customers can expect these orders to reach them in 5-7 working days. Hey! What Should Be the Dropshipping Return Address? You can start dropshipping today, for free, by using DSers or other dropshipping apps to find and add AliExpress products to your store in only a few clicks. Will you accept only damaged products and products that didnt arrive on time, or will you also accept returns on wrong sizes and fits? And if they do agree to this, its because they read it all upfront. DSers allows you to automatically choose ePacket shipping on checkout for all orders on AliExpress. What is Dropshipping? How to Create a Dropshipping Return Policy in Shopify? You are now able to create your own dropshipping shipping policy. You should also verify if the carriers used can ship to P.O. Another reason customers might submit a refund request is the long shipping and delivery times. This way, people from those countries wont be able to place an order with you. When the order arrives, AliExpress will send you an email asking for confirmation that the order was received. Marketing any online business can be challenging. For free. PRO TIP: If youre not much of a writer, outline what to include in your dropshipping shipping policy, then outsource the document-writing process to a professional freelancer. However, many dropshipping stores stay competitive by offering a 30, 60, or even a 90-day warranty. If you want to do this manually, it might be a good idea to have a spreadsheet handy with a list of all the products on your site, the amount youre selling them for, the amount they cost on AliExpress, and a link to the AliExpress listing. What Is a Good Dropshipping Return Policy Template? Shopify has a refund policy generator that you can use for free to create your dropshipping return and refund policy. Whatever you choose, ensure you synchronize with your suppliers return policy. AliExpress is an enormous marketplace, with more than 100 million products available for sale. Always inform your customer of your reservations on shipping to various parts or regions. We use cookies to optimize our website and our service. Generally speaking, a dropshipping return policy should contain at the very minimum: As an eCommerce plugin for WordPress, WooCommerce has its own Orders menu where you can find, manage, and refund any order you need. What if there are multiple items to be returned? Start a free trial and enjoy 3 months of Shopify for $1/month on select plans. This should include the basics, such as how long your customers have to request a return or a refund after receiving their order, the acceptable circumstances in which it can be requested, and how to proceed to do so. You might want to consider this possibility in cases when the return shipping would be way too expensive for the customer or yourself to handle. Sex Toys Feather Whip Flirt toys Sexy Whip Policy Knout Novelty Toy for Couple Sex Fun Game BDSM Adult Games Sex Products Tickl. You could check out marketplaces like CJDropshipping since they keep stock in different warehouses worldwide. Dropshipping with AliExpress is also pretty easy. Its as simple as listing a product for sale on your website and sending an email to your supplier to ship the item on your behalf whenever you get an order. A dropshipping return policy is a written rulebook where the retailer or store owner explicitly informs their customers of the conditions under which its possible to request a return and refund and the specific steps of the return process. After the order is shipped out and received by the carrier, we will update you with a Track-and-Trace code with which you can follow your package and see the remaining shipping time. The best part about AliExpress dropshipping is that it allows store owners to quickly test and validate product ideas. Do Dropshipping is not responsible for any events that may occur as a result of this template being used by a merchant. #: Domestic and international shipping information. If youre working exclusively with one supplier, and you dont mind website visitors seeing it, you could place the return address on the return policy page itself. Now that you know what to include in a shipping policy, heres a template that you can use to create your own shipping policy. Aesthentials have the perfect shipping policy. If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email. Sadly, we are unable to ship your order to a [PO BOX] or to a [MILITARY ADDRESS], 5. As for domestic shipping, clearly state the areas covered by your existing shipping methods to ensure local customers know what to expect. Youll start receiving free tips and resources soon. If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. Most online buyers are likely to complete an order from stores that offer free shipping. You could even offer them same-day deliveries while stating the costs involved. Oops! Dropshipping is a business model where you dont have your own stock, which typically causes longer shipping times. Step 1: Log In. This information should include who covers the cost of return shipments and the offers validity period. For domestic buyers, having multiple shipment options can work for you. Order, From most common dropshipping experiences, sellers find it overwhelming to deal with numerous product variations and the analytics involved. AliExpress Sellers (Suppliers) offer shipping to over 200 countries; Offer a free return and full refund (better for high-ticket items); Offer them to keep the faulty product and give them a full refund (best for low-cost products); Offer them to keep the product, plus offer a replacement item or store credit; Your customers will have a clear and transparent process to follow; Youll avoid miscommunication and misunderstandings; Your customers will feel secure, and youll prevent suspicion; To comply with different customer country laws; Items that can and cant be returned or exchanged; How much time a customer has to return an item; The conditions that have to be fulfilled; The shape of the products returned (worn, damaged, used, etc. Dropship and Logistics Specialist, the founder of Bestfulfill that help you with order fulfillment from product sourcing, shipping, branding, and customized package.. A dropshipping return policy is an agreement between you (as the online store owner) and your customer. This way, your customers will have a personalized shopping experience. This can be done by being transparent with them in regard to your shipping practices. Well, you start getting more and more refund requests! We shall also discuss best practices, tips, and strategies you should keep in mind and incorporate into your dropshipping shipping policy to ensure it remains relevant and helpful to your customers. Furthermore, will you be accepting returns on items on sale? AliDropship - Instant access to 50,000+ products that are bestsellers on AliExpress. However, your customers probably dont know that youre dropshipping items, and they dont know who your supplier is. It includes details on expected delivery times, shipping costs, shipping methods, payment and tracking information, shipping restrictions, and international shipping. Add the prices for each and the duration expected to take for the orders to arrive. That would be wrong. If a customer wants to return a low-ticket and cheap item, where shipping probably costs more than the item itself, its a good idea to allow them to keep the old product and offer them a refund or a new product. Naturally, the most significant problem here is the loss of profits and the inability to plan your income in advance. All in all, WooCommerce refunds are easy to set up and process. You should aim to make your potential customers decisional process easier and encourage them to buy from your website rather than from a competitors. However, with a dropshipping tool like DSers, you can find millions of products to dropship, including products from AliExpress. If you are using Shopify, you can even set up shipping zones, and exclude the countries that you dont ship to. The link provided here redirects you to our main page for additional information on this policy (add a link), In case of any additional queries, please get in touch with us at (provide an email address they can reach you through). What your shipping policy should include Your shipping policy should be easily accessible and easy to understand. While operating an online business, acknowledge all your potential clients. You, as an eCommerce store, should have your separate dropshipping return policy. Shipping rates & costs. This is why the online store is the one that needs to have a shipping policy, as it is where the customers are going to go look for one. We can contact the shipping company to investigate the issue. You can significantly improve your level of service by quickly answering customer questions and making it a priority to help them fully solve any issues they run into when buying from your store. Your supplier should be able to provide you with the name of the carrier and a tracking number for each order that it ships on your behalf. Marketing is also the umbrella of activities you do in pursuit of building a brand, like creating content thats helpful and entertaining. Please allow [NUMBER] to [NUMBER] hours for the tracking information to update. This dropshipping return and refund policy should be an essential page of any dropshipping or eCommerce store since it creates trust and adds a layer of safety for your customers. 100+ product updates to help every business build for the long-term, Find a niche or business idea and get started, Practical steps for starting a business from scratch, Learn the 11 steps to starting a business, Start a business selling in-demand products, Everything you need to know about selling t-shirts, Sell customized products without holding inventory, Learn about dropshipping and how it works. You can settle on one or decide to diversify your options offering retail customers several shipping options helps build trust by giving them a say in how they get their orders. Usually, a 14-day money-back guarantee with no questions asked is the norm in Europe. For questions, support, problems, or warranty claims, please contact us by email at [SUPPORTEMAIL@DOMAIN.COM]. Other pages in this list include an About page, Contact page, and the Privacy Policy page. This excludes all weekends and any major holidays. Dropshipping Email Template 1. Marketing is how you help customers find, evaluate, and buy your productits meant to improve a customers experience with your store, in addition to driving revenue. An address change is something that a typical online business could potentially handle, but when you are dealing with a third-party, communication can sometimes take time and your supplier may not be willing to go the extra length, as their role is limited to fulfillment and does not involve offering customer service. Competitor marketplaces like Doba and Worldwide Brands charge monthly fees to access their suppliers. How To Add Shipping Policy On Shopify - A Step By Step Tutorial. The technical storage or access that is used exclusively for anonymous statistical purposes. How does AliExpress dropshipping work? All these steps can be done with a few clicks. Ive found most of the suppliers on AliExpress use WeChat or WhatsApp. Make sure to clearly state any additional costs that might be associated with certain options. Heres an example of how it will look like: There you have it! The technical storage or access that is used exclusively for statistical purposes. Dropshipping through AliExpress is a great way to get started selling online once you have everything set up. And fulfill your orders to your customers in the most prompt way? Again, since you are not in charge of fulfilling, packaging, and shipping your orders, you may wish to indicate that delays can happen and that your timeframes are estimates only. A dropshipping shipping policy is a page on your store that informs your customer about shipping methods, shipping costs, and delivery times. These suppliers usually have long lead times, think a month or two sometimes from the moment the order is placed. This model is attractive for online businesses as it eliminates the need for a warehouse and inventory and allows the business owner to focus on managing the website and the company as a whole without having to think about fulfillment. Build your store 2. Most of the time, you cant do anything about it. Discount On Dropship Stores. On this page, paste our Do Dropshipping Shipping Policy Template (you can find it in this article), and configure it to match it with your dropshipping store! Packed or still unpacked? Below, well share in more detail what to look for in a product and seller and how to position yourself for success. Kindly account for these charges as you place your order.. Do Dropshipping is supported by our participation in affiliate programs. Here are some of the main ones: One of the most common reasons an online store has a high rate of returns is that the customers receive a different product than what they expected usually, in a negative connotation. And if it doesnt work out, you can simply remove the item and start testing something else. Remember to draw inspiration from the dropshipping shipping policies of successful online businesses to ensure your shipping policy is all-encompassing. Learn everything about dropshipping for beginners and beyond - for FREE! By doing this, your shipping policy will be displayed during the checkout process! What Is a Dropshipping Return Policy? A No-Nonsense Guide. 57.41 $ 3.07 $. A good dropshipping shipping policy should cover all the important information about your shipping process, including but not limited to: PRO TIP: The reality is that dropshipping stores are different; so are their shipping guidelines. In short, yes. With this, youll decrease your customer service tasks and reduce unnecessary emails back and forth. So, go ahead and tell your customers all about your shipping options! Shipping is increasingly complex when running a dropshipping business. Add Products to Your Store. But, it is important that you mention this possibility in your shipping policy and provide your customer with the steps on what to do if their package is lost. Its okay to embellish a little, but dont misinform or make fake claims about the product. Learn how to find high-margin products, add them into your store, and start sellingfast. This business type doesn't require products in stock. What Are the Most Important Things to Include in Your Dropshipping Return Policy? Shopify will automatically update your Amazon listings to match your inventory in your store. I. Or only on full-priced products? If youre using DSers, the order will be fulfilled for you automatically, including the tracking number, and your customer will know their order has been shipped. If its indeed lost, you should state that your customer can get a free replacement or a refund. Even if youre not dropshipping with AliExpress, but for example with a dropshipping agent, chances are that you wont beat the fast shipping times of Amazon. In the exceptions segment, you can mention how you intend to deal with refunds and returns and any cost the buyer would incur, together with the duration of the validity of the policies. What Are the Most Common Causes of a Return and Refund Request? Now that you have your store filled with products ready to sell and dropship, what do you do once you get your first order? Or, go online and check out your competitors policies to understand the points to include. 5. Theres no upfront cost or fee, so you can test out products without a big financial commitment. You may have several shipping options with different costs set up on your dropshipping store, which you could show as HappySkinCo does: There are shipping options based on delivery time, like standard shipping and express shipping. Tell people the measurements of your sizes in inches and centimeters to satisfy customers worldwide. Drop Shipping Agreement Template Save, fill-In The Blanks, Print, Done! Choose a dropshipping niche for your business. In this video, we'll be walking you through everything you need to know about setting the right shipping, return, and payment policies when dropshipping from. Hello (Their name if you know it) My name is (Full name) I am the owner of (Your website) an eCommerce store specializing in (Your products). Within, youll find products ranging from womens clothing and jewelry to electronics and home dcor. Yes. The return shipping costs will be paid by the customer. Doing this can save you some money, especially if youre selling low-cost products. Start your own dropshipping business without paying for a course. Dont be scared to use it; its free! This way, you can bring up the issue with the supplier through AliExpress, encouraging them to correct it and hopefully solving the problem for any future orders. For a more personalized experience, mention the duration it takes to ship to the more popular regions in your store. For our full Returns and Refunds policy, we refer you to [RETURNS AND REFUNDS POLICY LINK]. This blog discusses and gives you practical advice on the best ways to create a well-outlined, informative, and well-segmented shipping policy for your dropshipping business. And, theyre right! [WEBSITENAME] will happily accept returns due to change of mind as long as the request is received by us within 30 days of you receiving the item. The timeframe in which returns are accepted, The product doesnt match the description, The product doesnt fit or is the wrong size, The product arrived with defects or damage, The product didnt arrive at all or comes later, A solid return policy thats easy to find, Purchasing from Alibaba, AliExpress, Taobao, 1688. The last app for boosting sales on your BigCommerce dropshipping store is Doofinder. [WEBSITENAME] provides a [90] day warranty period. A dropshipping shipping policy should include information about your shipping regions/countries and the shipping duration for each region. Who Pays the Return Shipping Fee: the Customer or the Dropshipper? Try Shopify free for 3 days, no credit cardrequired. Lets help each other to have an awesome dropshipping journey! This helps automate importing new products as you look for items your customers will love. Free and low-price shipping is increasingly being seen by customers as the standard norm of online shopping, rather than the generous luxury it once was. For example, you could give a disclaimer stating your reservations on shipping products to a post office. Amazon dropshipping is a business model that allows businesses and entrepreneurs to sell products with very little overhead. Considering that dropshippers typically dont hold any inventory, dropshipping returns are sent back to your suppliers address or warehouse. These are all major things to straighten out on your return policy page. The shipping methods and delivery times per region are represented by the following table: Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas or Thanksgiving. Although the delivery costs from China to the US are usually acceptable, shipping vice versa can be much more expensive. With a well-outlined dropshipping shipping policy, customers find little or no need for more assistance on shipping matters because they can easily find everything they need within your shipping policy. A well-written return and refund policy can help you create trust, loyalty and boost your customer service game. If you offer free shipping and you shouldadvertise it widely on your store and ensure you declare any other cost associated with it, like customs fees for international shipments. It should communicate if any lockdown restrictions delay shipping or if you need to follow special procedures like contactless delivery. In this case, theres nothing you can do to shorten these delivery times. Drafting a dropshipping return policy thats fair to your customers yet still doesnt kill your dropshipping business can seem like a challenging task if youve never done it before.